I discovered my unit was burglarized within 24 hours of me being in it. Reported immediately to the police and the storage facility management. Management confirmed it had video footage from the day of the burglary. However, they refused to provide access or even identify license plate, and car make/model of the burglar(s). Three large items stolen would have been easily identifiable on video. There have been numerous burglaries at this location. And get this. They raised my rate by $200/month! Do not believe the positive reviews on other sites. Management continually harasses tenants to give positive reviews upon move in and thereafter. Regional management stated each site's managers are financially rewarded for the volume of successfully solicited positive reviews. And they are quick to hit you up before you get burglarized. There are much cheaper locations within a 1.5-mile radius. Three promised they would cooperate in any way to help tenants identify burglars should they occur. I will be moving to one in two weeks. read more

DON'T USE THIS STORAGE FACILITY. This company is absolutely terrible. They know people can't afford to up and move their storage units and they take advantage of that and gouge you. The rent routinely increases by 190% in a month. No reminder to prepay and keep your rate locked in. No chance to lower your bill by paying on time. No compassion when you call and ask to price match. They post the online rent for new renters but refuse to price match it to current customers. STAY FAR AWAY. read more

I had a good experience with ExtraSpace. Rose was very helpful and guided me through the policies and potential pitfalls of not knowing how the storage industry works. All of the storage companies I looked at had teaser rates but some of them allow you to lock in the monthly teaser rates for a longer period. This is the only way I could see to keep prices low ( see other comments) read more

Unit was broken into storage company took no accountability. Believe it had to be an inside deal. Only took small valuable things left TVs, Bose Surround sound etc. seem extremely suspicious. My insurance only covered $2k since storage unit was away from primary resident. Facility extremely clean and located in a great area. Also there's cameras. The staff did not work with me at all. Wasn't up for pulling camera footage due to 2 week time cap since I actually went to my unit. Stated it would've taken to long to go through all the footage and also Carrollton police dept was a joke as well. Guess it's not hard being a robber. Also my rate jumped from $108 to $146. When I picked this facility I focused on location and how secure it seemeYou enter gate and building with a code. Which pretty much a joke to me now. read more

They increase the price every 6 months. The first increase was 60 dollars and 6 months later they increased it again by 100, making the total around 300 a month. I would highly NOT recommend this only because the pricing long term is unrealistic, and because you're already there they use that to their advantage. read more

They never have carts for loading. I have seen one cart the 2 years that I have stored at this location. The last time I went to get items, my wife held the elevator door for me so I could drag my boxes into the elevator (because there was not a cart). An employee saw her holding the door and said to not do that because the relay for the breaker will trip. Well...maybe if you had carts she wouldn't have had to do this. Also, their gate was broken for months. Sadly, the employee attitude was the last straw for me. I'll be moving out this week and finding another facility for my crap. read more

Great experience and customer service. I needed a storage unit when I moved out of the country and rented a space for 5 years. The facility was always super clean and secure. The staff was very helpful anytime I had a question or needed something. I would definitely recommend this location. read more

Everything is great when you first sign up but then 60-90 days later they play the market analysis nonsense and jack your rate up. Of course you have all your items there so you have no real choice but to pay the exorbitant new fee. What was worse for me is I went in over 30 days prior to the increase and asked for them to help me out with the price increase and I never heard back. Shady business practice in my opinion but the excuse they give is we have month to month agreements so we need to assess the market. Very disappointed. read more

Everything the other reviews say about them jacking up the prices is true. The rental rate increased approximately 3X of the original cost. It may be legal but not ethical. Beware! read more

Store At This Location At Your Own Risk...Serious Theft Problems!! The theft here must take place after hours. Over $1500 worth of belongings stolen. Boxes had been opened...certain items stolen and then boxes retaped! No recourse available after leaving. Called "manager" he didn't care and DID NOT sound surprised or outraged that this happened!!! He did not call me back to answer any questions either. Disgusting behavior. Saw online that Extra Space Storage in Colorado had serious theft issues of locked storage units as well. Apparently this company does nothing about it!! Renters beware. You might want to put up cameras in your storage units if you choose to use this place! I read another review of theft at this location so apparently it is an ongoing issue! read more

Needing a place to keep my belongings for the two weeks in between my leases and this place is great! Dwayne was super nice and so so helpful; he even helped me find a new store room because I realized I had not picked the right one for my needs. He went above and beyond!! Thanks again Dwayne!! read more

Great service and amazing people that helped us find the perfect storage for our business.

They have been extremely helpful and the facility is super clean and safe. Customer service is top notch here.

Dewayne is absolutely amazing. I can't say enough about how he goes above and beyond for his customers. He made hard moment in my life easy and stress free. I highly recommend renting at this wonderful location. The facility is always nice clean. read more

Excellent service at this location, Dwayne is very helpful and found us a great unit. Highly recommended!!!

I rented a storage space at this location of Extra Space Storage. I know that it was kind of backwards how I paid, saw the unit, then was surprised because of its size (being smaller than I expected). Ended up renting something larger that is closer to where I lived. A week after the initial pmt., etc. I started calling about getting some kind of refund. I never moved anything into it, both customer svc. & that particular facility's manager said "no refund", but the Cust. Svc. person had said that the Mgr. might be able to help. Very disappointed! read more

Painless transaction, same-day availability, all completed via phone-web. Reasonable rates, and Dwayne reached out to ensure everything need is taken care of. Facilities are clean and well maintained. read more

They have a friendly, helpful, and personable staff. They make sure you understand your contract before signing. It was a pleasant experience dealing with them. read more

Order more carts! They have 2 carts and basically anytime you come you are waiting on someone to be done with a cart. It's a never ending battle. read more

Great service, very nice workers that helped us a lot. Overall great people and company

My husband and I had decided to rent a storage unit and wanted a place close by. So I checked on ratings and we decided to just go check out Extra Space. We really didn't know what we needed at the time. We explained to Dwayne what our thoughts were and what we were going to store, he immediately recommended the proper space size an took the time to walk us around and make sure we agreed. Dwayne's personal customer service is among the best and not to mention his quick witted humor makes you instantly feel like you've made a friend. Made the right choice with Extra Space and recommend! read more

The facility is okay, but BEWARE: they lure you in with a low initial rate, then jack up the rent each year. My rent has increased over 64% in three years, including the notice I just got which jumped it by 25%. They are basically daring you to either pay these ridiculous increases or go to the trouble (and added expense) of moving your stuff to another facility. Terrible business practice! read more

Dawyne was very good at helping me out move out, excellent customer service and very clean facility, good security, really recommend them thank you! read more

Had zero issues with our rental. Facility was clean, great monthly price for a full size inside unit, plenty of carts always available. Dwayne (manager) put the prorated month refund put back on our card without hassle. read more

Manager Mike is an arrogant person. I called to inquire about our unit that we have as family but said I couldn't get any answers because I wasn't on the account. Kept interrupting me and wouldn't even let me get a word in. This place needs better employees who understand what customer service is and some phone manners! read more