I recently had a very disappointing experience with this moving company, and I feel it's important…read moreto share my story so others can be aware of what to look out for.First off, when I initially asked about the move details, I was told that I wouldn't be charged for the drive time--just for the actual moving time. They did mention that gas and tips weren't included, which I understood. However, the timeline they provided was completely off from what actually happened.On the day of the move, the movers were supposed to arrive at 8:00 AM but didn't show up until around 11:30 AM, citing traffic delays. They kept sending me screenshots supposedly showing their route, but the math didn't add up since an hour later they still claimed to be 45 minutes away.When they did finally arrive, it was two movers: one who couldn't speak English and another who had only been on the job for three days. My son, who wasn't supposed to be part of the labor, ended up having to help them because they were moving so slowly. I had pre-packed everything to make it easy for them, and they even parked on my lawn (which could have gotten me in trouble with my HOA) just to make things more convenient. Despite all these accommodations, they took longer than necessary.After everything was loaded--which only took about an hour--they decided to take a food and gas break. I arrived at my destination a full hour before they did, even though I made my own stop. When they finally reached the new location, they tried to tell me that my time was up after only 30 minutes of unloading, refusing to assemble my furniture or place items where I needed them.The owner's explanation was that the clock started ticking from the time they finished loading back at the original location, which completely contradicted what I was told before. In the end, I had to hire additional help just to set up basic furniture--something that should have been included in the service.In summary, while the workers themselves might not have been rude, the way the company handled timing and communication felt like a tactic to squeeze more money out of me. The final cost for a three-and-a-half-hour move that ended up being poorly executed was $1,200, from.a quoted $750 and they even left behind their dolly and didn't return the screws for my tables , do to them rushing so much , they double check the truck and never went inside to see they left it, nor was i contacted as a follow up on things. My advice: make sure you get everything in writing beforehand, ask detailed questions, and be cautious, even if the company seems like the cheapest option. It might save you a lot of frustration in the long run. I also was asked to pay before they even unloaded my items. Which now I think that was so they could leave. If the 3 hours move was to much why take the job. ​The guys moved extra slow on purpose. Lastly my daughter is Hispanic and they wasn't aware they she knew everything they was saying as they complained the whole time. I even broughtthem water and coffee. This is to help the business be more detailed and professional as they is what keeps a business going.

They moved fast and everything was moved with care. Even helped me fix a shelf!…read more Although, one of the guys (luckily for him, I don't recall his name) was so rude. I actually didn't care because the other person was professional and helpful. Overall, I got the value I paid for! But it's funny how one person attitude can tank their business.

Superior service! They care about your stuff and is a tremendous value for someone looking to move…read morelocal or long distance!

After using this company when we moved to SoFL less than a year ago I knew who to call for our unit…read moretransfer. We had such a positive experience last time that I did not want to use any other company so I only called them. Danny was my contact and he was very professional and easy to work with. (I'm pretty sure he moved us last time.) This time I only spoke to Danny on the phone and through email. My move date was delayed and he was very flexible with me when I had to cancel 30 mins before my move and reschedule. I rescheduled with him for 2 days later and I knew my move was going to going to be a breeze. MOVING DAY- Danny contacts me to make sure we are still a-go. He tells me the crew will be here around 1. I hadn't heard anything so I called to confirm. He notifies me that they will be over soon as they are finishing with an earlier move. No problem- I was busy moving everything little. 2PM comes and goes and finally at 2:50 the 3 guys show up. I was told 4 guys would come but it wasn't a big deal as we didn't have a lot to move. PAYMENT- The "main" guy out of the 3 asked up front how I would be paying and that he preferred cash. Check? No Card? Yes Oh and tip is "PREFERRED!" After figuring out that I will pay with card and tip with check since I had no cash, they began. While the guys begun I was also continuing to move little stuff and organizing that the 2 hours flew by and they were finished. Towards the end I noticed a scratch on my coffee table and confronted the "main" guy about it. Our furniture is new and we are extra careful with it so when a new scratch, blemish, or dust particle touches it I see it immediately. He said there was NO way that they could of done it. We went back and forth about it- he wasn't backing down so I figured I would let my husband resolve the issue if need be. Later that night while organizing and cleaning all the furniture they moved because their finger prints were on EVERYTHING! I noticed dings and scratches on 4 pieces of my furniture. Nothing a wood pen can't fix but that isn't the problem. I shouldn't have to fix dent, scratches, or dings from a moving company. These guys are suppost to be professionals and take care of other peoples furniture. Nothing was wrapped or placed on blankets. I was only moving one building over and was all inside but protecting my furniture should be key. One of them also transferred my storage unit to a new closer one and I advised him to put it organized like it was in the old one. After discovering the disaster that everything was just thrown in there and stacked on top of fragile things~ that was the icing on the cake. I will never use this company again or recommend them. I don't know what happened as explained I used them less than a year ago and it was a great! BEWARE!

I've used M and M for three different times and each time the move was outstanding very…read moreresponsible, hard-working teams highly recommend them

I hired 2 movers for 2 hours to pack a uhaul for me. They were on time, the guys did such a great…read morejob. Nothing broke, things hardly moved and I drove 1500 miles with a car attached to the back. They didn't speak much English but we made it work. Easy to book online, picked them for that part alone moving companies are such a hassle to deal with!

Love it here prices comparable. Very clean. Always quiet. Always carts. Everyone in front super…read morenice. Only name i can remember is Josh. But the other 2 women are so nice too. I like to go in and steal their red candy :) and they don't even care!!! U get to use their moving truck when u rent!! Definitely recommend this place.

As Always! A Great Experience! Thanx Melanie for an easy transition to my new Bigger unit…read more Highly recommend to store everything and anything here at Cooper City lighthouse storage.

I was a little hesitant to come in one of the many self storage facilities out in West Pines. I…read moreshopped around, got the best deal that I could, and spent four months at this place. I was very happy. I moved out today and everything was as it said it would be. The people were nice who work there. The place is rather clean and well run. I would definitely come back if I needed storage needs in West Pembroke Pines. Honestly, no complaints, no grapes. They gave me the service I expected for the price that I knew.

I have been a customer here since 2019 and it is a well run, clean and convenient. however, please…read morebe aware that the longer you are there the more you are incentivised to leave. From 2019 to now the price has more than doubled. I understand occasional increases but it's excessive. Especially when there's another storage place 100 ft away. I want to stay but the price has become outrageous for a 5x10. I did escalate and they reduced my fee by $30, but that's little consolation.

Hi I've been there for 4years…read moreAnd it's been great and the from the office been great with me

I had to use top self when moving out of state for storage to keep items unable to initially take…read morewith me when I left. So overall had a great experience with everything no issues and helpful staff. I do recommend if looking for a good safe storage with reliable service. Special thanks to Juan for all his assistance even though he wasn't required to, truly went above and beyond!

Joseph is extremely well versed in explaining the details behind securing a unit. His hospitality…read morewas Maitre'd quality! A great asset in promoting all the positive aspects of using Lighthouse Storage as the place to temporarily store our property.

Robert and Joseph were absolutely wonderful, accommodating, professional and absolutely wonderful!…read moreI could not be happier with the courtesy, respect, and personable these two men were. The service was outstanding and I would definitely recommend them to anyone looking for a great safe, secure place.

Excellent service, clean and well lit space. Naythan was very helpful. I highly recommend this…read morebusiness.

Horrible service. Blocked unit almost every time Got…read morecharged $334 for one extra day I've overstayed They said its business Getting charged $334 for one day plus a $20 late fee it's insane I will never come back here again And there is no one in charge, no one to talk to, I think they wanted to keep my things thinking I was not going to pay the $334 that they extort it from me