I am extremely disappointed with how Extra Space Storage handled my recent rate increase--and even more so with their dismissive customer service. I've had a 10x10 unit at this location for over a year, and my rate was abruptly raised from $93 to $173/month, an outrageous 86% increase with no added value, facility upgrades, or justification. I reached out to the company--both the local Geneva office and their corporate customer service team--to discuss a more reasonable rate. I was polite, professional, and even offered to prepay for six months or more. Their response? A flat, robotic message informing me that the "lowest" they could offer was $145/month--still over 50% more than I'd been paying, and significantly higher than nearby competitors offering better deals. Worse, the customer service team at corporate completely ignored the substance of my messages. They responded with generic, canned language about "market conditions" and suggested I call the same local office that had already refused to help. You clearly didn't understand why I was reaching out in the first place. I had already contacted the facility. I was escalating, hoping someone would actually listen. But no one did. At this point, I've formally retracted my business, am filing a complaint with the Better Business Bureau, and posting public reviews so others can be aware of this company's shady pricing practices and poor customer care. Bottom line: This company does not value long-term, reliable customers, and the support you receive is scripted, disingenuous, and frustrating. If you're considering storing your belongings here, be warned--your price may start low but will skyrocket with no warning, and you'll get nothing but corporate deflection if you try to challenge it. I've already found better, cheaper alternatives with transparent pricing and better service. Save yourself the hassle--look elsewhere. read more

I needed a storage unit, the process was easy. The man who rented to me (Alexander) was very personable and went over everything throughly. I only downside is the price. I came in thinking because the brochure stated the unit was a certain price but I found out the price "may" increase in a few months. This should be written clearly on the site. read more

Great facility. All indoors. Different sizes to chose from. You can drive inside to load and unload your belongings

Chris was awesome. Got me exactly what I needed. Perfect customer service. You have an asset here.

If you are looking for storage in Geneva this place is awesome. Super clean and affordable and Chris in the office is really helpful. Our son and his college buddies are splitting the cost to store some items over the summer. read more

Extremely helpful staff, safe storage, easy check-in, fair price. We are using a rented space for my son, a Hobart student, to store his belongings over the summer and while he studies abroad in the fall. The staff at this location have been absolutely wonderful working with me to get the right size for the best price. My son said the space was very clean when he moved his stuff in. I would not hesitate to use them again. Highly recommend, A+++ read more