Purchased a couch about a month ago and it had to be manufactured. After waiting and waiting (and…read morereceiving the same order in progress email over and over) we decided to call. Come to find out they had no idea where it was. After waiting for the call back once they located it we are told it will be in the next shipment to the store. Of course only half of it makes it to the store and again they have no clue where the rest is so now we wait for another call back. When they call back they tell us for some reason it was sent to Syracuse. Now I get another call, "your loveseat is damaged beyond repair so we will have to make another one and it will be 6 to 8 weeks" "we can give you $150 off for the inconvenience". I will never purchase anything from Raymour & Flanigan again and I will tell anyone I possibly can to do the same. We spend 2500 on this couch. It was our first nice piece of furniture we were getting as a new family and they have made this a horrible experience.

After the Christmas decorations came down, my husband and I looked at our furniture and decided it…read morewas time for a change after 15 years of the same sectional. Upon entering the store we were greeted by Will which like a car dealer, I'm not a fan of. However, we told him we were just looking and he said to let him know if/when we need help. We browsed for a good 45 minutes while my husband and I eliminated, and compromised on a set that we both liked. When we narrowed it down, Will was there to help. We visited on a Saturday and had our delivery and even set up by Thursday. I've shopped at Raymour before and will continue to do so.

Service - 4 Price - 3…read moreComfort - 5 Style - 5 We have been visiting the Eastview Mall store for about five years now; we immediately loved the concept. It's a couch that you can set up, however you want. You can add or take away pieces easily once you get the hang of it. What sold us is that the fabric is washable and the warranty is excellent. I'm not going to front; it is expensive. Even with waiting for a sale as we did. However, it is awesome. If you think about how long and how much you use it to us, it's worth it. It has changed our lives as a family. Crazy to say but true. We have ours set up with twin movie loungers hooked up to the single seat. We have it set up in the deep seat position, we skipped the deep seat pillows. The regular pillows work just fine. You need to tell them that you want the seats set up to be deep!! Before purchasing, we were unaware that there was more than one option to set up the seats. I do wish that we had been told this on any of the previous visits. How you decide to set up the seats; effects which seat backs need to be ordered. Whenever we have company, we simply switch it up like Legos. At the end of the day, we love our Lovesac!

SOOOOO worth it!!!!!!!…read more First, it's a fun store to explore. My son introduced me to it first. You have fun seeing new concepts without pressure. When time came for me to get a new sofa, I needed something for a longer narrow room. It was a risk since the room was hard to fit. I checked other stores: selections were limited, or complicated to deliver, or salespeople made shopping uncomfortable But here at Lovesac, I got no pressure and plenty of support: positive store reps, people available by phone, email, online chat, and online info including YouTube videos showing how it all worked. I had been worried about whether this would work for my situation - they reassured me that they have free returns within 30 days and stand by their word. And it comes right to your door! Once we got our Sactional, I had to try all the different ways it could be put together. We tried a different setup in this narrow room every few days - it was like buying a whole set of furniture items! It was fun too. I had planned on changing color scheme of this room but the furniture tied it all together so nicely that I like it how it is right away and can save redecorating for another time. The cost may seem higher than what you're used to, but these are much MUCH sturdier than anything I've ever had and so many guarantees and so much versatility. I'm really happy with our purchase and am telling all my friends, family and coworkers!!!

Great shop full of ever-changing goodies! Very nice staff and we always see them giving away food…read moreto the needy, it's great to see people helping one another! Great prices and we've found some amazing scores there! Always good sales too!

Clinton, a co-owner of Martin's Amish Furniture, spent many hours with my husband and me over three…read morevisits while picking out our dining room furniture... and he did it extremely cordially without rushing us. The end result was a beautiful, high quality dining room set that fits our room perfectly. We are extremely happy with our purchase and would highly recommend Martin's for all your furniture needs.

The selection is truly awesome. The value and quality are wonderful. The staff was so nice and…read morepatient while I figured out what I wanted as far as styles, fabrics, wood stains and costs of wood choices.

My husband went to this location to purchase a Kubota ATV and the salesman was not helpful at all…read more The salesman was very prejudiced!! He treated my husband as if he did not want to help him at all! My husband asked him if he had any Kubota ATV's and very rudely the man said NO WE DO NOT and my husband then told him that another salesman had called and you guys told him you had 2 available. And the rude salesman said WELL THEY TOLD YOU WRONG! And my husband said do you know of any other dealerships that might have one and the man wrote a name on a piece of paper and my husband looked at the paper and asked the salesman if he had the address and the salesman said NO YOU CAN LOOK IT UP!!!! Really, is this the was you do business!! This salesman should be fired!! How can you treat customers this way!!!

Great customer service. Very knowledgeable....and they don't mock me when I do really stupid things…read moreto my equipment. I'm in West Irondequoit and the trip to Mendon is well worth it.

I had to rate this store to write a review, but I have no real opinion. I would like to say that I…read morebought a mattress and the owner tied it to my roof. I said Thank you! and he replied ah-hah and walked away. Not cool.

I understand goodwill is a second hand shop. However I think it's pretty crazy they are selling 2…read morechairs for $25 that look like this.... I think this place has gone down hill. Some items are super worn down, dirty, or expensive for used things. I love thrift stores because of the uniqueness of what you will find. But this is not okay in my opinion. I would rather spend a little bit more, if not the same price for brand new. Just some food for thought.

I love this location but they have changed up the layout and it's not for the better. The aisles…read moreare longer and more congested making it difficult to navigate. There isn't much room for two shopping carts to pass each other. They moved the end cap items to areas that don't have a lot of room, again making it very congested. There is a ton of extra room up front, and I am not sure why they left it like this. I wish they would put it back to how it originally was to make shopping easier. I feel like they will lose sales because people aren't going to want to deal with the crowdedness.

We chose Kitchen Express II when we wanted to renovate our small kitchen. Their quality products…read moreand design recommendations they came up with were really outstanding. We feel that they made the best possible use out of our space. Something we had really been struggling with while staying within our limited budget. Brian oversaw every aspect of the installation to make sure that every detail was exactly as we wanted. We highly recommend Brian and his crew of high quality skilled installers, they take pride in their work. Kim & Gary Butler, Henrietta NY

My kitchen was supposed to take one week to complete. It took 4 months to reach the point it is at…read morenow and after pulling teeth just to get it to this point, it would seem Kitchen Express II has abandoned the idea of having a satisfied customer or properly finishing my kitchen. My contact there began avoiding my phone calls, more so than usual after the problems began. If that doesn't speak of the professionalism of this outfit, I don't know what does. There is no reason my kitchen should have taken this amount of time other than sheer incompetence and absolutely no attention to detail. The process has been a nightmare and I have received no apology of any sort from Kitchen Express II but I would expect nothing less of them given their track record thus far. After multiple calls on a day that my contact quite obviously refused to answer or call me back (and the person in question WAS in the office), I did finally receive a phone call from the owner claiming he "couldn't do anything else for me". I guess it was my fault that his incompetent employee measured incorrectly, ordered the wrong parts THREE times and the installer tried to pass off shoddy and hurried craftsmanship as "the way it's supposed to be". Apparently he was doing me a big favor by actually fixing the problems his employees were responsible for. What Kitchen Express II has done for me is give me multiple headaches, a ton of lost time and massive inconvenience for 4 months. As I pointed out above, many mistakes were made through-out this debacle with wrong parts being ordered several times, poor measuring which resulted in a less than desirable look and towards the end, sloppy and hurried craftsmanship as the contractor obviously just wanted to finish. My patience has been tried to the point of wanting to explode and I am normally a very laid-back person. I have come to accept some of the slightly less noticeable mistakes in an effort to draw this painful process to a close. Sadly, it is now certain that I will have to live with some of the larger mistakes as well. Needless to say, I would avoid Kitchen Express II like the plague for any sort of work in your home unless you're a masochist that enjoys incredibly frustrating, long, drawn-out home remodeling projects that result in a "mostly ok" finished project.