The person who completed my initial assessment was Diane Linville. The moving coordinator was…read moreStephanie Miller. I have worked with United Vanlines/Perry Moving twice. Once from Indiana to Baltimore City, and the second from Baltimore City to Michigan. The first time I moved with them, the moving coordinator I worked with was very communicative, checked in with me throughout the moving process (including when my items were being picked up), and was conscious of my anxiety levels. The second time I moved, I needed to contact Stephanie to remind her of upcoming deadlines, follow up with her when she said that she would get back to me and failed to do so, and was also unprofessional at times, uttering profanities like "retarded" in reference to the move itself when on the phone with her. What's more is that one of my inventory items never even arrived to me. They launched an audit to find the lost items but came back empty, so I guess one of their workers just walked off with it. The pay out on the audit also was less than half of what the items were valued at. Some of the items that were lost can't be replaced. Like how does something just walk off? You're a moving company that specializes in moving things, and you're one of the most expensive brands in the market with guaranteed service. On a positive note, the people who picked and dropped off my belongings were very professional, on time, and handled everything like glass. Don't think I'll work with Perry again.

This has been, by far, the worst experience I have ever had with a moving company…read more The problems started the day before our scheduled move. The company called to tell me they didn't have a driver and wanted to postpone the pickup. I explained that our flights were already booked for the following evening and that postponing was extremely difficult. Nevertheless, at around 6:00 PM that evening, they emailed to say they still couldn't find a driver, essentially forcing us to delay the move. We had no choice but to reschedule our flights, incur additional expenses, and postpone our travel, all because the company failed to honor its commitment. We had also made it very clear that the movers needed to arrive no later than 8:00 AM on the new date because carpet repair technicians were scheduled for 8:30 AM and a professional cleaning crew was arriving at 11:00 AM. The company assured us they would arrive by 8:00 AM. Instead, no one showed up until after 9:15 AM. The delay forced our contractors to wait, resulting in additional charges. The most upsetting part happened during loading. Our daughter's viola, worth about $4,000, was accidentally loaded onto the truck. Because it is a delicate wooden instrument that can be permanently damaged by prolonged exposure to summer heat, we immediately asked the crew leader to retrieve it. He assured us that once the truck reached the warehouse, they would unload it, locate the viola, and ship it to us via FedEx. We trusted his word and allowed the move to continue. Six days later, the shipment still has no driver assigned. Despite multiple phone calls and emails explaining the urgency, the company has refused to retrieve the instrument or expedite the whole delivery. They even told me that the crew leader's promise "doesn't count." Meanwhile, the truck is sitting in extreme summer temperatures, putting our daughter's instrument at serious risk of irreversible damage. Today, they stopped answering my phone calls altogether. Instead, they replied an email by telling me to contact United Van Lines about its delay policy, effectively passing the responsibility elsewhere instead of resolving the problems they created. My family has been patient, cooperative, and reasonable throughout this process. We rearranged our travel plans to accommodate the company's scheduling failure, yet they have repeatedly failed to keep their promises or communicate responsibly. I am a professor and clinician who cares for cancer patients. In both my professional and personal life, honesty, integrity, and keeping the promise are fundamental values. It is deeply disappointing to experience such poor communication, broken promises, and lack of accountability from a company entrusted with transporting our family's belongings. By now, I still have no idea when our household goods will arrive or what condition they will be in. If you're considering this company, I strongly encourage you to think twice. Based on my experience, I cannot recommend them.

I had a short time frame to move a studio full of furniture and boxes (lots of books!), and the AK…read moreMovers team did a fast, efficient job of packing my stuff into their truck, driving it from Baltimore to the edge of DC, and unloading it all within the morning and at a great cost. Thank you!

The service was fantastic. I moved from one side of Baltimore to the other. The guys gave me a…read moregreat price and didn't try to haggle me. I appreciate that they moved my furniture and packed everything and it took less than a full day for a two bedroom apartment. I always like a full included price, and I thought the price was great. The price was pretty comparable to others, but others only wanted an hourly rate. I was not sure on how long three people would take, but I knew I wanted it done quickly to move on with my life. If they have a cleaning service too, I would have gladly taken that. They gave me a video call and gave me a solid quote. I was happy in the end. They moved everything as I wanted and made sure my furniture and TVs were in good shape. I appreciate the service. I hope to work with them again.

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Since they won't let me post a review on their website:…read more An awful experience with this company, would not recommend - especially for military deploying overseas. I've had multiple issues which included them mistyping my zipcode so they attempted to pick up my stuff from the wrong address, ignoring my request to automatically charge me for any payments as I would be overseas and have restrictive communication (and when I finally got a hold of them when I saw a building of past due payments, they had the nerve to say they just need a verbal confirmation to charge my card.. when I had done so on two occasions), and finally they delivered my homegoods to my new address WITHOUT confirming a time when a free days prior they told me to be rest assured they would... so my stuff was delivered to a existent apartment unit. Their customer service side of the house is terrible that included poor judgment and no apology. This all happened earlier this month and I told my coworker and leadership to stay look for a different company.

Do not ever use this company. I do not know how well they move people, but their practices border…read moreon harassment. After we listed our home for sale, I started getting incessant texts and phone calls from them at my UNLISTED phone number. When I asked how they got it, I was told it was in the MLS listing! That is an obvious lie and very easy to disprove, and yet they thought I would believe them. I have also gotten multiple pieces of physical junk mail from them. I would rather move all my furniture myself than hire this company.

I strongly advise anyone considering Doyle Moving Services to review their contract carefully, as…read moreit contains highly predatory and legally questionable clauses for Maryland consumers. Most concerning is the inclusion of a "Confession of Judgment" clause. This aggressive legal tactic attempts to strip consumers of their right to due process in court, and it has been explicitly illegal in Maryland consumer contracts since 2020. Furthermore, their opening paragraph states they "in no event function... as an interstate or intrastate common carrier." This is a massive red flag, as it appears to be a deliberate loophole to dodge the state's mandatory cargo insurance and liability protections that legitimate movers are required to carry. Upon requesting that Doyle strike these clauses from their contract, they refused to do so, because they "do over 1,000 moves a year and send the same contract to every customer we service." Unfortunately, that contract contains illegal and predatory language.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.