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    Extra Space Storage

    3.0 (2 reviews)
    Closed 6:00 am - 10:00 pm

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    1 year ago

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    2 years ago

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    Two Men and a Truck Houston Northwest - Items not moved, all listed in my original walk through

    Two Men and a Truck Houston Northwest

    (51 reviews)

    Hello there, reaching out to put a review down when I don't normally, as the experience I have had…read morewith this company POST move has been less than desirable. Move day went fine, our team was professional and friendly. However we noted some damage to furniture items and appliances after the move. Between our move date in February and now, I've reached out weekly with very minimal response. I finally had someone make contact with me about a month ago to say that my concerns were being passed along to the "claims department" and I've never received any follow up. So beware this company for anything that does not go according to plan, because I suspect you will not get any follow up from anyone.

    DO NOT USE THESE MOVERS BEWARE…read more I was moved in northwest Houston on 9/20/25 by Tom's location. Here is what happened: 1. Damaged furniture and property in several places 2. They showed up at 9:45 for an 8am move time 3. They charged me for 5.25 hours when this has never taken any other company more than 2.5 hours, I am a single person in a 950 sq ft place 4. One of my movers WALKED OFF in the middle of the job 5. The movers DIDNT EVEN MOVE ALL OF MY THINGS. Please see the time stamps on my photos as proof. 6. My bed was not re-assembled 7. The movers trashed my apartment and left empty bottles everywhere after I made sure to offer them water and anything else they needed 8. Movers were smoking weed on site 9. How could I forget the SWEAT STAINS on my upholstered couch because they failed to wrap it. See photos please pay attention to the stream of negative reviews all saying the same thing. Unfortunately corporate brand is being tarnished by a terrible franchise owner with a pattern of fraud as you can see in these comments. Tom, the owner, is a scammer who will price gouge, lie about his charges, and not even apologize for a single misstep. What a shame.

    Mail Plus

    Mail Plus

    (12 reviews)

    The staff was very helpful and friendly during my visit. One of the employees even gave me a…read morediscount, which I really appreciated. The service was quick, smooth, and professional. I'll definitely be coming back more often and highly recommend this location to others.

    Do yourself a favor and go to Ace Hardware down the road for your mailing needs- especially for…read moreanything important. I had a prepaid return label that I needed printed. I emailed her the PDF and she printed the label size 8x10 and advised they would probably have issues scanning the label since it's so big. Instead of reprinting the label to the correct size she stuffed the cashmere sweater into an overnight document envelope and taped the label on the front. I had reservations and should have taken the return and left but decided to save a trip and let them mail it instead. I went to pay with my debit card and she said since I didn't have cash to just leave and bring her some next time. She never offered me a receipt and I didn't think to ask for one. To keep in good faith I returned 2 hours later with cash. She charged me $2.39 to print a single page; I told her to keep the change. She didn't offer a receipt and told me the package had already been picked up. Days later and USPS has no record of the package. I went back in to ask about it and she chastised me for not having a receipt. She checked her records and she had not scanned the package so there is no record or proof it went out. No resolution.

    Graceful Moves Moving Company - Kevin, Dee, Jason, Deon,and bryan

    Graceful Moves Moving Company

    (121 reviews)

    Amazing movers! Very fast, diligent, careful with all my belongings. Did an awesome job wrapping my…read moreTVs, fragile items, etc. My movers were Ernie and David, a power team!! They were constantly working, did not go slow or take their time like some other moving services. Nothing broken at all. Loaded and unloaded, fast! I had Cory and Tyler that gave me such wonderful customer service from my quote, answering all my questions and following up with me, day before my move and after my move. 5 stars Excellent! Will hands down use them again for my future moves, recommend to my friends and family. Shopping prices around, theirs was very fair and competitive. Quality of service. Just amazing. I'm so thankful for my movers Ernie and David. Highly recommend!! As a single mom, on a holiday weekend, with no one really available to help me. I'm Forever grateful.

    I do not recommend Graceful Movers…read more This was by far the longest and most frustrating move I've ever experienced. I came fully prepared. Everything was already packed and most items were disassembled, with the exception of one bed and an entertainment center. All belongings were staged in one easily accessible area, ready to be loaded. My new home is only 11 minutes away, yet it took a team of three movers over 5 hours, nearly 6, to complete the move. To put that into perspective, I've used movers before with fewer people and a much longer drive of about 45 minutes, and they still completed the entire move in under 3 hours. There was nothing efficient or "graceful" about this experience. The excessive amount of time it took is completely unacceptable, especially given how prepared everything was. To make matters worse, I still have to reassemble my furniture myself. At the pace they were moving, I can only imagine how much longer it would have taken if they had done it. Overall, I feel taken advantage of and would not use or recommend this company.

    Extra Space Storage - selfstorage - Updated May 2026

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