Ive been a customer for a little more than a year and my rent has increased now by 100%! This…read morecompany does not value loyalty and most of these storage facilities have the same business practices. The same unit i have is advertised for $69 and you want me to pay $140????MADNESS!

Service was great, however they keep increasing my rental rate. Every month they keep increasing…read moreit. I signed for $46 a month and only paid $46 that one time. Will be looking else where. I asked and was told it's because it's February and the way it falls. February is the shortest month, that doesn't make sense at all. Don't even waste your time here.

I was very disappointed the following: 1. I placed my order…read morewith the agent over the phone, and he advised me incorrectly 2. I was disappointed with the manager of the property, because, it was in her power to over write the wrong 3. The promotion they had offered is very much misleading. I was told the first month will be one dollar, but there's a admin fee. However, the manage stated, " January 1, 2024 is the beginning of a new month and the cost of the storage will be a different fee 3. I had to get a second storage. I am disappointed in the greed and trickery 1/2 star rating

Customer service is on point unfortunately I had to change of location. I rented a storage smaller…read morethan I wanted too and had to end my lease spoke with Rosa (manager) and she worked on my complete refund in less than 2 days. Since it was the 2nd of the months I thought I lost my payment but she was able to sort things out. Thank you!

This location is awesome! Eva Molina and Staff are very professional and accommodating. They make…read moreeverything easy and walked me through all the details, legal jargon, site access, etc... The location is VERY clean and access is easy. I recommend this location to anyone looking for a hassle free and easy experience. We need more people like Eva and Jaime.

they increased the price on my 3 units by $100 per unit without informing me. i never would have…read morerented there if i had known this and now i cant get moved out fast enough

had some damaged in my home and needed an air condition storage space…read more While the repairs were done I had to remove everything out of my home. But Not knowing the time needed for repairs I needed an accessible and safe space. Especially because repair supplies were non existent in the Houston area. I went to see Pam &Tom Knight at the Stuebner airline Self Storage area. Everyone was professional clearly understood and helpful. I can recommend this storage area (14929 Stebner Airline) and the staff as an excellent source. Great selection space and packing materials & understanding. Short or longer term storage I will always chose this location. Thank you very much. Stephanie K

I was in need for a vehicle transport and was referred to Pam. The most excellent service. Would…read moredefinitely recommend to everyone. Honest and trustworthy people. Thank you all

I have been a customer for 20+ years and loved the facility until it was bought a few years ago. I…read morerented 2 units at one time and have paid alot of money to this facility. Not sure who the new owners are but the woman that runs this facility needs lessons in customer service. I have had a few issues with her but the most recent was Feb 2024. I had fraud on my bank account and my bank froze my account. They reopened a new account and wrote a letter to my creditors so that I would not be held accountable for late fees and such. I called A1 mini storage to advise of my issue and the gentleman that I spoke with advised to send a check when I got my new ones in and to send the letter as well. Which is what I did. The woman at the facility called me and asked about the payment and I advised that I had just sent it in along with the letter. I advised what the gentleman had said, she started raising her voice and advised this was not her problem, that I needed to pay the $25 late fee. I told her that in all my years I had never experienced the lack of customer service that I have from her. She just started yelling. I really think she has a mental problem because I didn't see a reason for her to carry on the way she was. She was screaming at me and I couldn't say a word so I hung up on her. The times before I just assumed she was having a bad day but this is not an excuse. Needless to say I paid the late fee and am NO longer a customer. I will never advise for anyone to rent from these folks and I hope that many more will go elsewhere. Too many rental facilities in the same area to be treated this way. I paid 20-30K to this facility over the years and she acted this way over $25. Good Riddance to A1 Mini Storage.

The folks at A1 are so nice. They worked with me to get the right size unit. The units are clean,…read moresecurity is good and prices are best in the area.

We rented a storage here for 11 months. We had no issues and no complaints. We received great…read moreservice each and every time we had to come in contact with someone. They are very affordable and I would recommend and use again. We had a 10X10 and were able to fit a Tree Frog play set and lots more house hold items inside. The lady who works there is super friendly. Side note- Cypress didn't have any heavy rains, while our item were in storage.

I have stored at this facility for a number of years. I store my RV there in a outside parking…read morespot. The facility has great owners and is a safe place. At one point I had my RV a 24' car trailer and a Truck camper stored there. Never had any issue. We are now planning to rent an interior unit for my fathers items. Cant beat this place for price and convenience.

I love this storage place, I'm not sure about other cube smarts but this specific location is…read moreamazing! The staff is super friendly always remembers me even if it's been months or a year. They are very quick to help you when needed. The site stays clean. I signed up during a one month free promotion and opted to discount my monthly payments instead of taking the first month free- this is definitely the way to go if you're storing long term as the price does raise just a little over a certain period of time. So if you choose this option it'll just go up to about the regular price instead of starting there and going higher. I've only ever had issues getting into the gate once due to a system error while the office was closed but a quick call to the kind reps on the 800 number got me the temporary access code needed to get in while they corrected it. The units are very secure and temp controlled. No pest issues or funky smells. No issues of break ins. The manager is the most wonderful woman you will meet and is very willing to work with you as much as she can if your payment is going to be late. I tend to be on the forgetful side so thankfully they give you a call to remind you before you occur any late fees and there's a nice grace period. 10/10 would recommend this storage place to anyone looking to tuck their things away for a little or long time.

Went online looking for a storage unit in Spring/The Woodlands that would be centrally located to…read moreevery where I shop and trade in the area. I reserved a unit from Cubesmart and they called me within 5 minutes of the reservation to discuss my needs. The manager, Mitch, is very friendly, knows the property and will have you in your rental unit in 15 minutes. I highly recommend CubeSmart for it's location, cleanliness and no hassle policies. One note - you will have to purchase rental insurance that is at least $12 a month for $2000 worth of coverage with a $100 deductible. They will waive the insurance if you can provide proof of your own prior to renting. So just add $12 to their rental quote and you are good to go!

We needed a climate controlled storage unit that was easily accessible, clean and with friendly,…read morehelpful personnel. We're pleased to say that we have found all of these things at the ExtraSpace Storage located in 15500 Vintage Preserve Parkway in Houston. Highly recommended!

13 year customer of ExtraSpace Storage. Understandable for 5%, or even 10% rate hike, but…read moreoutrageous 75% rate increase?? Other companies offer 1 month free or discount for paying in full for 6 months or 1 year, but not ExtraSpace. I guess they will add a few new customers willing to pay $225 a month, but pretty confident they will lose many more longtime customers to offset the new suckers/customers