1. Extra Space Storage

    1. Extra Space Storage

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    Indianapolis, IN

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    Extra Space Storage

    4.8 (4 reviews)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    5 months ago

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    Emily S.

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    2 years ago

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    2 years ago

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    Dalton Moving

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    I have moved several times in the last 10 years and I have never experienced the level of customer…read moreservice provided by Dalton Moving. I sent in a request for bids through Angie and the were the first to respond. Their response was not only very quick but, they had the best rates. They were available when I wanted them and reserving a spot was easy. I received a contract through email and my time was scheduled. I received a call the day before to confirm our appointment. The team arrived on time and actually seemed to enjoy what they were doing! They communicated very well with each other, took extra steps to protect my items and took precautions with pads and floor runners to also protect the houses. They had the job done so quickly, I was amazed!! Everything was in its proper place when they left. I have never had a better moving experience!! I feel so lucky to have connected with this friendly, efficient, professional company. I hope never to move again but, if I do, I wouldn't contact anyone else. Nice, nice job!! Thank you!!

    From the owner: Dalton Moving is a small, family owned moving company with over 40 years experience. We're equipped…read moreto handle all your moving needs: packing, unpacking, crating of special items, loading, and unloading, as well as transporting residential and commercial goods. We do both local moves in the state of Indiana and handle long distance moves. Wherever you need to go, we will be glad to take you there. Our motto here at Dalton Moving is "We will start with satisfaction and end with excellence - Guaranteed.". Give us a call today.

    Soft Touch Moving

    Soft Touch Moving

    4.0
    (5 reviews)

    We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

    I had a great experience with Soft Touch on my move from Indiana to Tennessee. I had a walk-through…read morein advance to get an estimate. The total cost came out to the low end of my estimate which was great. All 3 movers were courteous and let me know of 1 minor nick they had caused. The movers were genuinely grateful for their tips and kept their truck relatively neat. I called a couple times before the move to ask questions, and the staff was willing to talk through logistics any time.

    Two Men and a Truck

    Two Men and a Truck

    2.8
    (42 reviews)

    I've used this company before but with the Evansville location and had a good experience. Getting a…read morequote and scheduling the move was easy with this Indy location. Moving day arrived and it was past the time the movers were expected to arrive and I never received a call. The office calls me, stating the drivers have been trying to get ahold of me for 15 minutes. I never received a call from the driver. I went looking for the movers and found them myself. They worked quickly, and got everything moved before the original estimate. You are charged by the time used in 15 minute increments. The movers wrapped my furniture, but did not wrap door frames, and punctured a hole in my ceiling on my new house by ramming a bed frame into the ceiling, no apologies offered. At the end, the movers had to call their manager to determine how many hours to charge me as they waited 15 minutes without working because they couldn't get a hold of me by phone. Remember, I never received a call and told the office that when they called to ask if I still needed their services. Their manager decided that I needed to pay for those 15 minutes, resulting in me overpaying for not being contacted by Two Men and A Truck which was very frustrating and unfair.

    Thank you for your response. I do, however, need to correct several inaccuracies…read more First, I'd like to understand what you consider "constant contact." We had to contact corporate twice because we were not receiving responses or meaningful updates from your office. If communication had truly been constant, there would have been no reason to escalate the claim. Throughout the process, we promptly provided every requested document, receipt, photograph, and piece of information. We answered every question as quickly as possible because we genuinely wanted to reach a fair resolution. You also state that the receipts were requested so you could contact the manufacturer to determine whether the furniture was repairable. That was never communicated to us. If you review the email chain, you specifically told us, "That's not the purpose of sharing the receipt." At no point did anyone say the manufacturer was being contacted. Our repeated questions were simple: Could your vendor actually repair our furniture? How was the settlement amount calculated? We never received clear answers to either question. Instead, we were repeatedly told this was an "either/or" situation: either accept a repair or accept a payment without your vendor ever inspecting the furniture to determine whether it was even repairable. We asked multiple times for clarification before making a decision because we wanted to understand how you arrived at the proposed amount and whether repair was actually possible. Those questions went unanswered. Your final email simply recommended that we accept the payout, despite it being only a small fraction of what we paid for furniture that was only a few months old and was damaged while in your care. You also mention that Aaron "did not make a decision." What your response leaves out is that we experienced a family emergency during that time. Aaron even emailed to let you know there would be a slight delay in responding and that he would get back to you as soon as he could. Rather than waiting for that response or addressing our outstanding questions, you mailed a check without any further communication or explanation and declared the claim resolved. We do not consider this resolved.

    Extra Space Storage - selfstorage - Updated July 2026

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