I have had a unit at Lock up self storage for several years. They do an excellent job of keeping…read morethe facilities clean and well kept. Also, I receive deliveries on a regular basis; they bring them up to my unit without complaint, even when the delivery company is supposed to deliver to the unit, not leave it at the front desk. My one complaint is they do escalate prices regularly, I wish that didn't occur as I have a budget that I need to adhere to.

we rented a few lockers everyone was very helpful and definitely very accommodating…read more thank you for making it so easy

My children went to our storage unit and there was a different lock on our unit. It also had a red…read moreI Storage sticker on it. They tried our combination and it just did not work. The lock we had on our storage unit was black when they went three weeks ago. I called there and talked with Susan Hoffman. She was very nice. She went up to my unit and confirmed that the lock was red and had a sticker on it. She said that the sticker was for security purposes. I went over there in the afternoon and brought a different lock. She helped me with the lock and did not understand what had occurred as my bill was paid and we couldn't figure out why there was a different lock on it. Susan was pleasant, helpful, and went out of her way to help me. Previously, when there was a problem, other staff personnel were not as helpful. Susan is an asset to I storage on Old Deerfield Road in Highland Park, IL. My issue was taken care of in a most sensitive and caring way. Thank you Susan.

iStorage recently took over this site. We're not impressed with their customer service. We've…read morebeen renting a 5x10 non climate-controlled unit in Highland Park, IL for $63/mo. The price on the website for this unit is $33/mo. The onsite representative told me that the website prices were for new customers and that longtime customers like us would keep getting price increases. He said the only way we can get the better price is to move our stuff to a new unit, which is very hard work. When I emailed the district manager, I got no response to my complaint.

BAIT & SWITCH - price WILL go up so be careful…read more Fantastic location. Units are good. Locked elevator access and good location. Sounds great, right? I've had better customer service at the DMV. When I was mostly moved in, I had the pleasure of meeting a nice woman who moved here from New Orleans. She shared that she was moving out of a 10 x 15 unit. When I asked why, she said the initial cost was around $150, and in just 2 years they had raised it to almost $450 / mo. YES, you read that right. Now, I cannot verify her costs, but I can tell you that when I moved in to a 10 x 10 space, the cost was $89 / mo. In just over a year they have raised to cost to almost $200 / mo. More than double the cost in 1 year? After roughly 5 months it went to $134. This is a shame because I would have stayed in this unit for a decade. Based on my exponential calculations, the cost would be $102,400 / mo if they keep doubling it every year. I decided to get out. I met a nice couple when I moved out and mentioned the increases to them. The guy said to me, "Yeah, you need to move to a different unit every 6 months or you'll be in trouble." He was literally moving his boxes from one space to another one next to it. What? Maybe Public Storage Deerfield could have simply kept charging him the rate he was paying so he could avoid this hassle. I moved out a couple days into the month and had to online chat them since the 'on location' gentleman (who is nowhere to be found most of the time) told me he had to leave and go to the other location. He is never available, but suddenly became VERY available when I put a few things near the dumpster. He came up to me and said "Yeah there's no dumping in the dumpster. I saw you putting a few things there on my cameras." I replied, "I am a paying tenant right now." He said, "That's for me, not the tenants." Then he shared I would be charged $250 if I left the garbage by the dumpster. So I had to make another trip to gather that and take it away. He left and told me to close the account with chat since he didn't have time to do it. I cancelled with online chat and asked for a pro-rated refund for the remaining 27 days. They said no. I asked if there is anything they can do and they told me that it's in the contract, and they will not send any prorated refunds. Beware of this as well. You're better off finding a quality storage house that takes care of their customers and actually rewards them for paying and staying.

6 Year Update (Nov. 2023): This Public Storage location is still one of the nicest-maintained…read morebuildings I have used, with everything in good working condition and no signs of disrepair. The climate control always has the unit at a reasonably comfortable temperature all year round. I've seen no evidence of any kind of leaking (which I can't say about my previous X-Tra Storage unit in Wheeling and A.Smith's Storage in North Chicago). The large cargo elevators are in good shape, and move quickly and quietly between the 3 floors. There is a digital access panel that requires a code to enter the storage area. The dolly carts provided have seen a lot of miles, but are still all in good shape with no wobbling or weirdness. They also have hand trucks available upon request (along with boxes and packing supplies for sale). The facilities, along with the bathrooms and office, are always clean. I like that the entire facility is well lit, with motion-sensing lights in the hallway, and clear lines of sight through the halls. Police frequent the plaza that its in, and there are security cameras all inside and outside of the building, so it should be fairly safe at all hours. They state they're open Mon ~ Sun, 6:00 AM to 9:00 PM, but I've successfully accessed my unit a little earlier and a little later. Any time I've run into staff, they're courteous and attentive. Price-wise, this location is fair. Shop online, and you can get some really good promotional rates. We got a 10" W x 5" D unit for $70 for the first year, and $100-ish after the year (we opted for our own insurance coverage, where we had to provide pictures and account info to Allstate). We wanted to use our own lock, but they made us use their lock at no additional charge. It's a decent quality Master no. 40 70mm discus-style padlock with hardened shrouded shackle, but a so-so 4 pin cylinder that's jiggle resistant but easy-ish for a journeyman to pick with the right tools and a few minutes. Fortunately, I don't have anything too valuable, otherwise I might insist on them allowing me use a better lock. Avoid coming here around 9am and 5pm. The Public Storage shares the plaza with several office buildings, and there's only one way in and out on Pfingsten Rd. for everyone. At 9am and 5pm, there can be a little bit of a traffic backup, as all those folks are commuting to and from the surrounding offices.

I have been using Extra Space Storage in Lincolnshire for over a year now. The last two winters…read morehave had some particularly cold days and I think the staff goes around and oils all the locks to keep them working in the cold weather. I used my unit the other day and oil spilled out the little hole in the back. I would have never thought to put oil in there and it was a lifesaver! The staff is always so friendly when they drive by and often stop and chat a bit. I ship materials for trade shows and they have even offered to have return shipments sent to the office instead of my home and will put in my unit for me. Their service goes above and beyond any other storage facility I've used and it's why I stay with them.

Being a little older, it so nice to see our facility manager, jump in and help me out without me…read moreasking. She oiled the door, grabbed a broom and swept out the edge of our unit. Plus she swept out all of the cobwebs that she saw. What a wonderful person and a great goodwill step!

I rented a unit today from Mike. He was very knowledgeable and patient. A very nice guy. The…read moreunit was very clean and Mike did not cut corners, he provided all the information in detail. Highly recommended.

DO NOT RENT HERE. Clear rodent infestation (see pics…read moreattached) which damaged several items. Corporate policy is "you store at your own risk." They stated had I purchased their insurance policy they would have "considered reimbursement" of damaged goods. Apparently there is no reasonable expectation that they would provide a clean and safe environment

Quality was excellent, kind friendly staff and they have great Value spaces available and they even…read morecleaned it out before hand very nice and the service is excellent.

I have been renting there for years. I have downsized to avoid a rent increase. Notification by an…read moreinvoice that was sent 6 days before it was due, but was incorrect in stating it was 30 days notice. I tried to communicate, nothing. The company has no interest in keeping customers. The location deserves better.