They get one star because I can store my stuff safely and get access in and out when I need to…read more The rest of this business is terrible. They replaced Idaho Storage connection with a California based company. You can never speak to a human when you can the 800 number to get assistance with anything, then when you speak with someone that works in the office at the location they don't know how anything works. Be prepared for endless email/spam. So far every time I've had an issue that nobody could answer over the phone their answer is for me to come in to the office, so I can stand around while they all try to figure out what to do. Terrible service, terrible policies, terrible customer service. would not recommend.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

Great company. Family owned, community driven. They love the community, they treat their employees…read morewell, they know their customers, and they know their stuff! Always friendly, always there to help.

They gave me a unit on a dirt road. Apparently, the unit wasn't insulated enough because during a…read morewindy evening, all of the dust and dirt from the outside came into my storage unit. Every single item I had, all of my belongings, boxes, and so on... every one of my personal effects (some boxes were opened since I had needed some items) was *covered* in a layer of soot. When I reached out to the front desk, an exec wrote back that there was nothing they can do. No cleaning; they won't move my stuff; and no partial refund.

Amazing customer experience. Had an emergency need and they had their staff jump in and help right…read moreaway! I won't look anywhere else for quality storage and great customer service.

The couple who owns this place are the nicest ever!! I've never had any problems here and have had…read moretwo units here and won't be going anywhere anytime soon!

We are retired seniors and this is our 6th home move. It is not our first rodeo in selling a home…read moreand moving. Originally as we were moving out of state, we tried one of the national moving companies which we will never do again. As everything is only done over the phone. They wanted half of the quote money up front, did not even have half of our belongings listed and the CU (cubic units) was short, about 1,000 cu. Plus, other issues we will not mention. We felt they lacked proper communication and dealings were not professional from our standpoint. My husband contacted "VALLEY CUSTOM MOVERS" from Nampa, ID and we cannot say enough great things about them. Corey is one of the owners. came to our home and physically walked through and listed everything with us. He listened, answered all our questions and always personally returned all our calls after were gave him the job. Yes, their quote was right on, matched everything we wanted moved and the quote was a very great price for what we needed. His crew did complete packing, loading and storing all belongings in their warehouse until we have a new home out of state. On our job we had 1 owner & 5 crew members and each one of them were very efficient in what they were doing. They each knew what needed to be done. The packing of our home (1,900+ sq ft) home was completed in about 5 hours. The next day it only took them about 2 hours + to load 2 trucks and take our belongings to their warehouse. My husband was thrilled with their professionalism, quality of work and how they each asked questions. To be sure that what was being moved would go into the trucks and items that needed to be left. They are like a one shop move with the same crew packing, loading, storing and delivering our belongings to our new home and setting up all our furniture. They all get an A+ rating from us from Tara in the office to Corey and the other owners and all their crew.

If you moving to Idaho from CA read this. We received several quotes. Most were large…read moreVan lines that take multiple moves to fill a truck. Some even charge for shuttle service between where the storage is set to the final move destination. Valley moving brought two trucks from ID to CA. It was only our move. The guys communicated well. Our move had two moves one from the storage unit and then to our apartment. The move was extremely smooth. Not a single issue and nothing was broken. The crew was amazing. Josh and Corey the owners were also great to work with. 5 stars across the board

I emptied out my unit when I moved out, and yet I'm still getting hammered with a $75 "abandoned…read moregoods fee". And there's no way to get in touch with anyone in the office. This is unacceptable. Why should I pay when I didn't leave items behind?? This is on top of the egregious price hikes (which were the reason of me moving out to begin with). Finally, there are rodent droppings around the facility if you look for them. Not great. They did in fact get into my unit, which wasn't the most pleasant surprise, especially given that I'd even placed down rodent repellent, which wasn't enough to deter them. I wasn't keeping anything besides furniture anyway, no food. Not to mention the black widow waiting for me in the drawer that I had keeping there, as a last little surprise on my hand as I unpacked. Be careful unpacking your items; examine them thoroghly before bringing them into your home. So to conclude: - There's an incorrect fee (and no way to contact them to resolve this) - Beware of price hikes - Their pest control needs work!

They were so helpful at a very stressful time. I never had trouble contacting them when I needed to…read moreand the price was very reasonable. I also like that there is no contract so once I find a new home, I won't have any trouble moving out.

Very clean, safe, and secure. The property manager is one of the nicest guys to work with, always…read moreso helpful and genuine. Prices are also great, very much recommend.

Recently moved in! I've moved into a few storage units in…read moredifferent states and I can tell you that this is the best move in experience I've had. The gentleman up front Jim, is super friendly and was informative on everything. He went out of his way to show me the ins and outs of using the locks and told me about all the amenities they have, WiFi, 24 hour access, power outlets. He answered all my questions before I even asked. If your like me, you want an easy going move in, but also want the man up front to be professional and informative. And it was guys. Super easy and after this long week I appreciate it more then they know. The front office was clean, organized and felt welcoming. The grounds are in great shape, no trash lying around, no pot holes or any debris anywhere. The storage unit itself was in great shape, it is clean and well maintained. I been to a few storage units where you get there and it's dirty on the inside. This is actually one of the only outdoor storage units I've had that is in this good of shape. At this point I have no complaints and I couldn't find something wrong if I tried. If you are looking for a nice clean storage unit with an awesome gate keeper, this is it folks! Trust me, just stop by there and you'll be sold. Special thanks to Jim for making me feel like I was welcomed and he appreciated our business.

My mom needed to move her stuff from a storage facility to our daughter's garage. The 10 ft truck…read moreand dolly I ordered online was easy and hassle free. When I arrived at the location on Franklin, can't miss it, Michael who was managing the front desk area was personable and genuine. He was dressed professionally and we joked about my last name especially since it was the same as the day that I was picking up. He went through all the details and I what I liked the most was highlighting all the important details like the QR code for roadside assistance, how much to fill up for gas and when to return it. I got the keys and matched the ID number on the keys to the back of the truck. It was very cleaned and the A/C worked like a Polar Bear's dream. We got a couple of bins Friday night and then the bulk of the moving the following day. We closed out the storage space at the space facility, dropped off the rest of the bins, put some gas in the truck and retuned back to the facility. The team upon the return were efficient and genuine. I was shown what the total was going to be and was immediately emailed with a receipt. Overall, the experience was great, hassle free and fair-priced. Thanks U-Haul Team.

When I booked my installation app on the 28th for the 30 at the Overland location, all was good…read moreuntil the 30th around 1012 I missed a call saying it was double booked. It took 3 or 4 calls to get the same person at the U-Haul location on the phone. I opted to get it done at a different (1030 W Franklin) location. I was told I'd be transferred and then hung up on. I had to call back to get details. I called to make sure and was told i could show up at 11 or 1130 if wanted. I show up at 1145, but the installer is at lunch. He didn't bring my vehicle into work on it until 1220. The staff was very friendly, and I was even given a discount for the weight and the issues. For some reason, they only have one installer and he didn't seem to care that he went to lunch and didn't tell anyone anything and just didn't show up until I'm guessing someone contacted him. I appreciate everyone at the Overland U-Haul except for the dude that's apparently the only one that does installs and I'll definitely be the last time that I go that route. Quite beyond not worth it. Also, he zip tied the wiring closest to the connector onto my tow hitch, so there's absolutely no room to pull the connector anywhere so now I have to look under and see how much slack there is if any and cut the zip tie so that there's at least some give. This dude has apparently been doing installs for like 25 years yet he zip ties the wiring so that the connector is basically touching the tow hitch. The only way I could be less happy with the outcome of this is if the installation didn't happen and I had to reschedule again. Again, Amanda, Abigale and Damien and the other gentleman that works there were awesome. Just not the installer. I really hope that he either get spoken to or reprimanded or even fired so that nothing like this happens to someone else.