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    Extra Space Storage

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm
    Updated a few days ago

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    2 years ago

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    Emily S.

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    SecureSpace Self Storage Miami Coral Way

    SecureSpace Self Storage Miami Coral Way

    3.6
    (8 reviews)

    I've been in this facility for the last 4 years and I've never seen it this clean, ever since…read moresecurespace took over things have changed, the facility looks and is completely safe clean and secure. The staff is great, Angie is very professional and kind. I recommend!!!

    This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

    HiveHub

    HiveHub

    3.0
    (4 reviews)

    Great facility been a member for awhile and have always received great customer service for any…read moreneeds that I have!

    I normally don't leave negative reviews, but my experience with HiveHub deserves a clear warning…read morefor any business considering renting space here. My company moved into HiveHub on March 1st and eventually upgraded to a larger warehouse unit as we grew. Throughout our entire stay, we were never once late on rent and operated in good faith the entire time. We vacated our warehouse unit at the end of August, and as of early December, we still have not received our security deposit refund. This is after months of follow-ups, repeated promises from management, and multiple assurances that payment was already "on the way." Every update pushed the timeline out further with no clarity, no proof of processing, and ultimately no refund sent at all. Operationally, there were also challenges during our time here. Management leased one of the spaces to a last-mile delivery operation, which meant the parking lot and loading area were constantly filled with personal vehicles picking up packages. This made it extremely difficult to find dock space or unload trucks, something any warehouse-based business needs to rely on consistently. For context, I've leased space with ReadySpaces and Saltbox, and both returned deposits quickly and professionally. I have never dealt with deposit issues or operational congestion like this with any other warehouse provider. If you are a small business, startup, e-commerce seller, or logistics operation that values professionalism, transparency, and basic operational reliability, I would strongly caution you before choosing HiveHub. The combination of delayed communication, operational obstacles, and a still-unreturned security deposit has made this a very disappointing experience. I hope management improves their processes, but based on what I've experienced firsthand, I cannot recommend them to other businesses.

    Extra Space Storage - selfstorage - Updated August 2026

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