We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

I've been attempting to call this place, "There's are zero calls ahead of you..." and no employee…read moreanswers the phone. I contacted corporate & they sent 2811 a message to call me, no call yet & it's been four business days since they received the message. Can't sign the contract emailed because I have questions. I travel & currently not in the Miami area.

Rosy is the best employee I ever see. She is.very kind. So…read morenice. She does the customers feel very happy. She is excelent with the customer.

Deja mucho que desear. No lo recomiendo para nada. No hay nadie que ayude en customer service. Si…read morellamas nadie atiende. Es un total desastre.

They have no mercy or respect for pricing, you will get an automatic price increase every two or…read morethree months! Look out! Carts are not available since they have so few. Girl in front desk will hide available storage spaces if you plan to downsize and will make you move to another floor to make it hard on you. Never again! Plus it is very hot in the upper floors! When I started out it would be a pleasant temperature, six months after the air is toxic and hot!

This location has just ONE employee and he leaves the store on the first floor unoccupied and door…read morelocked. When we arrived, there were people sitting on the floor outside waiting for him to come back. They told us they had been there for 20 mins waiting. We needed to buy some materials so we came to the office later in the day, and again he wasn't there and there were again people outside waiting. Horrible.

This is my first time using this company and I am so glad I did! From start to finish, everyone has…read morebeen beyond great. Berto and the team, David and Adar in the office ... so so helpful and kind. They all went above and beyond. This is a long distance move from Arizona to Minnesota and I was very worried about pricing etc. I am very happy with my choice and would recommend them to anyone. Thank you all so very much

These guys are great. They show up when they say they will and they dont stop till everything is…read moredone. I have used them in the past and will use again and highly recommend.

Rip off!! Sunny Isles location. BEWARE: Continuous rate increases!! Doubling over 2 years!…read moreRodents,urine,feces found on move out!! Value is fair priced,friendlier and nearby, cleaner easier to reach office staff!! They want very short term tenants not interested loyal long term -- it's a scam!

I have been renting a unit for a little over a year and they are constantly increasing the rate …read more Very upset . It is horrible , they put you in a situation in which you have to find another place . This is the 3 time it is increased . Very difficult to reach an actual person . No one ever there when I go.

Love the service here! I have 2 storages rented here and The service is the best. The called really…read morequick and If you call directly they give you a better price than online. I saves almost $200 on my second storage for 2 months in advance.

I recently rented a space and within a day lost our keys; Luckily we had Joshua assisting us and it…read morewas such a great experience. He was very very attentive and was able to remove our lock extremely fast; aside from continuously being very polite and he gave us a ride back to our storage space so that we wouldn't have to walk (the heat is crazy sometimes) . Thank you once again to Joshua, he's a BIG reason as to why I'll continue to be a customer!

Lol another item broken. Nice white glove service. Helen Keller could of done a better job than…read morethese people.

1. We watched them load our things into their truck so not sure how several of our plastic sealed…read moreboxes arrived with water in them unless someone unloaded our things while it was raining and rummaged through our stuff. 2. It took over 2 weeks for them to deliver our items. 3. We were missing SEVERAL boxes 4. Our Curved TV was damaged. This after THEIR workers removed my 5" foam packaging and replaced it with their cardboard box & taped it up. After breaking it and rendering it unusable they stated WE packed the tv so it released them of accountability and they refused to pay for the damage. The truth is THEY removed my more than adequate packaging and re packed it with their own and they will be held accountable after small claims court hears our case. 5. They somehow damaged a very heavy and antique metal table so the frame is uneven and the glass shelves wobbles so the table is also unusable like the tv. They insulted us with a $60.00 offer and then insulted us with saying we didn't deserve that and they were being "nice" by offering the $60.00 My advice would be NEVER to use this company but if you do TAKE PICTURES OF EVERYTHING YOU PACK and TAKE PHOTOS OF THE CONTENTS OF EACH BOX because they either are thieves and go through the items they transport and if they see something they like they take it or THEY ARE JUST THAT INCOMPETENT, LAZY, UNCARING and UNTRUSTWORTHY.