I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

Bad business, dishonest and reckless. Rick was hired to move furniture for my client who recently…read morehad a stroke. He sent his crew to the property and they left windows wide open when they left. They did not secure the property properly. It rained over the weekend and water came through and sat on the windowsill and wooden floor for a couple of days. There were three pieces of furniture that Rick promised, and was paid, to remove from the property and take to Goodwill. Instead, the furniture was dumped at the condo complexes dumpster. The items had glass shelves, and were pushed over and the glass broke everywhere. This posed a hazard to other people in the community not to mention it was illegal to dump these items on the side of the dumpster. I called Rick immediately and gave him an opportunity to remedy the situation. He promised that he would and I returned the next day and one of the pieces was still left behind. There's a sign posted right next to the dumpster that states "no furniture". I reached out to Rick again and no response. This was an AWFUL experience and I won't use them or recommend them again. Terrible!

BE AWARE! Aside from…read morestealing valuables and being dishonest, this company quoted us 3900 but charged over 5500 (more than a thousand-dollar difference)! This move was about an 8-hour day, and we were originally quoted 10-12 hrs. My wife and I hired Rick and his team to move us in January 2025. Not only did they leave several items in our backyard, one or more of the members of the team stole valuable graded trading cards worth thousands of dollars. After reaching out to Rick about the stolen cards, I felt mocked and disregarded. No one owned up to taking them. I ended up filing a police report & with the BBB, but reached a dead end and feel like I'm at a total loss. It's now been months and the cards are still not in my possession.

Ella was god sent, we needed her to organize our kitchen after the remodel! She is very polite,…read morepunctual and hard working. She hit the ground running and took over the project with minimal supervision.

I have had such a wonderful experience managing the chaotic spaces around my home with Ella as my…read moreguide! During our initial consultation, Ella listened thoughtfully to my organizational concerns and helped to narrow down the parts of my home that required immediate attention (high traffic areas that were causing me daily stress). She outlined the steps in her process so that I understood how she would provide targeted guidance and then she got to work. I explained that I had too much stuff in my closets and drawers, no working systems in place, and was becoming overwhelmed. Not only did she validate my feelings of anxiety around tackling clutter and disorganization, she confidently assured me that I could create lasting change with simple steps. She took time to process my concerns and created a manageable plan of action. I really appreciated that she created low, medium, and high price point options so that I could complete my organizational quest within my budget. To be honest, I was so inspired by her personal anecdotes about how organizing has decreased her daily stress that after our consultations I dove into my projects head-on and achieved exceptional results (goodbye old bags, hello much needed shoe rack) in only a few days. I think I even surprised her when she saw my progress during our check-in's! I honestly feel light and happy every time I open my drawers and closets. Thank you so much for your wisdom and support, Ella!

I've been coming to this FedEx location for many years, and the service has always been great--but…read moreTerrance truly stands out. I work in Morgan Hill and live in San Jose, and I make a point to use this location because of him. Terrance greets you the moment you walk in, brings such a positive attitude, and takes the time to help thoroughly with anything you need. He's genuinely a breath of fresh air to work with. I've used FedEx for both personal and professional projects, and moving forward, I'll continue to use this location specifically because of the exceptional service Terrance provides.

I'm gonna start this review by saying the manager who I've dealt with in the past is excellent. The…read moreproblem is she's never there she's floats between stores and so dealing with the staff is the problem. Have placed print orders in the past this would be my fourth time. The same order every time just with an update in the past I've emailed the manager with the updated PDF asking for the same order just with the new PDF updates. Three days ago I sent the email. I heard nothing back. In a way this was not such a bad thing because I had a new PDF this morning so I sent the new PDF. I also sent another PDF with another order that needed to be discussed both at 10:30 this morning. Because of that, I called at 10:45 AM to discuss. They said they were busy and would call me back. I said that was fine. At 6 PM I hadn't heard anything yet, so I stopped in only to encounter the same person I've dealt with in the past when the manager wasn't there unfortunately. I said I emailed my request and you could tell right away. She didn't want to help. She asked what type of this and what type of that and I said I've had this order a few times in the past and she said we have no way of knowing what you ordered in the past. And I said well I've done this before and she said who did you deal with and I said the manager. And she said oh she's working at a different store for the next week. When this has happened in the past, they've called her and she's called me from the other store, but she just looked at me like you're screwed, buddy. I knew this was going nowhere cause she had this. I'm hitting life look on her face when she was helping the customers in front of me. So I told her never mind and walked out. I won't be coming back here unfortunately because of how this whole interaction went. Of course I'm shortening this whole story because it's being typed, but I wanted to give it a little bit of justification. Despite the (manager) being excellent, the service at this location stinks. And looking at the other reviews, that girl is the one I think that is to blame for these other bad reviews. The older gentleman they refer they referred to is actually pretty good as I've seen him helping others in the past and I will give him his dues, but he wasn't there today. I hate giving low ratings. I much prefer to give five stars to businesses. This one is much deserved.

This place is awesome! Merrill is professional and sweet…read more Great, affordable place to keep your stuff!

Probably the best storage facility I've ever dealt with. Decent prices. Good security. Great staff…read more Especially John. Nice and friendly. What's even better is that they have a small moving van your able to use for local moving.

Zhenya, Victor , Valery, and Arsalan did an incredible job with our move!! They were so careful…read morewhile being so efficient at the same time , completing our move in less than 5 hours with a smile on their faces the entire time! Cannot recommend this company enough!

I have mixed feelings about my move. On one hand, booking was very easy and Pure Moving was able to…read moreaccommodate my move in 2 days notice. My movers communicated when they would arrive and showed up on time. I feel they overall handled my belongings with care and things went smoothly and efficiently. I was moving things from a 10x10 storage unit into a 1 bedroom apartment about an hour and a half away, with 1 stop to pick up a couch along the way. Total time took about 5.5 hours. On the other hand, things got weird when it was time to pay. I didn't appreciate feeling pressured when they tried to tell me that a 30% tip was the standard. I gave them 20%, which I felt was a good tip and standard for a good job. I was also pressured into writing both a Yelp and Google review, leaving them 5 stars as they hovered over me. I am coming back and editing my review now that I've had time to reflect on things. This explains all of the 5 star reviews!

We've had Jay's do several moves over the years and they were always reliable and professional…read more Their prices seem fair. Highly recommend them.

I Had a great experience with Jay's Small Moves. Omar was very professional, efficient, and…read morehandled my belongings with excellent care. I will definitely be recommending Jay's to all my friends. The service was very affordable, and had straightforward pricing. They came with their own equipment that makes sure your belongings are secure in transportation. I can't give enough praise to this business. I'm overall super happy with the quality of service!

After a busy holiday, moving storage spaces was definitely not on my bingo card, but was on my…read morehusband's (like what???)! Courtney is the manager there and she is absolutely wonderful. She was patient, helpful, and personable! She gave tours, told us our options, and was thorough while I was signing. She made paperwork not bad at all since we were chatting as she was getting all the paperwork done. She was helpful explaining between the units. Once things were signed, she helped clean our unit and even wiped down the sides for us. She said she sprayed the unit with her own special concoction to help repel bugs naturally. Courtney made this process so easy and spending some time with her today was the definite highlight of my storage space saga today!

Pretty standard storage that meets expectations with 7am-7pm access 7 days a week…read more Price increased by 25% ($100) within a few months of moving items in. Another increase before 1 year comes up. So about a 44% (nearly $185) increase within a year. Starting base price of $420. Now $605. If you just need a very temporary place, this place is fine. If you need a longer term storage, expect huge rate increases. I'll be looking for alternatives since my rate increased so much over such a short period of time and there will probably be similar increases within the next year. Personally, I'd prefer to know a more realistic rate and have realistic increases (5-15%) per year that matches property appreciation. Instead, they bait and increase rate astronomically which causes more moving in and out for us.

The team from the San Francisco office helped move us in incredible time from San Jose to Campbell,…read moreand ensured that all of our furniture and electronics arrived safe and sound in exactly the way I wanted things located at the new home! I have worked with A2B for previous moves and I would eagerly recommend their services in the future

Scheduled 4/4 move will update review based on experience- so far booking / communication has been…read moregood & the plan is realistic