Let me start by saying Telisa is absolutely incredible. If every storage facility had someone like her running it, they would all be five-star operations. She is professional, kind, responsive, and always willing to go the extra mile. Even the facility smells amazing thanks to her attention to detail--seriously, when have you ever walked into a storage place and thought, "Wow, that smells good?" I had an issue with one of the units due to an act of God, and Telisa helped me resolve it immediately with no runaround. She always followed through, always cared, and always tried to help, even when her hands were tied. Now to Extra Space corporate: you have some serious explaining to do. I originally signed up online for a $150 per month special that was advertised as a yearly rate. Just a few months in, I received a notice that my rate was increasing. That "12-month rate" was nothing more than a bait and switch. Thankfully, Telisa advocated on my behalf and got it honored--because that is just who she is. But after that first year, the price hikes became nonstop. It felt like every few months I had to call to fight another increase. Telisa did what she could, but corporate's hands-off, profit-over-people approach made it clear that loyal customers were not your priority. Truthfully, I would not have stayed as long as I did if it were not for Telisa. She deserves a raise, recognition, and a better company supporting her. If you are reading this as a potential customer, go see Telisa. If you are reading this at corporate, be better. You are lucky to have her. Thank you again, Telisa. You are the heart of that place! read more

This was the third time storing At this facility. All very good experiences . Thanks for all of your help and usage of your facility ! read more

I definitely would recommend this location for ExtraSpace Storage. It is clean, very courteous personnel and all around easy in and easy out gated business. Great prices! read more

Friendly helpful office staff, clean units. Easy access from Oracle Road. Reasonable prices.

Talissa has been amazing to work with!!! We had a crazy mix-up with deliveries & she accommodated us over & above to make it happen!!! Highly recommend!!!!! read more

Good customer service, clean and secure facility. Overall good and safe storage units.

The management and employees her, particularly Chris, have gone above and beyond to help me through a difficult situation. The facility is clean and easy to access and the staff are the perfect combination of profession and kind! Highly recommend read more

Super easy sign up and cancellation. Convenient access hours. Prices were competitive.

Friendly, effective staff. Great location!! Clean. I would definitely recommend this location to others! A+ team

Chris really helped us moving into our storage unit, given this is my first time using one. I will definitely be using this place again for my next move. read more

Chris was so kind and helpful! He deserves a pay raise!! He went above and beyond to make sure that I had all of the info that was helpful to my situation! Thank you so much for that! Chris really made my day! The world needs more kind hearted people like him! read more

Been renting here off and on for years - always a pleasant experience - Chris is wonderful to work with and always answers the phone with a smile read more

Looks like I'm the third reviewer to speak the truth about their shady business practice of increasing the rate- in my case 60%, from $83 to $132 after FOUR MONTHS. Will be moving my things out in the next few weeks. Terrible business practice. AVOID THIS PLACE. read more

Christopher has been very helpful and accommodating. We moved from a large unit to a smaller one and temporarily needed an extra lock. Instead of selling us one for $17 he loaned us one for free. Nice man and the business is in a good location, well maintained and secure. read more

Fantastic Service! Chris was great with getting us set up & on our way to a 5 star storage experience. We need more awesome folks like him Thanks for your great service :-) read more

Just completed renting a unit over the phone. Chris was great to work with and answered all my questions. Everything went smoothly. I appreciate "no contact" transactions to keep everyone healthy. read more

I completely agree with Eddie V's review. I rented a 5x10 unit in August and after 5 months, they are raising the rates 82% Really?? Chris at the location has been helpful and very responsive but I believe this is out of his hands. Have found many companies with competitive rates to my original rate and guarantees that no increase for at least a year and I doubt the increase will be 81%. Will be moving. read more

Chris was very helpful getting us set up for a storage locker. We had used this location several years ago (under a different owner) and we were amazed in the improvements that have been made. read more

This was my first time trying to book a storage unit, and Erin in particular made it extremely easy and pleasant! She made sure I had the best deal and that I had the proper space for my belongings. I will recommend this storage facility to anyone and everyone that needs one! read more

Our theatre company rented and moved into a unit at Extra Space Storage yesterday. Michelle did a terrific job. She is on top of every detail and made it really easy for us. Smooth move!! read more

I rented a unit at ExtaSpace for over a year. The proterty is very well maintained and secure. The management handled everything in a friendly, efficient and professional manner. When I decided to move everything to my newly built storage shed, the even prorated the last month. I would definitely use them again. read more

What a fabulous storage facility! Very professional staff, always helpful and courteous to their customers! The facility itself exceeded my expectations and needs, they have great hours making my items accessible to me, great security and fantastic location. The prices are very competitive and I always felt I got more than I paid for. Fantastic work everyone, thank you!! read more

This is my third time using extra space storage. Chris is very courteous and accommodating. The grounds are always clean, the hours are great and the location is fantastic for me. I highly recommend them. read more

Came to rent a storage unit and Chris Merchant the Manager was great !! Made things very easy & he was very professional. Thank you Chris !! read more

PLEASE READ!!!! 3rd paragraph after this one is most important if you want to skip reading my entire review. If I help one person I will be content. I want to start off by saying I understand this is a business. I understand they want to stay competitive. So when they increased my rent, I understand why they think they had to do it. With that being said, I wasn't going to leave a review but they're spamming my inbox for one so now I'm going to give it my honest review. The gentleman that helped me seems like a nice guy. His service was great, and his communication was great. This review isn't on his customer service. This review is on Extra Space Storage. Extra Space Storage really, and I mean REAAAALLY pissed me off. I got a notice in the mail that they were increasing my storage rent by $80!!! Their reasoning was to stay competitive with the market, and yes it's in the contract that they can increase your rent as long as they give you a 30 day notice, which they did. BUT I WAS ONLY THERE FOR 2, yes TWOO months. They reeled me in with their great rates, and once I was moved in to their 10x15 storage unit, a unit that fit my two bedroom apartment, they jacked up the price by $80!!! Read my first sentence of this review.... But $80 price increase after 2 months. That is shady. They want you moved in, they know the demographic, they know peoples situation, and they're taking advantage. It almost seems like they do it on purpose, like if I wouldn't want to move my stuff to another storage unit, but I'm not lazy. I was out of there in two weeks after giving my notice and paying my rent. Theres a lot of people who are exhausted of having to move into such a big unit that Extra Space Storage knows they won't move and just pay the price increase which is such a scam. I called a competing storage company, they asked why I was leaving, and I told them the truth. Extra Space Storage increased my rent after being there two months. And they assured me that they don't increase storage fees until at LEASST a year. I am now paying for an indoor storage unit that happily matched the same rate Extra Space Storage was charging me, but I am MORE than happy to have paid even $50 MORE than extra space storage to be with an honest company, and NOT have the feeling I'm getting ripped off or being taken advantage of. At the rate they were increasing my rent who's to say they wouldn't have done it again. Extra Space Storage is a TERRIBLE choice for a storage unit. If you don't care getting reeled in by a great rate only to have your rent increased after just two months by $80! That's a 40% increase!, then this place is for you. You've been warned. read more

Safe, reliable location. Staff was always helpful and friendly. Highly recommend thislocationn.

Chris was amazing with helping me get a storage unit for the first time. He talked me though the whole process and documents and made sure I was aware of everything I was signing. Very excellent service. read more

Great facility and outstanding customer service. For our first unit, I had used the website, which was really easy and quick. For the upgrade, I went in and Joel was extremely helpful , showing me a few space to see what worked best. Considering the trying circumstances that brought me in, I appreciated the extra support that I received. read more

Chris, (the on-site manager?) was SO awesome! He held my reservation for a 5x10 unit, and was so kind when showing us how everything needed to be done! AMAZING customer service, would definitely recommend it to any and all friends of ours :) read more

Great location with friendly, helpful staff. Chris was very nice and accommodating to our needs. We put our stuff in storage because of unforeseen change of plans (military life... woo) and it was reassuring to have such caring people there to help us. read more

Signing up online was easy and before I was off the website, Chris was calling to check in with me about my storage space needs. Meeting him was a pleasure. He made the whole process seemless. The sotrahe space was clean and obiously well kept. The only reason I'm giving it 4 instead of 5 stars is that I rented a 10 x 20 thinking it was one space when really it's two individual spaces. Would have preferred one as it makes it easier to store some of my longer pieces of furniture. read more

Friendly and efficient service. The grounds and unites are kept extremely clean. The rates are a bit high but that is to be expected in Oro Valley, they are certainly cheaper than the competitor up the road. read more

Clean, newish facility in a great location & staff is very pleasant. However, within months, our already high rent was increased while significantly lower teaser rates were still being offered to new tenants (a $75/month difference for our sized unit)! Bottom line, we moved to Storage Direct using their moving truck and are saving over $100/month!! read more

If you want excellent service ask for Michelle. She's very helpful and cares about her customers.

I have been renting a large storage here for a few years now. I decided it was time to part with unnecessary things and move into a smaller unit. Chris was very helpful. I decided on the smallest unit. He looked at what I had left and said what I would need. He was spot on. I was concerned that I would have to pay for a full month on the large unit until I was moved out. Chris only charged me for the exact days I used each units. In today's world you can expect to be charged a full month. What a relief, Chris made it easy. read more

I stored all my household things in an Extra Space storage place in New Mexico before moving to Tucson, so when I needed one here it was my first choice. They're clean, easily accessible, well-lit, and very secure. And, equally important, the price is always competitive. I'm a big fan! read more