Moved from Tucson in 2018 and rented two storage units at Ina Freedom Self Storage. Keep our…read morebelongings there for over five years. Space was adequate and the service excellent. Whenever an issue came up it was dealt with immediately. The facility is easy to access and I felt that our stuff was secure. Twice we lost our lock key and both times staff took care of cutting the locks off. That was embarrassing. When it came time to leave the staff made the process simple whereas finding a new storage facility in a new state was fraught with issues. Special Note: staff member Kyle was always outstanding and a pleasure to work with. He never failed to help us out. In summary, we were happy with our association with Ina Freedom Self Storage.

I called on the phone and the guy I spoke to was awesome, I should've asked for his name but he…read morehelped me get a locker and helped with all the forms and made the process really easy for me. The facility is super easy to access and the spaces are clean and make me feel safe about where I'm putting my belongings. I totally recommend the place to anyone looking to store their stuff

Everything from start to finish with our clean-out move was excellent! I called for information,…read morereceived a price estimate and was scheduled the very next day. The moving crew was very professional and careful. They even moved other furniture we were keeping into different rooms for us. I highly recommend them!

Swift and Gentle Moving handled our move from Tucson to Scottsdale. Everyone involved in our move…read morewas very pleasant to work with. The packing was careful and everything arrived without any damage and we had a lot of art and fragile items. They also helped us unpack. I have experienced 14 moves over my career. This move was as stress free as it gets. We can highly recommend Swift and Gentle Moving and Storage.

Rigo is Very helpful and friendly. Professional and great communication. I know I will be very…read morehappy with this company

I rented one of the smaller units in this facility to help with overflow at home from Nov. 2021 to…read moreMay 2023. We live in house with serious storage needs and required just a little help until we could build shelves and a shed. The staff was courteous, polite, professional, and helpful. They gave me thorough tour of all the available options. There were no surprises: they explained that the units were externally facing and not self-enclosed, so they advised expecting some desert dust to get in periodically. We were fine -- I covered everything with tarps, garbage bags, or just left it uncovered for things we could brush off. I've seen the other review about infestations but found no invasive desert species in my unit. My stuff was dusty but fine. I was impressed by the security as well. As we prepared to clear out our unit, I forgot to replace the lock on the door. I was called promptly after the evening security check to confirm the status. Since I had emptied the unit that day and was paid up, the agent quickly and efficiently canceled the theft report, closed up my contract, and ceased my automatic billing to avoid mischarging. Basically, it was straightforward and professional. They were straight with me about what to expect and I feel like I got my money's worth. If we're ever in a jam like that again for space, I would rent from them again.

This team has been fantastic. Seamless rental and set up. They were patient with me as I was…read morebooking/moving the RV locally, but I was out of state. Definitely recommend!

Awesome facility! clean & safe. RV wash and air included at the gate so your rig is ready to go…read morebefore you leave the gate. Great value!

Let me start by saying Telisa is absolutely incredible. If every storage facility had someone like…read moreher running it, they would all be five-star operations. She is professional, kind, responsive, and always willing to go the extra mile. Even the facility smells amazing thanks to her attention to detail--seriously, when have you ever walked into a storage place and thought, "Wow, that smells good?" I had an issue with one of the units due to an act of God, and Telisa helped me resolve it immediately with no runaround. She always followed through, always cared, and always tried to help, even when her hands were tied. Now to Extra Space corporate: you have some serious explaining to do. I originally signed up online for a $150 per month special that was advertised as a yearly rate. Just a few months in, I received a notice that my rate was increasing. That "12-month rate" was nothing more than a bait and switch. Thankfully, Telisa advocated on my behalf and got it honored--because that is just who she is. But after that first year, the price hikes became nonstop. It felt like every few months I had to call to fight another increase. Telisa did what she could, but corporate's hands-off, profit-over-people approach made it clear that loyal customers were not your priority. Truthfully, I would not have stayed as long as I did if it were not for Telisa. She deserves a raise, recognition, and a better company supporting her. If you are reading this as a potential customer, go see Telisa. If you are reading this at corporate, be better. You are lucky to have her. Thank you again, Telisa. You are the heart of that place!

This was the third time storing At this facility. All very…read moregood experiences . Thanks for all of your help and usage of your facility !

Location: centrally and conveniently located on speedway. Open hours more than other storage…read more place. Facility: Clean and secure isles. Strict gate entry protocols. Unit: clean with pull switch light Service: friendly and helpful staff got me into a unit the next day!

By far the worst storage place I've ever had ! I've had for 3 months , maybe been there 3 times in…read morethat whole time and today I was locked out of my unit and told I had to leave the property because I had my dog with me and all of a sudden it's in my lease that my baby chihuahua who is a very very obedient, well trained service animal that you can't even tell he's with me ever cuz he's so quiet and well behaved and so small . So in order to get into my storage i had to leave my dog in the car or have someone leave work to come get him for an hour which also means he would be away from me and not able to do his job, leaving me at risk medically. Mind you I signed my lease while I had both my dogs with me not just the one and they had treats in the office for the dogs and gave me a bag when I asked for so I could pick up the poop cuz I left my bags in my truck. So how does a lease I signed then all of a sudden change without my knowledge, forcing them to be so rude with me and my surface animal to the point where they locked me out of my paid storage till I follow rules in my lease.... Unbelievable! Than tell me I can not be there longer than 2 hours and once the hour and a half mark passes(90minutes) - the employee was then at my storage door telling me to start packing up that I needed to get out of there. It was time to go and then would come back every 10 minutes to make sure I was ready to leave at the exact two hour mark - 120minutes to unload a huge house I just moved out of - impossible! How to keep my U-Haul another day pay the extra money cause I was not allowed to be there longer than two hours. And two wrap everything up with a cherry on top. My unit completely flooded when it rained today to the point where everything in my storage that was on the floor was soaked ruined or has to be washed, cleaned or thrown away cuz there was so much rain very quickly ! They had to have known that it was going to flood like that ! It was not their first day of that location that had ever rained. They have been there for years. Knowing that exact unit had to flood like that frequently and still sold to me .