Working with Doel has been a pleasure. He truly gets it and works extremely hard for his customers.read more

trying to get in contact with anyone who actually knows anything is impossible ! locks were cut…read morewith a cut wheel grinder ! they dont have cameras in that area !

I called on Extra Space Storage initially to store Some of…read moremy things for a short while in order to make room for some family members. To my dismay, this short time ran into about a year and needed to add more items to my unit until it ran over to second unit. I tell you, Richard, at the 301 site was the most accommodating and so very friendly. I feel I made a new friend in Richard. The units was very clean and I didn't have any issues while storing my (and other family members) things there. I would choose them again if needed.

Richard was extremely helpful and attentive. I was with Extra Space got over 12 months and the…read morefacility was secure, clean, and the environment control units were just that.

The service here is amazing!!! Mike the manager is super nice and cares about the customers. Had a…read morefew issues because it was my first rental and Mike helped instantly. I highly recommend this location. It's super clean and taken care of. Again shoutout to Mike!!

$36,000.00 of outboard engine parts were stolen from my boat. We were told by the on-duty staff…read moremember that they have had a rash of thefts. We also found out they do not have cameras in the RV and boat parking area. Even after they have had thefts before they did not add any cameras in the RV and boat storage area. I asked Extra Space to do the right thing and cover my loses but they stated, "That isn't going to happen". We have moved our boat to a new storage facility that does have cameras in the outdoor storage areas. We have already called the number you provided and were told the same thing, you are not going to do anything about the break in or our losses.

I believe customer service has gotten a bad rap lately--but my experience at SmartStop Self Storage…read morecompletely changed that. After downsizing from a four-bedroom house to a one-bedroom apartment (after losing my partner of 16 years), I found myself needing a small storage unit for the things I simply didn't have room for. I love my new apartment, but even with great closets, I needed a bit more space for peace of mind. Searching online was overwhelming with too many options, so I decided to stop by SmartStop--and I'm so glad I did. That's where I met Sandy, who was exactly what I needed. She took the time to listen to my story, made thoughtful recommendations, and even walked me to see the unit in person. Sandy made the entire process seamless. Within a short time, I had rented the perfect unit to store my belongings. I now view the monthly cost as an investment in peace of mind. My home feels calm and uncluttered, and I still have access to everything I need--whether it's my craft bins, holiday decorations, or even my golf clubs--all safe in a clean, climate-controlled space. Thank you, Sandy, for your kindness, patience, and professionalism. You truly helped me find a home away from home for my things.

Ivey was extremely friendly and helpful when signing me up for a storage unit. Will be recommending…read moreto friends and family in the future.

I'm trying (oh, how I'm trying!) to get organized. I finally decided it was time to take it up a…read morenotch and get a small storage bin. I love that this facility, on Providence, right next to Carrabba's in Brandon, had a 5x10 option. You can do the whole rental process online, choosing your own unit and electronically signing the forms. For $19.99, you can even buy the lock. It will be waiting in your unit for you. They'll text you a gate and/or elevator code. It's pretty painless. But somehow I messed up and rented an outside unit when I wanted an inside unit. Danya in the office took care of me lickety split. She made all the adjustments and got me into an inside unit right then and there and showed me the ropes of getting upstairs. She was sooo helpful and accomodating. I'm not sure how long I'll need storage, but I'm so glad I chose this clean and convenient location. I'm also impressed with security measures. I wish it were a bit cooler in the top floor but that's a small request. Thank you, Danya! You're a star!

I've used storage places in the past but none have even come close to the 5 star service I've…read morereceived from Todd. From the beginning, He is so professional and helpful and always on top of things. The world needs more Todds!!

Beware, I was quoted a price of $32 per month from their corporate office. I asked if this was a…read morepromotional offer and they said absolutely not this is your rate. 3 months later it goes up and every few months it goes up more. The people that run this location are great and very helpful but the corporate office will continue to raise their rates once you fill the unit. I am now up to $62 per month and have been there less than a year. Just paid my $62 and that what it said I owed and they took $82 from my account, I was not passed the date they add a $20 late fee.

So far so good. Better prices at this one then local surrounding ones. Customer service is good…read more Was able to do everything online and then they processed and had everything ready when we got there.

Late review. I helped my mom move her stuff into a unit here last year and we had a great…read moreexperience. The manager, Nina D., was beyond awesome! It's so common to encounter people who don't really care about their tenants at storage places, but Nina is the exact opposite of that, she cares soooo much. Nina made sure my mom got the best rate possible, that her unit was super clean, gave us water because we were dying out there and basically treated us like family! You can tell she is a true professional and takes her job very seriously, that facility is literally like her baby. I 100% recommend this place!

Nina was super nice and helpful! I really appreciate her being understanding. Whenever I need to…read morestore my belongings, I will DEFINITELY come back. Thank you!