Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

Clean, clean, clean. Well kept grounds, I had a 6 year occupation and hands down I didn't…read moreexperience any issues. Surprisingly no rat drippings when cleaning our my unit. Thank you

I have been occupying a unit for over 2 years and I must say Cheryl is the absolute best. She has…read morealways been very attentive to any concern's I've ever had and has been a great support during my rental. I really appreciate how without me even asking, she noticed the increasing rate on the size unit I had and how long I have been renting from the facility and personally gave me a call to see if she can assist in getting me a better rate. And she absolutely executed that.Talk about going above and beyond. It has been a pleasure renting from this facility and I am appreciative of her service. I would 100% absolutely recommend this location.

Having to relocate during the Thanksgiving Holiday was a trying time to say the least. However,…read moreAshley Ruiz at Extra Space Storage eased the pressure the day after Thanksgivings, on Black Friday with the best customer service, patience, and compassion. Ashley, took her time showing which space would be the best fit. She showed client control options. Which keeps the airflow cool or warm. Ashley's patience was unmatched. She guided the process with knowledgeable instructions and information for an easy move in and move out. If you are in the Sacramento Natomas area make sure to take advantage of their services.

My husband and I had our best storage rental experience yet with Kelvin at Extra Space Storage. He…read morewas so friendly, helpful with our questions and as easy to work with as it gets. We look forward to continue to work with him and Extra Space Storage Rental moving forward. Thanks so much again, Kelvin, for all your help! It is very much appreciated, especially in this day and age!

Public storage, rips people off. I opened a new contract through an on line special after closing…read moreout a previous one to save myself some money. The first contract went from less than 100$ a month to over 200$ in less than two years. Under the new contract I currently have it started at 105$ + 15$ for insurance, and just received notice that it will increase to 166$ in less than 4 months. Absolute rip off. I'd like someone from this company to explain why they feel it is ok to raise rates s drastically on someone that has never been late, missed a payment, or been any sort of problem. Is this how they treat all of their good customers? Petra is a great person but this is ridiculous. Absolutely zero stars for this place. .

Petra is ALWAYS so accommodating and she was able to help me keep my current storage size but at a…read morelower rate

The customer service that I received from the gentleman who runs with facility is subpar. I threw…read moreaway a box in the garbage. He then notified me to pick up my box or I will be fined. I picked up my box and I said it was ridiculous. He then proceeded to tell me "if I don't like it to move out". This is not how you treat customers.

The manager Nick was amazing and very helpful.. Made sure we got the best deal for what we needed..read more

Been to many storage units but the SmartStop 2min away, next door on 660 Garden Highway, Sac, CA,…read morethis location we have never left for about 6yrs+ ago as we moved closer to DT Sac for my federal position and 'Jennifer' truly knows how to run and supervise this business as a future owner. Truly helped us out with keeping my long term customer business at this location very professional and respectfully caring and considerate. I been working customer service for almost 20yrs and 'Jennifer' is one of the top 5 best customer servicing professional and knows exactly every fine print and truly happy for her service to us and the business as it shows and I am ever appreciative for her exceptional service. I also was helped by 'Heather' recently as 'Jennifer' welcomed us in keeping our upgraded unit 10x25 much longer (all indoor, 2nd floor, opens both ends) and they upgraded their air condition units recently and always keep these units clean as possible and maintained for the price. Truly good people and great location and indoor, maintained storage environment and services are the best in Sacramento/South Natomas. Thank you Jennifer & Heather ~ Dimitrios A.

This facility is the absolute worst storage I have ever used. Yes, the young women who are in the…read moreoffice are fabulous, but the reality of the facility is just awful. We have had our belongings there for about five years or so. When we moved in, everything was spotless. The price was reasonable and it wasn't too far from our house. Within about two years, things started going downhill. First, we noticed how many homeless people were using their storage to sleep in during the day. An odor of human feces and urine started to permeate the indoor facility. Then the rats moved in. I hadn't been to my storage for awhile because I was caring for my elderly parents, so was super wrapped up with their care. When I finally went inside my unit, I found rat feces and urine on ALL of my belongings and called to complain. Nothing was happening by talking to the office staff, so I went up the chain to the district manager, who just fed me a lot of lip service. About this time, my parents got really sick and I had no time or desire to be dealing with finding a new storage facility. My parents both passed away last year, and I finally mustered up the courage to face the reality earlier this year. I had found a spotless facility elsewhere at ONE-THIRD the price and I am currently in the process of moving. It is a HORRIBLE experience. My husband and I have to wear a respirator, gloves and goggles to avoid contamination. I have to pack up a load, take it to my house where I'm using three kiddy pools to wash, rinse and bleach each box, item, etc. Then repack it into my truck and unload it in my new storage. I have rental insurance through my homeowners policy, so I'm trying to decide if I should file a claim. I do know that I want to sue the facility for their complete lack of management of many problems that were never addressed, no matter how much I complained. All I can say...GO ELSEWHERE.

This is a newly constructed four-story facility that opened in late November with a convenient…read morelocation on 3rd St. between X and Broadway, near downtown and easy freeway access. The manager, Robert, was extremely helpful and spent half an hour with me answering questions and checking the storage unit and gate access to make certain everything was in working order. The facility is pristine and very modern, with a large reception area and motion-activated lights in the corridors and inside the units. Almost all of the units are internal, with none of the dust that is common at storage facilities with direct drive-up access. Robert said there are 1,200 units and I was among the first 10 renters. Initial prices are very competitive, especially for the downtown area. My rent is 15-20% less than I had been paying for a unit the same size at an older facility in an outlying area. The initial rate is guaranteed for the first six months. For now, access is quick and convenient, with no waiting for parking, elevators or carts. It will be interesting to see if that is still the case after it reaches full occupancy.

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY.

Highly recommend ! I would give 6 stars if I could. Miguel is wonderful and ensures the RV is…read moreready to roll out. He also can help with some Minor maintenance and repairs. He is receptive and accommodating to schedule changes . The folks working there are great!

We've stored a couple of RV's here. They are very flexible and communicative. If you are looking to…read morestore an RV, boat, etc.....this is the place!