The new manager Jonathan was amazing over the phone and in person! He was ethical, honest, polite,…read morewell-spoken, friendly, polite and professional with me! A very pleasant experience all around.

DO NOT RENT UHAUL THROUGH THEM. I rented a uhaul for a 2pm pickup time and arrived at 1:50pm. The…read moredoors were closed until 2:40 so it was a inconvenience to me since I'm in the middle of the move and had to return the truck at a specific time. Next problem is when I got into the truck the trucks gas meter was nearly on E! I finished moving furniture and returned the truck 1hr earlier than the return time. The worker was out front and when I parked I asked him do you want me to drive it in or will you do it? He said "I got you brother" and he drove it in and I drove away to continue my move. Guess what? "They lost the key" for three days. I was called by uhaul themselves asking where the key was! I'm like what? The worker drove the truck in himself, check the cameras. It was confirmed that he did. I did not receive my final bill until the 4th day which was another inconvenience because they took $100 as a deposit. It was all unprofessional, absolutely an inconvenience and I only got half my money back. The manager was great and that's why I'm giving 1 star but past that terrible experience. Use uhaul elsewhere.

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

We went to check out some storage places in the area and we'll, it was just so easy here, we didn't…read morelook any further. We stopped by and asked for info and ended up putting a reservation on a spot that day. We came back the following day to finish locking it in. The process was so easy and hassle free. The keypad is easy to work to get in, the area is clean and well lit, and having 24/7 access makes my life easier. I didn't take the time to price shop because for the size we got, it seemed reasonable to me. No need to look any further.

This is a brand new facility. Everything is clean and well maintained. Jordan & Ashley work the…read morefront desk. They were both very helpful & friendly.

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

I started my storage in December of 2024 and ended this 2026 I wanna say thank you to Nora who been…read moreI very big up to me being at public storage if I every come back definitely will be here

PUBLIC STORAGE IS NOT ADA COMPLIANT!!!!! DO NOT LET YOUR DISABLED FAMILY MEMBERS GET INVOLVED WITH…read moreTHEM!!!!!!! I contacted Public Storage at Howe Avenue a few days ago regarding my mother's account. She is stage 4, in hospice, bedbound, in a wheelchair, and on oxygen. She wanted my brother and me to be on her account due to the fact that she is actively dying and wanted us to have access to everything having to do with the account and our belongings. I called Public Storage and asked for disability accommodations in accordance with the ADA, and they told me that my brother and I could come down to the office to have the information switched. We went down there, and they decided to rescind their agreement, stating that my bedbound, dying mother had to get out of bed in the 90+ degree heat to come down to present her driver's license in person to get our names on the property that she has been paying for for over 5 years. So we decided to try to access the unit while we were there. Our keys did not work. We came back with every single key in our house, and none of our keys worked. We went back into the office again to ask if the lock had been cut, and we were told NO. So we decided to come back today, Friday May 22nd, and bring our mom down to get the account swapped, since they said they couldn't cut the lock for us until we were on the account. Then found out, while there, that they do not cut locks for us. They can either submit a request that can take up to 30 days, hire a locksmith, or let their bill default, and we will pay a late fee. So, we hired a locksmith today, which cost us $85. When the locksmith opened the unit, there was our old lock, drilled out, lying on the floor inside our unit. It had been cut off and relocked, and we were lied to TWICE by office staff that the lock had not been cut and that we were crazy. The office, of course, closed two hours early today at 4pm, when they were supposed to be open until 6 pm today, so I also had to go and purchase a lock from elsewhere to secure my unit and my belongings. This is beyond bad business and against the ADA. I have already filed a report with the BBB.

I showed up just before closing time and Kristen at the front desk still took the time to help me…read moreeven though they were getting ready to close. She was very patient and showed me the different storage unit sizes available without making me feel rushed. That's what I call going above and beyond with great customer service. Thank you, Kristen, for your professionalism and kindness. Because of her help, I highly recommend this place if you're looking for storage.

I had a very informative and interesting conversation with Ashley. She answered all my questions…read more Addressed my concerns. Showed me the unit before making a decision. Im glad I came here to store my wife's things.

Highly recommend ! I would give 6 stars if I could. Miguel is wonderful and ensures the RV is…read moreready to roll out. He also can help with some Minor maintenance and repairs. He is receptive and accommodating to schedule changes . The folks working there are great!

We've stored a couple of RV's here. They are very flexible and communicative. If you are looking to…read morestore an RV, boat, etc.....this is the place!