I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

I had to down size from two units to one and on top of that I was late on both I went down to…read moresquare up this deal I had gotten both units on a promotion so what I thought was going to be a huge hassle Scott made this deal a breeze thank you much greatly appreciated.

Rented a small unit. Very clean, well maintained and secure. The gentleman on site was very…read morefriendly and helpful and willing to accommodate us.

The new manager was extremely helpful. He was extremely courteous. His assistant was very niceread more

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

We went to check out some storage places in the area and we'll, it was just so easy here, we didn't…read morelook any further. We stopped by and asked for info and ended up putting a reservation on a spot that day. We came back the following day to finish locking it in. The process was so easy and hassle free. The keypad is easy to work to get in, the area is clean and well lit, and having 24/7 access makes my life easier. I didn't take the time to price shop because for the size we got, it seemed reasonable to me. No need to look any further.

I rented a unit there. I went away for 4 months on a VA disabled veteran. They had to fix the door…read more I had to give that manager my code. I came back and they stole anything of value out of my 10x40 ft storage unit. Now they're dodging me not taking responsibility and acting like they ain't know nothing about it. Meanwhile, when I went and looked on the desk they had one of my pieces of jewelry. I asked the manager about it. She said oh he found it and thought someone would claim it. You think that he would write it down the day, etc. Consumers beware. They only keep videos for 14 days. So anybody that knows about the system and knows it. The person won't be around at their storage. They rob us mine get ready. There's going to be a news consumer. Beware about it. And the insurance is written so that it's almost impossible to get insurance client. I'm not the only one I thought this place was spot on 4 0 I attempted to contact the manager upper management. They treated me like I was a vagrant. Very disheartening welcome to the new America business, right?

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

Cody, Was great and very knowledgeable. Answered all my questions with the upmost…read more Professionalism. Made me feel Very comfortable renting from this location.. Thank you Cody Ron Curd

PUBLIC STORAGE IS NOT ADA COMPLIANT!!!!! DO NOT LET YOUR DISABLED FAMILY MEMBERS GET INVOLVED WITH…read moreTHEM!!!!!!! I contacted Public Storage at Howe Avenue a few days ago regarding my mother's account. She is stage 4, in hospice, bedbound, in a wheelchair, and on oxygen. She wanted my brother and me to be on her account due to the fact that she is actively dying and wanted us to have access to everything having to do with the account and our belongings. I called Public Storage and asked for disability accommodations in accordance with the ADA, and they told me that my brother and I could come down to the office to have the information switched. We went down there, and they decided to rescind their agreement, stating that my bedbound, dying mother had to get out of bed in the 90+ degree heat to come down to present her driver's license in person to get our names on the property that she has been paying for for over 5 years. So we decided to try to access the unit while we were there. Our keys did not work. We came back with every single key in our house, and none of our keys worked. We went back into the office again to ask if the lock had been cut, and we were told NO. So we decided to come back today, Friday May 22nd, and bring our mom down to get the account swapped, since they said they couldn't cut the lock for us until we were on the account. Then found out, while there, that they do not cut locks for us. They can either submit a request that can take up to 30 days, hire a locksmith, or let their bill default, and we will pay a late fee. So, we hired a locksmith today, which cost us $85. When the locksmith opened the unit, there was our old lock, drilled out, lying on the floor inside our unit. It had been cut off and relocked, and we were lied to TWICE by office staff that the lock had not been cut and that we were crazy. The office, of course, closed two hours early today at 4pm, when they were supposed to be open until 6 pm today, so I also had to go and purchase a lock from elsewhere to secure my unit and my belongings. This is beyond bad business and against the ADA. I have already filed a report with the BBB.

I showed up just before closing time and Kristen at the front desk still took the time to help me…read moreeven though they were getting ready to close. She was very patient and showed me the different storage unit sizes available without making me feel rushed. That's what I call going above and beyond with great customer service. Thank you, Kristen, for your professionalism and kindness. Because of her help, I highly recommend this place if you're looking for storage.

I had a very informative and interesting conversation with Ashley. She answered all my questions…read more Addressed my concerns. Showed me the unit before making a decision. Im glad I came here to store my wife's things.

Highly recommend ! I would give 6 stars if I could. Miguel is wonderful and ensures the RV is…read moreready to roll out. He also can help with some Minor maintenance and repairs. He is receptive and accommodating to schedule changes . The folks working there are great!

We've stored a couple of RV's here. They are very flexible and communicative. If you are looking to…read morestore an RV, boat, etc.....this is the place!

Had a great experience here at Westbrook. I looked at 3 different places in the area and found this…read moreplace to be the most clean, organized, and friction free in terms of onboarding. My wife was really stressed about putting our stuff into storage quickly and they made it a fast, easy, and dare I say peaceful process. It's new and locally owned and operated. Not one of those chain places that don't care about you.

Avoid this place if you value your belongings. The facility is infested with rats, and despite…read moreclaims that their insurance covers up to $2,000 in damages, they only reimburse a maximum of $500 for rodent-related damage--even if you've purchased their premium insurance. The information they provide is misleading and unreliable. This is in climate control storage. All my babies furnitures /appliances, sofas, two carpets totally damaged. Everything smells bad and poop every where. It cost me more than $2000 to $3000 of damage.