I had to come and leave a good review for American River Storage because Scott and Lawrence gave me…read morethe best customer service. They are so friendly and welcoming, truly a pleasure to do business with. They also take excellent care of the grounds and the units. It's the cleanest and most well maintained storage facility I've seen. They have reasonable prices and they thoroughly explain the different unit options. I highly recommend American River Self Storage.

I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

DO NOT RENT UHAUL THROUGH THEM. I rented a uhaul for a 2pm pickup time and arrived at 1:50pm. The…read moredoors were closed until 2:40 so it was a inconvenience to me since I'm in the middle of the move and had to return the truck at a specific time. Next problem is when I got into the truck the trucks gas meter was nearly on E! I finished moving furniture and returned the truck 1hr earlier than the return time. The worker was out front and when I parked I asked him do you want me to drive it in or will you do it? He said "I got you brother" and he drove it in and I drove away to continue my move. Guess what? "They lost the key" for three days. I was called by uhaul themselves asking where the key was! I'm like what? The worker drove the truck in himself, check the cameras. It was confirmed that he did. I did not receive my final bill until the 4th day which was another inconvenience because they took $100 as a deposit. It was all unprofessional, absolutely an inconvenience and I only got half my money back. The manager was great and that's why I'm giving 1 star but past that terrible experience. Use uhaul elsewhere.

Do not rent a storage here or any Devon storage. The management is grossly unprofessional,…read moredishonest, with absolutely no integrity. They lied to me multiple times. The upper management told me that I was upset because I was "not getting my way". From the head honcho in Oakland. Go figure. Crooks all the way. My unit was robbed and ransacked. The manager at the time conveniently disappeared. STAY AWAY.

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

We went to check out some storage places in the area and we'll, it was just so easy here, we didn't…read morelook any further. We stopped by and asked for info and ended up putting a reservation on a spot that day. We came back the following day to finish locking it in. The process was so easy and hassle free. The keypad is easy to work to get in, the area is clean and well lit, and having 24/7 access makes my life easier. I didn't take the time to price shop because for the size we got, it seemed reasonable to me. No need to look any further.

This is a brand new facility. Everything is clean and well maintained. Jordan & Ashley work the…read morefront desk. They were both very helpful & friendly.

They were very responsive to my email request. They had units available. I just found a closer…read moreplace.

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

Have been a customer here for about three years and I have had nothing but positive experiences…read more The staff is incredibly friendly and helpful and the facility was always well maintained. I have now emptied my unit as we are moving out of state and they helped make that process easy and smooth too.

I started my storage in December of 2024 and ended this 2026 I wanna say thank you to Nora who been…read moreI very big up to me being at public storage if I every come back definitely will be here

PUBLIC STORAGE IS NOT ADA COMPLIANT!!!!! DO NOT LET YOUR DISABLED FAMILY MEMBERS GET INVOLVED WITH…read moreTHEM!!!!!!! I contacted Public Storage at Howe Avenue a few days ago regarding my mother's account. She is stage 4, in hospice, bedbound, in a wheelchair, and on oxygen. She wanted my brother and me to be on her account due to the fact that she is actively dying and wanted us to have access to everything having to do with the account and our belongings. I called Public Storage and asked for disability accommodations in accordance with the ADA, and they told me that my brother and I could come down to the office to have the information switched. We went down there, and they decided to rescind their agreement, stating that my bedbound, dying mother had to get out of bed in the 90+ degree heat to come down to present her driver's license in person to get our names on the property that she has been paying for for over 5 years. So we decided to try to access the unit while we were there. Our keys did not work. We came back with every single key in our house, and none of our keys worked. We went back into the office again to ask if the lock had been cut, and we were told NO. So we decided to come back today, Friday May 22nd, and bring our mom down to get the account swapped, since they said they couldn't cut the lock for us until we were on the account. Then found out, while there, that they do not cut locks for us. They can either submit a request that can take up to 30 days, hire a locksmith, or let their bill default, and we will pay a late fee. So, we hired a locksmith today, which cost us $85. When the locksmith opened the unit, there was our old lock, drilled out, lying on the floor inside our unit. It had been cut off and relocked, and we were lied to TWICE by office staff that the lock had not been cut and that we were crazy. The office, of course, closed two hours early today at 4pm, when they were supposed to be open until 6 pm today, so I also had to go and purchase a lock from elsewhere to secure my unit and my belongings. This is beyond bad business and against the ADA. I have already filed a report with the BBB.

I showed up just before closing time and Kristen at the front desk still took the time to help me…read moreeven though they were getting ready to close. She was very patient and showed me the different storage unit sizes available without making me feel rushed. That's what I call going above and beyond with great customer service. Thank you, Kristen, for your professionalism and kindness. Because of her help, I highly recommend this place if you're looking for storage.

I worked with Kevin and he was such a huge help. He was able to get me the unit that would work…read morebest for what I needed. Answered all of my questions and made sure I understood everything. I am very happy with my experience. Conveniently located, clean units, and wonderful staff.....And the price is totally affordable.

We started parking here over a year ago. Miguel takes great care of us and makes sure our batteries…read moreare charged when we come to pick it up for our trips.

Highly recommend ! I would give 6 stars if I could. Miguel is wonderful and ensures the RV is…read moreready to roll out. He also can help with some Minor maintenance and repairs. He is receptive and accommodating to schedule changes . The folks working there are great!

Good pricing. Rented two units and they were very easy to…read moredeal with. I recommend them.

Avoid this place if you value your belongings. The facility is infested with rats, and despite…read moreclaims that their insurance covers up to $2,000 in damages, they only reimburse a maximum of $500 for rodent-related damage--even if you've purchased their premium insurance. The information they provide is misleading and unreliable. This is in climate control storage. All my babies furnitures /appliances, sofas, two carpets totally damaged. Everything smells bad and poop every where. It cost me more than $2000 to $3000 of damage.