This place is a rip off. Your rent goes up a few times a year $100 or more. The manager is a very rude man. Best too stay away.

When this storage company was run by old management and previous owner there were no issues. Since it has switched to Extra Space there has been multiple issues. First, the elevators; either one or the other has been broken. One elevator has been broken now for almost a month. The inside of the elevators are dirty and smear marks seem to never disappear off the walls. The floors of the storage unit never seemed to be swept. My wife and I move things in and out of our storage and dust and particles are always flying around. Those same dust and particles seem to always be there, some for weeks. With previous ownership, the floors were always cleaned and often we would see the employees sweeping and taking out the trash. With prior management and owner, the AC was always on. The inside was nice and cool and you hardly broke a sweat when moving things in an out of your storage, now it's like a sauna in there and makes it uncomfortable to even more a little. Since Extra Space has taken over, the AC has been non-existent. The last thing is the gate time. The new hours were an upgrade from previous management, 6am-10pm, but the only issue is that offer the elevators are turned off before 10 or the gate doesn't open. I was there at 930 trying to get to my unit and my code did not work. My wife and I have a small business and need to get to our inventory, but when the hours listed don't match, this causes us to lose money. This was never an issue with previous management. read more

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10'x8'units are falsely advertised. Actual size is a full foot shorter (10x7'). I asked for another available unit when I discovered this, but they all measure 7' (one full foot shorter than advertised). When I brought this up to the manager the end of last year they said they would correct it. The unit descriptions still remain unchanged, prices are the same. Buyer beware. The other comments here are accurate. The place was immaculate when it was owned by Oakland Rd. Self storage. Now that Extra Space has taken over, the office is always locked during advertised business hours, the rear elevator is consistently "broken" and auto repair is being done on site. Management is never around. Expect to be gouged on prices after your prepayment, so prepay if you are staying longer. read more

Extra Space Storage - Falsely advertised as a 10'x8' unit. Unit measures a few inches shy of 10' (fine) and a full foot shorter, 7' to the door (not OK). - Self Storage Near Me - San Jose, California

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It's the end of a long work day and nearly closing time on a Saturday when I was nicely greeted and welcomed with a smile from Store Mgr. Carissa. She was incredibly patient, giving full attention in listening to my circumstances and storage needs. She made helpful and considerate suggestions, took me out into the property to show me a unit, then kindly walked me through the amenities and guidelines right through the subsequent signing of all paperwork in completing the service agreement. It was exactly how every service experience should be ...Courteous, Valued, Informative and Supportive...or more simply put PERFECT!! Thank you Carissa! read more

These guys are ripping people off. Their rate increases are insane, raising fees $200 over a year. $330 for a 10x12.5 ‍ not a chance! Another customer lost! read more

The man who runs this location was incredibly kind. I went to this location with questions and he was able to answer all of them.

look for another storage. this place is bad. both elevators are constantly out of service, i had to go up and down five times a three-story building carrying things, and when i tried to contact the office no one would answer. also not to mention the pricing ..... also, management says no overnight parking on site, but there are always two-three cars on site read more

New management and great staff. I have been with the prior company for two years. Looking forward to more happy times with ExtraSpace Storage. read more

This location is poorly run. Top notch service as claimed to be provided and or strived for has NEVER been the case since Extra Space taken over facility. On site Manager is rude, unprofessional and has ZERO tact; doesn't return calls and has a personal camera set up in living quarters alerting that customers are on site who are then avoided. Manager claims they are busy tending to units or cleaning but are no where to be seen. The office lights are always off and doors are always locked during business hours. Not inviting for future business opportunities and or customers. Had numerous instances of disrespectful attitude and conversations with manager and spoke to an 'Area Manager' who promised to address on-site issues. Sadly-- Nothing has changed but an increase in price of rental unit. Coincidence?? I Would advise a different location to anyone seeking a storage unit. I understand people have bad days -- but I NEVER had one issue with previous company-- nor any current Extra Space employee. I stressed this to Area Manager to be clear I wasn't intentionally singling out on site manager and even complimented Dixon Landing site manager for her professionalism in one encounter -- because the level of basic service and answering of questions I had was genuine and normal. Not full of the unprofessional ghetto attitude I've been forced to deal with. Go elsewhere-- I'm not dissatisfied with Extra Space as a whole-- there's one common denominator at this location and it is the Manager. read more