When I started my unit over 10 years ago my fee for unit was around 50.00 this is why I chose to be…read morehere after 10 yrs of payment they refused to comp a late fee I was in the hospital and had not kept up on my banking . Well I went online to make a payment and I was only given option for full amount or full amount and next payment I asked if I could pay the fees next month and was told no my payments are now up to 217.00 from that initial 50.00 all my things are affected by insects. I'm at a loss for all the increases and lack of compassion for long time senior renters. I'm disabled and can not move these things on my own or I would have go to a newer nicer facility if you want a clean bug free unit. To store your items. Well late fee paid , total 245.00 now I can not adjust or remove auto pay. Online the I bot says you can but there is no online access to do this . I give up I guess I have to call office tomorrow. What a pain!

I've had a unit less than a year. When I signed up, I specifically asked how often the rates go up…read moreand the 2 women in the office said "..rarely if ever, they've never gone up as long as we can remember..." I wanted to be sure because I'm elderly, on a fixed income and it's very hard for me to move everything myself. Well, I just got notice that I have a SECOND rate increase in LESS THAN A YEAR! Talk about bait and switch! Also, the unit is barely climate controlled with huge roaches are everywhere, and there is no lighting inside the unit. At the rate I'm supposed to pay now, I would have been better off at Public Storage because they have REAL climate control, NO roaches and plenty of lighting, and it was closer to my house. These people are scammers.

I've had my 10 x 10 unit at Public Storage since October 24 and it has been clear sailing since…read more Clean lighted space, 24/7 accessible, and about 15 minutes from home. I compliment Osman the site manager for responsiveness. A very fine example of rapid and polite public service in the current age. This old man is especially grateful for his untangling what was an online 'knot' on the PS website that frustrated me - in just minutes.

My reservation was online, but I had a problem with the app. So I showed up with a truckload my…read moreFlorida DL, and a debt card. . . Mike hooked me up with a sweet 5x10 under $100 / mo. Mike and Bee Ridge public storage 10/10. . The App, 0/10 because if Clearwater Mike didn't show up, u was going down the road.

Guy working at the office was extremely rude and sarcastic. When I asked if I could get insurance…read moreto protect from upcoming rain and possible flooding. He's like "nope not gonna sell you insurance, thats why we offer it only when you move in" Ok no need to be an a hole about it and trying to make me feel dumb for not taking it when I moved in. I then asked what the chances are of this building getting flooded, and if they have any precautionary measures to prevent flooding. And he literally started laughing in my face and said I'm not gonna give you an answer. Literally laughing... As if this is funny that all my stuff is at risk in their facility. Terrible customer service. Terrible worker. Will never come here again. Can't wait to get my stuff out of here.

Helping my friend move from one unit to another, she had an old vacuum cleaner and 24x24 box with…read moreother small empty boxes inside it to throw away. There was a dumpster in the lot that did not have any signs on it other than the dumpster company logo. I looked inside and it appeared to be a trash receptacle because there was some old furniture and other trash inside it. So we threw the vacuum and boxes inside. Just then, after we had already thrown everything in, the manager comes out of her manager's apartment and with a very nasty demeanor tells us that we can't throw our trash out there. I said I'm sorry we didn't know it wasn't a trash dumpster because there's no sign. However, that's all we have, it was only an old vacuum and some small boxes. We don't have any more garbage. She told us we need to figure out how to get our stuff out of this 6-foot tall dumpster! We are two 50-something year old ladies, one with bad knees and myself with only one good arm (I have surgery on it in 2 weeks) and we had my special needs little boy with us who was throwing a fit because he was hot and tired. This woman could've easily just given us a gentle reprimand or warning, or even asked us to pay a few bucks for the extra 10-15 lbs we added to the dumpster. But no, she was extremely nasty to us right from the get go, as if we were some teenage thugs committing a crime! We ended up having to drive all the way back to my house, get two ladders, drive back to the storage complex, and climb into a rusty dumpster to get a measly box and a vacuum out of it! We could've easily been injured doing so and Extra Space would've had a HUGE liability lawsuit on their hands. I can't speak for my friend who has a unit there right now, but I have had units in this place before and I will never give them my business again! I will also be telling everybody I know about how horribly we were treated and they should take their business elsewhere too.

Clean, bright, secure with lots of options Fabulous…read moreservice! The manager, Yi, was so thorough (and Patient) that I signed up right away!

Super easy sign up process! Super clean office &…read morefacilities! Super Super impressed with Jerry!!! We got there at 5:59pm and they close at 6pm and he never once complained. Great customer service! Jerry's extremely knowledge, helpful and kind.

PLEASE BE CAREFUL OF THIS FACILITY. They are very unethical and will…read more try to keep billing you after check out. The attendant is a idiot and can't manage a shoe box, never on site, probably stoned somewhere Go elsewhere if possible. They treated us like a criminal instead of good customer relations.

What a rare spotless jewel here in Sarasota! We truly know storage, how to analyze-find quality…read morestorage for we had storage outside Boston 4 years, fifteen years ago and South of Minneapolis in Burnsville, Mn for 18 years/ just moved all 6000 cu ft to St Michael north of Minneapolis end May. Joe's family has owned this property for 22 years. Family owned storage facilities are the VERY best especially if professionally impeccably run like Sawyer. I rented from Public storage until this year in Minnesota - - they raised my rent 50 % in May to $1500 a month for 2 thirty foot deep temp controlled units after being a loyal customer for 18 years!!! 4 years ago the top middle and local management throughout Public Storage that had worked for years, suddenly ALL quit in 2-3 months, and then rental rates sky rocketed each year. This is happening nationally with all giant corporate storage companies! I now will ONLY use top quality local regional family owned storage companies. This facility originally was an ice skating rink then a post office. They retrofitted it into a spotless, perfectly lit, very very well air conditioned/ fully temperature controlled medium sized facility. The front door slim door mounted security key pad is very easy to use. We have been coming to Sarasota visiting in-laws for 35 years and never knew this building and street existed. It is very nicely tucked away hidden off two quiet small roads. Security outside and inside are excellent and someone is in the office/ facility daily 9-5, saturdays 9-12. I feel 100 % secure here coming solo ( over age 70). Location is excellent if you live in Osprey, Sarasota, Siesta Key, Downtown Sarasota and worth the drive if you live in Longboat Key. Enjoy!

I rented at this locally owned storage place very recently. Joe, the manager, goes above and…read morebeyond! He helped me the night I moved my stuff in and when I was at the wrong storage facility next door, he guided me, and we laughed about it later! I had a problem with my door code and he fixed it quickly. He is a phone call away! Never had any issues there in the 2 years I used them! I would refer anyone to them. I went there all hours and always felt safe. Great value compared to some other places I called around town too!!

Pricey. Courteous phone service but the cost seems very high. Responsive by phone immediatelyread more

From the owner: We provide the safest and most secure storage facility for your recreational investments. RV's,…read moreBoats and Vehicles. We are focused on providing the very best high end storage option for you.