Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!

Crystal was awesome Made the entire process very easy. I would recommend this storage company to…read moreanyone.

The supervisor Kim I absolutely love her she's gorgeous inside and out she very compassionate and…read moreempathetic to her customers 10/10

Clean facility, friendly manager, easy access all on 1 floor, 2 entrances. Disappointed in the…read moreprice jumps! Was loving this location until I seen the next rent price. My previous ESS facility that I've used for 6yrs would up the price after minimum of 6mo and only $15-$30 a time when available units were low. Frustrating for this one to raise it by $69 after only 3mo when there are currently 8 available units for my size, so for that I give it 3/5 stars. Otherwise, I would've given it 5/5 if it weren't for the huge price jump in such a short time with plenty of available units left. Has me considering leaving the company as a whole after using them for 6yrs across 2 different moves. Makes me wonder what the next price jump is going to look like in another 3mo, definitely bummed out about it bc I loved this location otherwise & always had good experiences at both ESS facilities.

This place be poppin' like George Stepoppon'nopolis!…read more You'll love the green and white color theme and new facility that took over where K-Town's stompyard stood. I'm just so thugged out when I think about all the stuff I can put in their units.

Beware! If you use a credit card, they will charge and hold your account $10.00 PER SWIPE! So if…read moreyou use a $7.50 washing machine, it's $10.00. If you swipe it for a .25 cent per 6 min drying cycle, they take $10.00 out of your account for 24-72 hours!!! And there are no machines in building that you can swipe your card and just get $10.00 in quarters to use in their machines. No signs on ANY machines letting you know this either. So....use cash or stay away.

Super nice woman helped me set up my storage unit and walked me through samples to decide on a…read moresize. The mascot of the place "Moose" is a sweet distraction for anyone waiting. Storage units are hard to come by right now but I got on a waiting list and had a unit within a short time that fit my needs perfectly. I would definitely recommend this business. They have a safe and secure setup and different sized units. To accommodate as well as climate controlled should that be needed.