Easy move in/ move out process. On-site administrative assistant during business hours. Friendly…read morestaff.

From the owner: Committed to friendly service!read more

Some how no ones ever in the frint desk or anywhere around the premises but when u do find some…read moreone is a Horrible customer service horrible employees, dirty unorganized and rude staff. They should just shut this location down.

I have rented a good 20 different times with U-Haul. I have never had as many issues EVER as I had…read morewith the manager of this location. Every single time we show up she has a bad attitude. She continuously tries to correct us even though she's wrong, she talked about us to another customer right in front of us, and she argued about everything. I took a video of her while she was arguing and magically decided to stop. Hm. 100% don't recommend this location ever. Cause for more headaches than willing to deal with, and it's always her! Anyone else who's helped us was kind and caring. Laura is her name.

If I could give zero stars, I would. Our move from the Bay Area to Atlanta with Rapid Van Lines in…read moreJuly 2021 was an absolute nightmare from start to finish, resulting in significant financial loss and emotional distress. It's taken me three years just to shed all that and be able to write this review. If I can save just one person from having to go through they pain that we did, it was well worth my time to write this. The movers were unprofessional and showed up late on both ends of the move. They were unprepared and didn't have enough packing supplies, forcing us to use our own blankets to protect our belongings. The packing process itself was incredibly slow, taking 19 hours to pack our small 890 sq. ft. apartment. They didn't finish until 3:28 AM, and the foreman ended up just picking a random cubic foot value for our belongings because he was tired and didn't want to calculate it properly. We had no other options because we were flying across the country the next day for our move, and I really felt cornered. This is a tactic they likely use with many of their customers, and you can see from the other reviews this isn't an isolated incident. Communication was nonexistent. We were only provided with a basic inventory list that didn't cover all of our items, and the driver informed us that our belongings were in storage in California. We were missing over $11,500 worth of items, including valuable electronics, irreplaceable family heirlooms, and my wife's entire wardrobe. The loss of these items has caused immense emotional distress and financial strain. To make matters worse, the company was unresponsive and unhelpful throughout the entire claims process. They offered us an insulting $156 settlement for our devastating losses, which we refused. It's been over a year, and we still haven't received any compensation for our losses. Thank God we had renter's insurance that covered the loss. Please, please, please make sure you keep your renter's insurance until you're all settled and can confirm that nothing has been lost, damaged, or completely neglected. I strongly advise anyone considering Rapid Van Lines to look elsewhere. Do your research, read reviews, and don't skimp on price because what you'll end up with is a company like this.Their incompetence, lack of professionalism, and blatant disregard for their customers' belongings make them an unreliable and untrustworthy choice for any move. Save yourself the stress, heartache, and potential for significant loss - choose a different moving company.

These fools actually had the nerve to reply to my zero. They…read moreare con artists who deserve to have NO BUSINESS. I cant even imagine how many people have been ripped off by them since I made the mistake of using them. How about mentioning the extra 1200.00 because the truck.. that they filled with other people's stuff couldn't make it down my street.. which at the time I had no choice and had to have another truck move my stuff from the large truck to a smaller truck before they would deliver it. And then charged me. Ive lived here for a year now and have seen full vanline trucks unload neighbors all day long.. and their trucks are even larger. This company talks about their h**** communication... The only thing you can expect from these cons is problems at your cost. Whatever they quote expect it to double. Then.. expect them to blame you. I'm a christian man.. but frankly if I saw one of them a fire on the street.. it would take me longer to put my pants on a grab a hose. TRUTH