My Delivery driver went above and beyond to help with large package I REALLY APPRECIATE HIM!! Sorry…read morecan't remember his name AWESOME

Absolute garbage, Dude parked outside our front door, claimed WRONG ADDRESS even though they were…read moreliterally RIGHT there. We're waiting today to get our package in hopes it isn't fried and or damaged. Called customer service, the Asian lady we spoke to was short, snappy and not listening to us AT ALL. We thought she was going to hang up on us before she would transfer us to a nicer man who seemed much more apologetic but we can't even pick up our own package. Having to WAIT AGAIN When its not even an hour away? How does the Asian lady and this Driver have jobs? This isn't the first time, EVERY SINGLE TIME we get a package from this place they ALWAYS ALWAYS ALWAYS mark our address as "INCORRECT" we look at the box? Its CORRECT I don't get why they hate our address so much.

A Grateful Review for Arch Moving -- Raekwon, Darryl, and Israel -- True Professionals with Heart…read more Moving my elderly mom from her spacious 3-bedroom condo into a cozy 1-bedroom independent living apartment was supposed to be a fairly simple transition--we were only bringing a portion of her belongings. But as moves often go, it turned out to be much more complex than expected. In the midst of sorting and packing, some of the remaining furniture created an unintentional trip hazard. I heard a stumble and rushed into the room just in time to witness something I'll never forget--Israel, one of the young movers, caught my mom midair as she was falling. No exaggeration: that young man saved my mom. A fall like that could have changed everything for her, and I will never forget his quick thinking, strength, and care. The move itself ended up taking 8 hours--double what we anticipated--but the team never once complained. Raekwon, Darryl, and Israel worked with professionalism, grace, and heart from start to finish. Every piece of furniture was carefully wrapped and handled with respect. They worked quickly without rushing, took care with every item, and brought kindness and good humor to what could have been a stressful day. By the end, we weren't just grateful--we were genuinely fond of them. We even snapped a photo together to remember the moment. Thanks to their good work, my mom's next chapter began on the right page. Arch Moving, you have an exceptional team, and we are so, so grateful. --Kitty L.

The worst moving company. The driver tried to get us to give him cash for the move instead paying…read morethrough credit card (super suspicious) and the assistant they hired (recent high school graduate) was extremely rough with our stuff (throwing boxes down and slamming down furniture) and had a really weird bad attitude the whole time. They also damaged an expensive leather chair (tried to force it through a doorway that was too small damaging the chair, floor, and door frame even though the driver said he "measured it" and it would "definitely fit, no problem") and then tried to blame us, and then tried to get us to sign something that released them from blame. When we called management, they also tried to avoid responsibility and then tried to lowball us on replacing the chair. Ultimately, after multiple calls, they sent someone to repair the flooring and patch up chair. A huge hassle to get something repaired that should have never been damaged in the first place. Would avoid hiring this company!

Smooth Moves truly lives up to their name!…read more I couldn't be happier with the service I was provided last weekend. I called to request 2 movers & a truck for my 3 bedroom home + basement appliances & garage items. After discussing specific details with the owner, I booked them for the following Saturday at 9 AM. At 8:30 AM the day of the move, I got a phone call from one of the movers confirming the address and letting me know they were on the way. At 9 AM sharp they pulled up, energy drinks in hand, bright-eyed and bushy-tailed, ready to work! I was lucky to have 3 men arrive for the move, Will, Quentin, and Austin, and I truly appreciate the extra set of hands. They were wonderful, to say the least! They were professional, courteous, friendly, and focused on the job. They communicated well with me and each other to plan how to fill the truck and protect my belongings. I'm nearly unpacked and there is absolutely no damage to anything, furniture or otherwise. They came equipped with thick moving quilts, dollies, and protective shrink wrapping. Also, I had a table that I forgot to unscrew and they had power tools to get it done quickly. Literally had all the right tools and equipment for the job. This moving day was the smoothest I've ever had. The truck was filled quickly and strategically with care, and I never saw them dragging their feet or standing around wasting time. Every step of the way they made sure I was on board with their plans and asked me how I wanted specific items moved or handled. Once we got to the new place, the door was too narrow to fit the furniture, so they carefully took the door off the frame and placed it to the side. There were 2 flights of steps and the movers took their time to navigate the corners and stairways with no scratches or damage to any surfaces or walls. They made sure to check where I wanted certain things to go, and orchestrated the unload smoothly. From start to finish, with bathroom and hydration breaks as needed, the entire move took 6 hours. The pricing is very reasonable and totally worth the end results. I'll definitely be using this company again!

From the owner: Smooth Moves We are a local moving company in the greater…read moresaint louis area, we specialize in relocations. Our mission is to make you feel at home. From the last day saying goodbye to your old home to the first day in your new one. You can rest easy knowing everything will be taken care of. Moving is rough, let us make it smooth for you! We can easily move anything from a single piece couch to a fully furnished home and more. Contact us anytime to get scheduled for your next move today. We offer next day service 7 days a week. Hope to hear from you soon.

I called Kevin after Lowe's came to install a new washer and dryer only to damage my walls, stairs,…read moreappliances and then tell me they couldn't get either into my basement and left them sitting in my living room. Kevin came within the week with one other guy and carefully got them both downstairs into my basement. They protected my walls and appliances. Quick and reasonably priced, I will be using them in a few months for my real move.

I wanted a quote, they asked for more information. before I could even answer they sent me a quote…read morefor almost double anyone else. do not recommend.

If I could have given 10 stars I would. The two young men, Caleb and Bud, were excellent. They…read morescoped out the direction to move the coach out first, check the size, then very carefully took the coach out of the house. They then helped me wrap the coach as I was taking it to Oxford MS with the possibility of rain. Caleb and Bud took extra precautions to make sure we had the tarps wrapped right then loaded the wrapped coach into the pickup. The coach did not fit within the bed, extended onto the tailgate so they used several tie downs to secure the load vertically and horizontally. The coach did not move at all on the drive plus there was no loose trap flapping during the drive. Both young men were very efficient, courteous, and professional. Definitely will hire them again. The owner also worked with us to meet our schedule and budget.

I asked for quotes on Yelp for the cost to move a sofa 2 miles away. I heard back from several…read morecompanies and Modern Moving Company provided the most reasonable quote. Once the date and time was scheduled, 2 young men arrived on time (actually a few minutes early) and were ready to work. Both young men were very friendly and made my experience positive. The sofa was a bit difficult to get out the door initially but they were able to get it done. Payment was easy and I received an electronic receipt. Thank you!!

Sadly, I didn't read this website before choosing this company to be my mover…read morehttps://www.fmcsa.dot.gov/protect-your-move/red-flags. Story time from the beginning, requesting the quote was fast and easy. Eddie called my phone and gave me cool tips to leave stuff in my furniture with drawers so I can utilize that space. He was super nice and answered all my questions. He told me boxes for the TV's I had were free of charge, told me about brokers and how they aren't like that. He then wanted a scope inventory to give me a better quote (original quote was $1300), after I told him how much crap I had he then increased the quote to $2300. Eddie billed me via paypal for the deposit which he said a deposit of $200 was fine. I didn't pay the invoice immediately because I was still considering it, but Eddie called me several times leaving several messages asking me to pay it so I can lock in that rate. I paid the deposit, and he never called or answered my calls ever again after that. The day of pickup. The guys that showed up were awesome, but they were in a rented budget van. English wasn't their first language so it was little hard understanding them, but they were fast, energetic and were really friendly. When they had arrived, they told me I had a lot of stuff, and the sqft of what I'm going to take up on the truck was doubling from the quote. They boxed up my tv's, and wrapped my furniture in moving boxes. When everything was loaded on the truck, the bossman went over the paperwork and inventory with me. He then showed me the price sheet which broken down was, $4000 for the space on the truck, and $1000 for labor and materials (Eddie lied about the materials being free of charge), and extra two flights of stairs fee (that Eddie failed to add to the quote) and asked for tip. I didn't have a delivery address for them, so they said they'd store my stuff and I had to contact them as soon as I knew because it can take anywhere between 1-14 days to deliver. I contacted them a week before my official move in day and they wouldn't speak to me until I paid the extra charges that accumulated from the day of the move. After I paid, I requested that my belongings be delivered my first official moving day (a Wednesday), they told me they would do their best to accommodate me and reassured me that my stuff was getting loaded on a truck on a Monday and that it would take anywhere between 1-4 days. I contacted the new driver and he told me he can get it to me on that Wednesday. That Wednesday. I called the driver and asked approximately what time I should expect him. He told me he didn't have my stuff, that another driver did, and he gave me this other drivers info and hung up on me. I called this other driver and he told me they were loading up my stuff in his truck which was still at the original destination (830+ miles south). I was furious, I called the headquarters, the woman who I had been in contact with (since Eddie dropped off the face of the planet) was clueless as to what was happening. Her boss called me back saying that my stuff was getting loaded today, and it would be the first one dropped off so it would be 2 more days before it would get to me. On Thursday I called the driver to get an estimate time for when he'd show up, he said around noon time, and he'd call me before hand to let me know he was approaching soon. That Friday the driver calls me and tells me he is stuck half way through the destination and can't get to me that Friday, but will arrive at first thing Saturday. That Saturday, he shows up with a generic truck, with a different DOT license and is EXTREMELY RUDE. He had one person with him to help him move all my crap. He told me that more movers are on their way. He also rudely asked me to pay upfront, and I said why, when my stuff got picked up I paid after. He told me when I go to mcdonalds I have to pay first. Yeah well I don't like mcdonalds, and restaurants serve you first, before paying, but after arguing for a few minutes, I gave up and paid. The help that showed up after was nice and friendly, but unprofessional and had no tools to put my furniture together. My furniture came damaged and when I spoke to the driver he said he saw it was already like that. I didn't want to argue anymore with this jerk, but he wasn't there when my stuff got picked up so how can he argue that? Pros: - Awesome accurate inventory Cons: - Cost was $5000+, quote was $1300 - Moving representative lied to me about moving tips, gave me a super inaccurate quote and never returned my calls - They hired unprofessional people and rude drivers - Office is clueless as to what is actually happening to your belongings - Held my stuff hostage until I paid the extra fees - Operates like brokers - Damaged $1300 worth of furniture - Didn't put together all the furniture they took apart - They were late and can't keep up with their own words - Boxes came ripped, crushed and most was in poor condition

Unprofessional, unreliable, untrustworthy…read more Moved from KCMO to SF. While the pickup went smoothly, delivery took weeks despite quickly providing a moving address. Delivery date was given with less than 24 hours notice, boxes were received heavily damaged, missing, and a number of items were delivered that weren't mine. Customer service was useless and frequently didn't respond. Was told to file claim which was then declined. DO NOT MOVE WITH DELTA MOVERS.