I recently did business with West Coast Self Storage and their customer service was fantastic,…read morebeautiful facility as-well. The owners must really care about their image, they had construction going on doing necessary repairs rather than letting things fall apart like you usually see. I spoke with Jocelyn the store manager and she was an absolute delight to work with. I highly recommend them, I will do business here again in the future.

They waited a couple months till all my stuff (mostly heavy) was neatly packed away then they…read moredoubled my monthly cost. Are all these places like this because this was barley affordable for me as it was and now this. I am now afraid to move to another more affordable place and have them do the same thing to me again. Took over 3 weeks to move my stuff in this place to begin with and it wasn't easy by myself.

I have moved ALOT and HiveBoxx is amazing service for being sustainable and not having to moving…read moresupplies for every move is a huge deal. They deliver right to your home and pick up when ready. All the boxes have been cleaned and I used them on two separate moving occasions in the Seattle, WA area! Now I can't wait for them to be available nationwide. Great way to support small business.

HiveBoxx. Just do it. No more buying boxes, taping boxes, disposing/recycling boxes. No more…read moreworrying about boxes collapsing when they are stacked/packed in the moving truck. Boxes delivered to your door with clear communication during the process. Boxes are clean. Boxes are so much easier to pack/move. Boxes are picked up afterwards again with clear communication. Kudos to Keith who dropped off and picked up the boxes.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally…read moreunderquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhops. The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000--an outrageous, predatory scam. When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never complained -- despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the Attorney General office has not yet taken action. This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Moving.

Absolutely fraudulent, sketchy and rude. We rented a U-Haul from these jokers. The amount on the…read morecontract was not what my wife agreed to on the app. Then, they attempted to overcharge us by 40 miles. I wish we'd taken a picture of the odometer when we left because it was not what they claimed the initial mileage was. The 1 star reviews get it right. The reviews describing incredible rudeness get it right. If you still insist on dealing with these con artists, document EVERYTHING. If you don't, you'll get scammed.

After 6+ years of paying a fortune for a 5'x10' unit (now $180/month, increasing to $212 as of…read more6/1/2023) it was time to move out. Arrived 4/25 with a rental vehicle to do so but the elevator was out of order and apparently had been for a few days. To avoid paying the next month's rent, we had to vacate the unit by EOD 4/30. When we called to check the status of the elevator that day, we were told it was still out of order. Our unit is located on the 3rd floor of a notably large building...at least 500-600 units. There is ONE elevator for the entire building and TWO stairwells on the far end of each side. Only one stairwell is accessible from the outside. Needless to say, moving the items out of the unit without an elevator would've required assistance of at least two other able-bodied people, which was not possible. Although we contacted management, sure enough, we were charged for the entire amount as of May 2. A classic example of a business causing their customer to suffer from what is their--and only their--mistake.

No need to hesitate to rent a storage unit from Redmond Mini Storage. I rented my first unit there…read moreover 20 yrs ago. The last several years I have had a few units there. The Senior Manager Victor does an exceptionally good job managing the place. Victor is highly knowledgeable, very professional, kind, genuine and informative. I'm sure I've asked the same questions more than once and Victor is quick to respond with the answer either in person, by phone or by email. Provides the info with all the details/options/variations. I did rent a unit at another storage facility less than a mile away from Redmond Mini Storage that was not a great experience. Also paid much more for a unit with many price hikes at the other more "corporate" place for a very small unit. Could rarely get any answer but "no" or "I don't know" there when I reached out. Victor & Redmond Mini Storage is the exact opposite of the other place. Has very fair prices, move in discounts, clean, secure, and well lit. If you need storage don't hesitate to check out Redmond Mini Storage.

I have been a customer for over 3 years. They recently changed their online systems and are no…read morelonger able to do automatic deductions. They then add a $10 fee even though the checkbox that says use this credit card for all future charge is checked. Deposited the calls to rectify this behavior has continued. I see this as a money making game at the expense of the customer satisfaction. I've started looking around and have realized that I am not the only person being impacted. Other storage facilities are cheaper and have the capability to do auto deductions and quite honestly have waaayyy better customer interaction.

I had my storage for almost two years and it was great. Nice and clean, secure and very friendly…read morestaff. I would recommend this storage to anyone.

I've stored my belongings here for awhile and has been kept save and protected from all weather…read more the process was easy getting in and out when needed. Chris was amazing with customer service and guided me with information I needed to make moving pleasant. would recommend speaking with him if you ever need a storage unit and is knowledgeable with questions that would pertain to it.

Spoke with Liz and made a reservation for future storage. She was pleasant and accommodating. Will…read morepost again after completing my contract.

Excellent storage facility! Brand new, very clean, well lit and plenty of security cameras. Easy…read moreaccess!