I recently did business with West Coast Self Storage and their customer service was fantastic,…read morebeautiful facility as-well. The owners must really care about their image, they had construction going on doing necessary repairs rather than letting things fall apart like you usually see. I spoke with Jocelyn the store manager and she was an absolute delight to work with. I highly recommend them, I will do business here again in the future.

They waited a couple months till all my stuff (mostly heavy) was neatly packed away then they…read moredoubled my monthly cost. Are all these places like this because this was barley affordable for me as it was and now this. I am now afraid to move to another more affordable place and have them do the same thing to me again. Took over 3 weeks to move my stuff in this place to begin with and it wasn't easy by myself.

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.

*Changed my review from 1 star to 4 stars, as Jeff from Administration reached out to me…read moreimmediately to resolve this situation. Jeff was very friendly, and willing to listen to my concerns. It is nice to know that the poor attitude of one employee at the Tacoma location does not reflect on the rest of the Daffodil Storage company* We initially signed up at this location. Everything seemed fine. Then, we made a late payment. We called the 1-800 number to make the payment, and we were told that the late fee would be $20+. We were extremely surprised as the late fee that was listed on the agreement we signed, was nearly half that! We go in to the Tacoma location. We ask Sherry why a late fee is being assigned to our account that is nearly DOUBLE what was stated on our agreement. First, she makes up some story that we were on a "promotional agreement, and that the charge is not due to a late fee increasing, but due to the fact that our promotional agreement has now expired, and we are on the regular pricing now." We explained to her that we never had a promotional agreement, and that the 1-800 representative was telling us that there was a $20+ LATE FEE. So, then she proceeds to tell us that that our late fee was always $20+, and that we are lying about the late fee being lower before. So we decide to call her bluff, and asked for her to bring our agreement to the front desk. So she brings only 1 page of our contract to the front desk (the one that states what our late fee is supposed to be). We point out to her that the agreement states that our late fee is supposed to be MUCH lower than $20+. She then looked very confused. Started clicking around on the computer. Then she said that we have a "very old agreement" (at that time we had the storage unit about 6 months) and their fees have since changed. She says that our original late fee was a flat rate, whereas, now the late fee has changed to 25% of our monthly rental amount. We told her that it seems odd that she wouldn't be aware of such a recent change until the moment we called her bluff with our agreement. She explains that it is because our agreement is "very old" (6 months to be exact). She says they made an attempt to inform us of the recent fee increase by sending us a letter. I told her we Never received a letter. She then clicks around on her computer again and states that "the letter was returned because you didn't give us your complete address on the rental agreement." So we decide to call her bluff again, and asked to see the full rental agreement. She then shows us, and our address is correct. She then gets even more of an attitude (she had an extremely rude tone this whole encounter). She says that even IF our address is correct, they are not required to notify us of late fee changes. She said it's only a courtesy. I told her at the very least, they could have called us. Because otherwise, it's very poor customer service. After MUCH debate, we had her credit us the difference for the late fees. Seems odd to me that her story changed THREE different times before she finally admitted she was wrong. Well, today (several months later), I drive up to Daffodil. I drive up to the gate. There is someone in front of me entering the gate. They go through the gate (stopping immediately in front of the entrance). This holds the gate open. Since the gate is being held open, I figured it must be a customer driving in, that isn't aware there is someone behind them. So I honked to let them know I'm behind them, and they still don't move. The gate is still opened, so I decided to drive around them. I attempt to drive around them, and all of a sudden Sherry jumps out of the vehicle, screaming, waving her hands in front of my windshield, screaming "STOP! STOP!" I roll down my window, realize it's an employee trying to stop me front getting in. She says "you're beefing at me when you didn't even enter your f*cking code!!!". All I did was honk once because I thought a customer was blocking the gate. And she shouldn't be speaking to customers that way. I responded accordingly and told her to watch her f*cking tone." I told her, the gate was opened so I thought I could drive through. She's screams at me to enter my code (despite the gate being opened still). I enter my code and she finally moves out of the way. I don't know what entering my code solved, considering the gate was already opened, lol. Little does she know, I entered the code incorrectly. She then proceeds to call my husband on the phone to tell on me. Luckily, I had already spoken to my husband, and he knew the whole story. Sherry stated "I had a verbal altercation with your wife. She was very verbally abusive and needs to enter her code every time she comes onto the property." My husband stated, "you verbally attacked her first, and we will be writing a letter to corporate about all of your past behavior." She then proceeded to deny her behavior completely.

Be prepared for consistent rate hikes, my experience has been every 10 months or so. Factor in the…read morevalue of what you are storing and decide if it is really worth it. I've been a long-term, low maintenance customer. Don't think they really care if they lose the business.

NOT SECURE! Security cameras do not work, half of the lighting in the RV/boat storage area doesn't…read morework, they have a long history of break-ins and theft, and they do not tell you any of this when you talk to them about renting. They promise secure storage with cameras. Not true. Thousands of dollars of our property was stolen, our camper was damaged, and they knew all along this could happen but did nothing to protect our property.

The staff is really cool and the place is always clean and secure. And they are a little cheaper…read morethan most places

Very bad 1st experience. Better options available. DM (Bo) didn't have the courtesy to call me…read morepersonally to refuse my business but rather have his store rep tell me. Ended up at a better location that wanted my business. Go see Secure it self storage

I moved and needed a storage unit for a few months to help filter all the stuff into the house…read more Daffodil is only a few blocks from my house so it seemed like the best option and I'm really happy with the whole experience. Signing up was super easy and entirely online, rates were reasonable (I think...I've never had a storage unit before). Access is entirely through an app on your phone. For a while my app was buggy and I had trouble getting into the unit, but then I discovered it was my phone's VPN, so once I learned to deactivate that access was no longer an issue. The place is clean, heated and well lit. There are always plenty of carts and every time I've had to talk with staff they were very friendly and helpful.

The most helpful storage unit in Tacoma. I have to have a lot of things shipped for work, and they…read moreare great and always make sure it gets done.

This place has been nothing but great. Friendly staff. Helped us with a move up here from Los…read moreAngeles. Highly recommend them.

I'm upgrading this to a 3-star review because the company did respond to a voice mail that I left…read morefor them, and (although it took a couple of weeks, which in fairness the woman I spoke to about the issue told me would be the case) for now at least the blue light is off and thus no longer flashing into my window. ** I really wish Extra Space Storage would stop flashing its blinking blue security light DIRECTLY into my window (it looks like the light from a police vehicle, only about 10 times more obnoxious). Not only does it prevent me from getting sleep thanks to the "laser light show" on my closet doors (which basically function as a movie screen in this situation), it also suggests they've had trouble with break-ins. Thus, the next time I need to store my belongings I'll be looking elsewhere, despite living in such close proximity to this place. Even if I'm wrong about the crime and you just really want thieves to stay away -- please be more considerate of the residences in your vicinity, Extra Space Storage, and find a different way to deter the bad guys. Would you want flashing lights blinking on and off in your home all night long, interfering with YOUR sleep?

Hey, i've got to tell you,Leslie is absolutely the best storage facility manager I've ever had the…read morepleasure to work with. Not only is she incredibly efficient at her job, she is just super,SUPER cool!! And if she can, she will do what ever she can to get things done! Never met a storage facility manager, or even an employee so cool.I'm afraid if she goes, well then...SO DO. LOL!!

Miranda gave me outstanding customer service over the phone and answered all my questions. Great…read moremood and made the process silky smooth.

This place is fabulous! The units are spotlessly clean and easy to access. The employees are nice…read moreand helpful. I highly recommend this place!