Rude staff. Spoke to us like we were white trash for asking questions about moving out of a unit with a little furniture still left inside. Refused to help us with getting manager approval. Absolutely toxic. We don't even live in the state anymore and can't escape them. Do not get locked in with them like we did. Cannot wait to be done with them. read more

Been using this storage unit for about 3 years now and haven't came across any problems and whenever I do have questions, Susan at the front desk is always a lot of help. read more

Was in dire need of a large 10x20 unit capable of storing a 3 bedroom house full of furniture with less than 48 hours notice as close to my house as possible. Searched for units near me, found extra space, reserved their last unit online in under 5 minutes & drove to the property to quickly meet the team, sign my paperwork & view my unit! Amazing service, great experience & very thankful for everyone at the 78th street property! read more

Don't use this Extra Space Storage location. Your unit will get broken into. No security, they'll say the have "cameras with great night vision" that won't stop people from breaking into your unit & taking your belongings. This is your warning. Look elsewhere with better security. read more

Monthly payment just increased by $52. Not good at all. Considering moving stuff out way too expensive.

Although the guy that runs this place (Kenny) tried his best to maintain the $170 a month rate (that I recall being told I would have for a year), but he couldn't because management said that "current market rate" suggests that they should raise my monthly rate to over $220! Just a simple Google search found me 4 different storage units of the same size for way less than I was paying in the first place ($107 -185). Again, Kenny is ALWAYS awesome and kind person, and at NO WAY is responsible for this rating. I guess I will be spending time I don't have to rent a new storage, but I guess at least I will be paying LESS. read more

Extra Space Storage - Self Storage Near Me - Vancouver, Washington

Susan was a huge help in getting our unit rented to us promptly and painlessly. From the time I called in until the time we were moving in was just over one hour. She was thorough in vetting all locations for one that best suited our needs and was clear and concise on all points. Hands down the easiest rental experience I've had to date. read more

Kenny and Jeffery were the BEST! As soon as we got in, they had such a pleasant atmosphere! We came in with it reservation, Kenneth showed us the storage before anything then walked us through the whole process! Quick and easy. Thank you for the quick, easy, awesome vibes! read more

I've had a unit here for two years now and it's always a positive experience when I stop by. Great customer service over the phone as well.

Penny was great and helping me select a space that was perfect for my needs and was more than helpful going through the move in process

Great price, up until you're ready to pay, then they tack on a "required" insurance charge. Super deceptive and unethical. read more

I am so impressed with the professional service I received at Extra Space Storage. The office staff were so helpful and accommodating. Even when I had a problem with the unit I rented they were understanding and happily took care of my wishes. I am impressed with service I received! read more

Penny was a great help today :) She assisted my father and I with adding me to his storage account....She was super friendly and efficient!! Thanks so much, Penny, for such stellar customer service :) read more

I was happy with the quick and kind help from a representative over the phone who helped me with the unit rental. I tried several times to rent the unit online with the "rapid rental" option which was a joke. It took me at least six times of going through the whole thing, refilling in my info, just to get a message that it couldn't be completed. Then I finally got through to the payment part and there was no option for the promo that was running so it wanted to charge the full months rent. There was also no option to not buy a lock. I already own one so I didn't want to purchase. It does say they are returnable...but doesn't that defeat the whole purpose of no contact rental? read more

While I didn't end up needing the storage unit due to a shift in schedule, my initial call was on a Saturday with Kim and she was wonderful. Even though I only needed a few weeks, I still qualified for their 'first month free' special and as a new customer, Kim waived the admin fee, so I would have been able to store my home between moves for free, wonderful news in the middle of a stressful and hectic move. That they answered the phone on a Saturday and got me hooked up with a storage unit and all needed items for the following Monday was impressive. That I could get a hold of someone on the weekend was a plus for me. After the initial setup call, I got a follow up call from Andrew who explained the facility to me, what to expect and made sure I had everything I needed. A great customer service experience and a great resource from what I experienced. They will be my first call for future storage needs. read more

Kenneth is the best! He's always so helpful, friendly and quick to handle any concerns! He is a big part of why we stay at this location.

Kenny helped us today and was super helpful and nice. It was a great experience and definitely would recommend for any storage needs!

Kenny was very pleasant and helpful. I would recommend this facility.

When I first signed up at this storage unit they assured me that they don't raise the storage rent much and if they do it's usually $5 to $10 dollars. I have had my stuff at there storage facility for two years and they have changed my monthly rate 5 times and increase the rent more than 50%. Don't fall into their trap of a low price the first 3 months then jack up the price by 40% and now 50%. read more

Please look elsewhere. Raised the rent twice within a year. Management doesn't return phone calls, doesn't take responsibility for their mistakes, and isn't available when needed. The 877 number will try to pass you off to the individual storage facility, and the individual storage facility will pass you off to the 877 number. NO ACCOUNTABILITY whatsoever. And on top of that: MICE/RATS!! Left crap all over our boxes, chewed through a couch and some blankets. Of course the manager on duty said they had no rat issues and was completely unresponsive when it came to insurance claim (even though you are required to pay for insurance). Extra Space doesn't handle the insurance - even though they charge you for it - they just pass you off to another third party. ZERO ACCOUNTABILITY. Please. Look. Elsewhere. read more

First Jeffrey has been very helpful and accommodating as we have had multiple units at once and have needed to coordinate various combination of available sizes. As we have consolidated and downsized Jeffrey has assisted us throughout the process AND now Julie has further extended this site's incredible service. Highly recommended! read more

awesome service from Julie and Jeffrey - spotless grounds - oh - did i mention awesome service? attentive, personal, caring, helpful read more

This started off to be a great experience but got progressively worse as time went on. First off, they raised the price of my storage unit TWICE in a SIX MONTH period for a total of nearly $60 over what I originally agreed to. About 8 weeks ago, they repaired the asphalt near the unit and blew a bunch of the black dust into the storage area. When I told them about this and offered to show them how bad it was, they just said "Sorry" and made no effort to assist me in the cleanup. There are better places to store in the area. Stay away from this one! read more

bad customer service. i know they are closed on sundays, but no way to contact anyone in case they dont do their job! paid if full a week ago, they put a red lock on our unit, & failed to take it off once paid! eere moving, & traveled a long way to find were locked out of our unit for no reason!!!! take your storage needs to somewhere else. read more

This place functions just fine as a storage place. HOWEVER, they have continually raised my rent, and now it's 80% HIGHER from my original cost!. I did the math, that is an accurate percentage....I have gotten notice after notice of increasing rent, and am now paying an outrageous price for this unit. That isn't overhead (say a small increase at beginning of year for example), that's just greed, and poor company policy in my humble opinion. Another small item of note, is if something doesn't work right on Sunday, you are out of luck, as no one is available to even talk with on the phone. Unfortunately I've tolerated the price increases far too long. It's sad because I'm a long term renter, and now I have to go through the hassle of moving my stuff again because I'm paying almost double what I should be at this point. This company has great move-in specials etc...but they will hike your costs up frequently. Save your wallet some grief and take your business elsewhere. I gave it 2 stars because the staff at least has always been very friendly with me, which I believe is worth noting. Otherwise it would have been 1, but friendliness doesn't excuse poor company policy. read more

The storage was clean & usable, however I was promised a gift card that to this day has not been received. I may be old fashioned but a persons word should be there bond. I would not recommend this business to anyone. read more