It was a pleasure to work with Laura the on site supervisor of the facility…read more She will take the extra step to make sure you are happy with your space! She help makes your experience a smooth one!

I'm so pissed! this place has raised my rent 3 times so I decided to move my stuff. I have a truck…read morerented and mover's scheduled. Show up and Pub Storage has changed my lock with NO WRITTEN NOTICE!!! I have never been late on a single payment and my stuff has been here for 2 year. Now I have to schedule a move out. The property manager is impossible to reach. Every attempt to call the property manager results in an endless loop of automated system that never gets you to a person. This is not the first time I've had a problem with this rental and the customer service is always a nightmare. Stay away!

Beware !!! Roof leak caused severe mold damage to my belongings. Mover would not move most of it…read morebecause the mold was so bad. Facility says they are not responsible and renters insurance doesn't cover mold. Mold is so bad, my upholstered furniture and many of my belongings, many sentimental, will have to go to the dump. Go to a newer, better maintained facility with roofs that don't leak so you don't experience the nightmare I've had (and heartache).

The special was for 4 months at a said price then after 4 months it would go up to a said price and…read moreso on. We moved our things in on the 29th of the month with a pro rated price for that month, one would believe you would pay a pro rate for 2 days then your 4 months would began...We must be very stupid people to think that way, because Simply Storage considered 2 days a month.........MAKE SURE if you use this storage you start on the 1st of the month so you DON"T GET RIPPED OFF FOR A MONTH!!!!!!!!

Well I've been looking for a place to store my race trailer for a few weeks now and I ran across…read morethis little place not a mile from my house. The sign out front said "VACANCY", so I quite literally thought it was a sign from above. Well I called on Monday afternoon and didn't get anyone, so I left a message. They called me back the following day and the owner/operator Wayne told me a spot would be 55.00 per month. I told him that was a bit high, and went about my day. Well after getting busy for the week and neglecting my duties of looking for a spot I called him back and offered 50.00 per month and I'd pay him in cash for the next 3 months. He declined and told me his price was set. I called the next day and told him I'd take a spot for a month. He told me he wouldn't be at the business that day and to come by tomorrow after lunch. I found it strange that he didn't keep actual business hours but still answered the phone during the work day. Needless to say, I called him at 2pm the following day and he lit into me about not showing up earlier in the day. We'd never set a time and he wasn't specific about when to come by so I apologized but he told me to do business with someone else and he didn't want to do business with me. Basically, these guys are a mom and pop storage place run by a jackleg, cranky, old, quazi senile man who doesn't like to stay at his office nor does he like to provide any level of customer service. Best of luck to them because I found storage from another place for half their price a mile down the road and the owners are super nice. Stay away from this place.

I had a complete opposite situation than the 2010 review. I called Little River's number as listed…read moreand got through to the owner, Mike (not Wayne, so perhaps it's a new owner?). He and I chatted about what I needed (a space for an RV). He quoted a price and actually lowered it when he realized we desired a longer term (not just a month or two). He wasn't sure of what spaces were available so he told me to email him as a reminder. The next day I had my answer and they even measured the spot to make sure our RV would fit. Overall I am pleased so far!

Stephyn is an excellent manager, very professional and personable. He goes out of his way to…read moreaccommodate his clients; it is obvious he appreciates his customers. Stephyn has does a great job keeping the facility in beautiful shape. It is super-clean and safeguarded. Nice, clean bathrooms. Very well-lit hallways. The rental rates are very competitive, including options to prepay. The building is very easy to get in and out of--it is just off a lighted intersection on Route 92 so it is a safe travel experience, no dodging in and out of traffic, etc. We appreciate the stress-free access.

perfect location, clean facility and Stephen was great!read more

Absolutely horrible! I rented a unit and when I got there on my 'move-in' day, my gate code didn't…read morework. Tried it multiple times, but the gate keypad was telling me the number wasn't registered. I tried the kiosk in the office, but the kiosk wasn't working at all. The 'call' button on it was unresponsive. I tried calling the number from the mobile app, but it immediately told me "No routes found" and hung up, like it was an invalid number. Left and went home, got online and looked up another number for them. Called it, and when prompted, I selected the option to "Talk to property manager". It again, immediately went "No routes found" and hung up. I then tried the chat feature on their website. When I told it my gate code wasn't working, the oh-so-helpful script they have running tried telling me how to find the gate code. I already know what the gate code is, and it just isn't working. It's pretty obvious that, despite me PAYING for the storage unit, they never actually activated the gate code in their system. I selected the option in the chat to talk to an agent, this is at 4:30pm Eastern on a Saturday mind you, and their chat responded that Agents are only available from 5am - 6pm Pacific. 4:30pm Eastern = 1:30pm Pacific. Edit: I finally got a hold of an agent on Monday, and he was absolutely terrible! I explained what happened to him, and how I tried the phone number and the chat support, and they weren't working, and he basically called me a liar and said that, since I didn't contact them the day it happened, they wouldn't refund me. Absolutely inexcusable customer service! I will adjust my review slightly, because one of my complaints was noticed by a Public Storage district manager who reached out to me to apologize and offer a full refund. I do appreciate her making the effort to make things right, but they do need to have some serious re-training of their customer service. If you get in a chat with "Jimmy" Jiro G., you may as well just end the chat and retry and hope you get a better rep next time.

Signed up for a storage unit in January - in April I got a notice of a 90% increase!!! A moderate…read moreincrease over an extended time I could find reasonable, but almost doubling 3 months into an agreement is both excessive and deceptive. Tried reaching out to customer service to see if that could be rectified, and received a runaround, and just canned responses about it being a monthly price agreement subject to increase with 30 day notice. I call BS - this was not an adjustment based on market conditions. It is obviously a planned business practice following the old pattern of Bait & Switch, and a reliance on complacent clients to simply accept the change without argument.

Having just downsized by about 75-80% of my entire life's belongings and moving from Illinois to…read morethe North Atlanta area, I needed to start off with my belongings in an area that was close to where I was staying as well as an area that I felt safe being at no matter the time of day or night. When I say I made NUMEROUS calls to a variety of local storage locations, I truly mean it. My friend recommended tthat they had seen the new Boardwalk storage facility recently open and suggested I give them a try. I truly loved the way The Boardwalk Storage facility operates because you have one person, and only one person, that you work with at each location. As for me, I was very blessed to be able to work with Iesha Who has been in the storage industry for over 10 years. As I was making my initial rental over the Thanksgiving holiday, I have to give big-time kudos to Iesha Who was able to guide me even though her presence was not physically there. Of course, my moving truck arrived the day after Thanksgiving, but everything went off without a hitch and I have to give all the credit to Iesha. Great experience.

From the owner: Boardwalk Storage - Killians wants to help meet your boat and RV storage needs. Visit us in Canton,…read moreGA, and see what parking options we have for you! We offer Enclosed parking, Covered parking and open parking, with drive-through spots available!

Silo in Holly Springs is under new management effective 5/1. My billing rate changed without notice…read moreand I can't get through to the location or the new management company. Not a great start for the new management company.

Rudy was amazing! He was super helpful and friendly. He showed us the 10x10 unit with no issues…read more The price wasn't bad either. Overall 10/10 would recommend