I'm so pissed! this place has raised my rent 3 times so I decided to move my stuff. I have a truck…read morerented and mover's scheduled. Show up and Pub Storage has changed my lock with NO WRITTEN NOTICE!!! I have never been late on a single payment and my stuff has been here for 2 year. Now I have to schedule a move out. The property manager is impossible to reach. Every attempt to call the property manager results in an endless loop of automated system that never gets you to a person. This is not the first time I've had a problem with this rental and the customer service is always a nightmare. Stay away!

They will quote you one price and a couple months later they raised my rate by over $120...with no…read morenotice-they just billed my credit card! When we were moving in, the lady across from our unit was moving out and warned me of the unethical billing practices of this location. I thought since we were paying triple what she was that we already had the high side of their pricing. Boy was I wrong. Just a couple MONTHS IN THEY RAISE ME OVER $120/MONTH. Do not get held hostage by this insane place.

The self car wash didn't register that I had wash credits after I swiped my credit card. So I had…read moreto pay cash. Then I see on my bill that they charged me $20.00. I'd be wary of using their credit card swiper.

this place took my money for a ultimate way or what the highest was. That was 16$ dollars so I went…read moreback around and and scanned the qr code and downloaded the app for the free 10 dollars. tried that and it Still didn't work. I recommend not to go here. this place is a scam(atleast the car wash part) haven't checked out the storage.

We selected this location based on price while online. It's clean and well maintained, and the…read moreonsite assistant was able to help my partner find our unit and learn how to use the app and access panels, and the price is very competitive. This is a kiosk location, so if you haven't used storage facilities before at all, make sure to arrive when there's an attendant on duty. But if you're seasoned in renting storage units, this place is pretty awesome. We're glad to be here!

Absolutely horrible! I rented a unit and when I got there on my 'move-in' day, my gate code didn't…read morework. Tried it multiple times, but the gate keypad was telling me the number wasn't registered. I tried the kiosk in the office, but the kiosk wasn't working at all. The 'call' button on it was unresponsive. I tried calling the number from the mobile app, but it immediately told me "No routes found" and hung up, like it was an invalid number. Left and went home, got online and looked up another number for them. Called it, and when prompted, I selected the option to "Talk to property manager". It again, immediately went "No routes found" and hung up. I then tried the chat feature on their website. When I told it my gate code wasn't working, the oh-so-helpful script they have running tried telling me how to find the gate code. I already know what the gate code is, and it just isn't working. It's pretty obvious that, despite me PAYING for the storage unit, they never actually activated the gate code in their system. I selected the option in the chat to talk to an agent, this is at 4:30pm Eastern on a Saturday mind you, and their chat responded that Agents are only available from 5am - 6pm Pacific. 4:30pm Eastern = 1:30pm Pacific. Edit: I finally got a hold of an agent on Monday, and he was absolutely terrible! I explained what happened to him, and how I tried the phone number and the chat support, and they weren't working, and he basically called me a liar and said that, since I didn't contact them the day it happened, they wouldn't refund me. Absolutely inexcusable customer service! I will adjust my review slightly, because one of my complaints was noticed by a Public Storage district manager who reached out to me to apologize and offer a full refund. I do appreciate her making the effort to make things right, but they do need to have some serious re-training of their customer service. If you get in a chat with "Jimmy" Jiro G., you may as well just end the chat and retry and hope you get a better rep next time.

I am disappointed to see that this U-haul has a 1 1/2 star review…read more I reserved 2 U-Haul Boxes to transport containers from state to state. I had the pleasure of speaking with Stefan on many occasions. I had so many questions and he was very patient, knowledgeable, respectful and kind. I can't say enough about how wonderful he was to deal with. Stefan made this tedious task a good experience. I definitely recommend this U-Haul Store! Thank you Stefan!!!! And a shout out to Byron, Holly, and Javier who were just as nice. Great team!!!

As someone who was renting a trailer for the first time, I am shocked at the lack of knowledge and…read moresafety from the staff to assist in booking up the hitch & trailer. not only was the hitch secured by hand, but it was not secured and could have fallen off with the trailer attached. I was just shocked that this was the attention put into their equipment and renters who were then responsible for it.

My expireance at public storage on Emma ln in Woodstock ga has been great .the units are and…read moregrounds are well kept .Carla is always willing tobe help full and and is knowledgable regarding public storage.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

Kelly and Tiffany are really great. So helpful and understanding. The units are always clean and…read morethe team, "The Dynamic twosome" are the best. They care about the customers and it shows. As we moved out they were so helpful in suggestions and made the move that much easier. Thanks for the great support. We highly recommend this storage facility. Dennis & Cindy unit 2013 .

I would not store here, cold customer service, high prices, trash on lot, and hard to get your…read moreaccount information. Said they give $50 for referral had to ask 3 times and still didn't get it. I do not recommend this place

I want to give a 5/5 score for customer service. I worked with Monica, she was so pleasant and…read morehelpful. I knocked on the door and it happened to be her lunch break. I offered to leave and come back and she insisted that I come in. She was very informative and appreciate all of her help. I gave a 4 star review because I have only moved my items in this week. I will update once I move my items once I see how the move out process goes and price increases.

I recommend to avoid this place. Storage places gradually increase your rate as you go. But, this…read morelocation is the worst I've ever dealt with. You'll go from $100, to $200 after 3 months. Then, go from $200 to $275 after next three months. That's a 175% increase in only 6 months. I have space at another space shop self-storage (on Buford Hwy) and they were good about their rate increases, only doing it in batches of 10%. At any rate, all these storage places do this. (Their mindset is that the increases won't be enough to make the hassle of moving your crap worth it). This particular on is the worst I've ever experienced. Plenty of more reasonable options in the area, so avoid this one.