Great service and price! Ms. Kimberly is always helpful, pleasant, and even knows most of the…read morecustomers names. Josh was super helpful with getting my lock off(I forgot the key).

DO NOT RENT FROM THIS PLACE IF YOU VALUE YOUR BELONGINGS. My partner rented from this place for…read morearound a year and last week he had $14,000 in music equipment stolen from his unit. The lock was drilled out and several carloads were stolen, including a couch requiring multiple people to lift. My partner found out when he came back to his unit and the instantly lock fell out. His unit was right in front of a security camera and required two passcodes to enter the facility. We have been unable to contact the property manager. After we reported the issue, his unit got broken into again! The unit is not at all secure as the website claims. Also, he's had issues with leaks and had been stuck in an elevator. The police did recover one item from a pawn shop but have not turned over the identity of the culprit(s) based on the pawn shop record or the security footage. They also have not released the name of the pawn shop where the item was found. Please do not rent from here if you have unique values. My partner is a musician and will likely never recover the creative property that was stolen from here.

We rented a 10x30 climate control unit. Initially I was not happy because the previous manager made…read moreme sign up for the insurance and told me it was mandatory (even though I informed him we had our belongings covered under our insurance) when the reality of it was, their insurance is only mandatory for the 1st month you rent and then you can decline it further. I was unaware of this until I called about a different discrepancy to address. I found out that the facility had a new manager Ms. Shequita and upon explaining to her the situation, she was the one that informed me of the correct policy. Ms. Shequita Is the Saving grace of this facility. She is the reason this is a 5 review and not 3. Pros for the facility: super clean, gated, has surveillance & well maintained. Cons for the facility: I need access to my unit 24/7 since it is over 2 hours from where I am. Even though you have your own gate code to gain access, I only found out that you can't get in 24/7 when I drove over night to grab some items and the gate wouldn't open. So there are limited hours for access. I have never experienced that before with any other storage facility & I specifically asked the previous manager about access. So yea, Ms. Shequita is a 5 manager & she needs a raise.

I rented a unit in between moves. The facility was clean and easy to access. It felt safe. The…read morestaff was courteous and helpful. I had a good experience.

My wife had been checking rates for storage and this place ended up being the best. The lady at…read morethe front desk was very helpful and super nice.

Had the pleasure of doing business with Amber, who is the manager. She was polite, friendly, and…read moreprofessional. She was a bright note on an otherwise busy and tough moving day. Customer service is still a thing at her location.

I've been using Compass for almost 2 years since I moved to GA for my business vehicle. The manager…read moreSarah is always accommodating always nice and is always looking out for me with whatever I need what ever my concerns are etc. She provides us with a pleasant experience and we will continue storing with Compass just based off the customer service and friendly environment she sets in place. I definitely recommend this location for anyone searching in the area!

If I could give zero I would. My items got mold damage on them. I needed some of my military items…read moreout of there for a family members funeral and because of a bank snafu they refused to to escort me to remove one item. The District manager refused to make a one time exception and then made verbal threats against me.

I found this hidden gem while searching for a storage solution for my company's enclosed trailer. I…read morereserved a space on Sunday, went in the next day to see it and was in and out quickly. The customer service was outstanding the team was so friendly. They went above and beyond when we came to park our trailer. I would recommend anyone looking for a storage unit to check them out!

Storage Sense is a great storage solution, they were friendly and inviting from the very beginning…read more Chris was knowledgeable and humorous, making the sign up process super easy. We would highly recommend them for all your storage needs.

Great storage facility. I moved my stuff from a competitor because my cardboard boxes were…read morecollapsing from extreme humidity. I was told it was common for Georgia. Plastic tubs were dripping wet during the move out. No humidity problems here, and I'm not in the climate controlled units. All storage units are not equal. Star Storage is definitely top tier!!

(I have a unit in the Coal Mountain/Cumming location that is managed out of the Canton, GA office.)…read more Management called me and advised they found my unit unlocked with the lock and key inside. They advised the key had a lanyard/string around it. I was very perplexed by this because we have all keys that were issued to us and never have we had any keys with strings/lanyards around them. I went to the facility and thankfully nothing appeared missing. I called management and advised that my lock they issued must have been recycled because someone must have had a key and unlocked it. I asked if they would replace my lock with a new one. I also asked perhaps they were mistaken and it was a different storage room than mine that they found unlocked. The manager became defensive and said I was accusing her of being dishonest and that it is against their policy to recycle locks. She said she had a picture of my unit when she found it unlocked, and she knows it was mine unlocked. I asked if she could send me the picture and she said she no longer has it. I informed her that I am not accusing anyone of dishonesty, but rather that there must have been some mistake on their end- either they mistakenly identified the unlocked storage facility as mine or they mistakenly used the same lock on our unit so that a previous renter still has a key. The manager said they would not replace my lock and if I wanted to I could go buy another one and ended the call. Wow. I will be moving out of this storage facility. The mistake is on their end and instead of hearing me out, replacing the lock, they told me it was my fault and to deal with it. No thanks. I want a facility that is going to keep my stuff safe and then support me if there are issues.

Used Smartbox to move to Oregon from Atlanta. It was exactly what we needed. The space to pack our…read moreown things and have the box delivered to our door was perfect. The only comments I have that make this a 4 and not 5 star rating are that a queen-size boxspring will not fit in horizontally. Learned this the hard way after loading the entire box with space left at the top for the mattress & box spring. Ended up leaving the box spring behind. One of the latches on the box door was broken and wouldn't close all the way, so it shipped with one lock not locked. It's made of sheets of plywood, so watch out for splinters. Would definitely use them again. Best bargain for this kind of shipping, after much research.

We needed temporary storage during construction at our home. We had 2 boxes delivered and the…read moreexpert delivery driver carefully placed them into one side of our carport! We ended up extending for a 2nd month without any issues.

This is a really great service, especially for someone like me who didn't have people lined up…read morewaiting to help move my belongings into storage. Closetbox picked my things up from a Public Storage unit which had been broken into (this the reason for moving my things out) and delivered them to their facility. Unfortunately, I experienced a financial setback and could not afford to keep using Closetbox. They did something incredibly kind for me-they delivered my stuff to a location of my choice within a 20 mile radius of their facility for free!!!!! They're not just a business, they are kind and compassionate people.

Well I guess I'm an outlier but it's probably useful for me to share my experience. I had a very…read moreeasy time booking my service and the estimates for moving things was fine, although it was a bit strange that a couple of lamps raised my rate/month by $5/month. (Doesn't make any sense? Let's keep going). Evidently there's important fine print in the pick up confirmation email regarding what the mover will and will not do. They will pick up your stuff, but you're expected to disassemble your own bed and wrap all glass and mirrors. I didn't mind paying for these services, but they definitely need to share this information when you book over the phone. I would venture that a good chunk of people have at very least never disassembled a bed. I called them twice to let them know I would need help. Evidently this was confusing each time I told them because they all seemed to forget I told them. Then the day of the pick up came. I went to my old apartment and wrapped the glass I could lift myself. I taped my drawers. All this was done before 9am. The time window I was given was between 9 and 11. By 10:50, they called and told me that it would be 1pm. Then began four hours of back and forth and an utter inability to contact those actually picking up my stuff. They finally arrived at 440. 20 minutes before my service elevator reservation was up. I had to ask for an extension and the building was not happy-they shockingly like to plan for convenience for their inhabitants coming from work. The movers did fine, although they grumbled quite a bit about helping me wrap the things I'd mentioned several times that I would need help with. But the attitude was very, "we have no idea why you're so put out." Um...I get running behind. But 6-8 hours late is bulls*it. The company credited me $25 for my trouble but I have to say, this doesn't begin to cover it. Closetbox then said a customer service rep would be contacting me to address my complaints. Evidently someone called and failed to leave a msg. I think they're scared of me, but all I've done is express dissatisfaction and I think I should be credited for a month for the awful service + extreme delay.