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    Extra Space Storage

    3.7 (6 reviews)
    Closed 9:30 am - 6:00 pm

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    2 years ago

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    Safeguard Self Storage - Boxes and dollies

    Safeguard Self Storage

    (7 reviews)

    After searching for three days for the ideal self storage facility in Yonkers, I finally found the…read moreperfect one! The other ones were nightmares with poor customer service, shady parking lots and old dirty lockers. I found this on Google and drove over there. I was so happy! It is safe clean. Laritza, the young lady who helped me book my storage space was extremely accommodating ,knowledgeable and friendly. I like the fact that you can pull inside and it's heated, which will come in handy when it's cold and raining everything is clean they were even mopping while I was there and the building smells great. I feel safe as they have lots of cameras and monitors highly recommend it if you are looking for storage don't waste your time going anywhere else.

    I have been a customer of this storage center for years. I transferred to this company after having…read morebeen a customer with CubeSmart for many years. Moving to Safeguard was the best decision! First, the center is always clean. I had a problem in my previous center with vermin. Not the case here! The equipment (hand trucks, ladders etc.,) is in good condition and readily accessible. But even more importantly, the staff are kind and knowledgeable. In particular, Kendra has been helpful and a consistent presence when I stop in to my unit. When I have needed assistance with anything from my bill payment to referrals for local haulers, she has been a gem! I highly recommend this particular center!

    Safeguard Self Storage - Air Condition and Heated Storage Units with Individual Door Alarms.

    Safeguard Self Storage

    (14 reviews)

    Woodlawn

    I would like to update my previous impression to say that when I vacated my unit, I received…read moreexemplary customer service. Maybe the individual was just having a bad day when I checked into my unit. They explained procedures to me, and I also observed them helping other customers with courtesy and professionalism, showing them units, etc. Pro tip: make sure you know how many steps are involved with reaching your unit. Happy moving!

    If I could give zero stars for lack of customer relation skills by this Young Lady who said Her…read morename was "Annalise" I called to pay My Elderly Mother's bill one day late as it's been Alil overwhelming for Us We moved Her 10 hours away to Buffalo and decided to store Her things here. We were one day late and got stuck with a $45.89 late fees. I decided to atleast try to get the fees waived due to it not being intentional. This Woman just said 'NO'.. with no empathy not even caring to explain. So after the shock of plain no I continued to try to explain... She had no interest. I was in disbelief. So I said one day late She said yes She dies not have the authority to do so. I rhetorically asked so there's no one who could wave the fee? She said no with not even a explanation. (What She didn't know is that I've used them before and non of the Staff behaved this way I even used them in Virginia all because of My experience at this location) Anyway She paused and just hung up in My face. Plain out rude. I called back immediately, I said You hung up in my ear.. she said She could not hear Me.. how convenient. I told Her I want to pay the bill. She got the numbers then to frustrate Me She claimed She didn't hear the card number... now How do You get to the end of a transaction then say Tou didn't get the first part. Ofcourse if You didn't get the card number then obvious moving on the the end is kinda impossible.These companies need to do better in training their employees. If We Wes a community do not spend Our money in Your business places You do not have a successful business. I hope Annalise feels great about Herself and Her representation of the Safe Guard brand as soon as We're able We will be taking Our business elsewhere. If You have no respect and empathy You have no business working in Customer Service. To the Manager at this Bronx Blvd location Ofcourse Our reviews may not matter to You but Our actions to take Our business else where will speak volume. Train Your Staff better. To the Own/CEO pay close attention to the People who represent Your brand and remember it's just a pay check for majority of these employees.. they do not have a dime invested their interest is much different. They could care less whether You make a profit or lose customers. PROTECT YOUR INVESTMENTS. As for Us, We will not be disrespected for Our hard earned money.

    Extra Space Storage - selfstorage - Updated May 2026

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