So, it was my first time renting a storage unit and before I got to Safeguard, I had called a few…read moreplaces. I visited Safeguard first since it was close to me. It was clean, organized, and Christine was the person I met when I got there. She was very nice and was very patient in helping me understand the process and what I like to call "Storage Lit" was a very pleasureable experience for me. I wound up getting a rental that day and it was super easy. I highly recommend this place and will save you the leg work... the others in the White Plains area are dingy, smelly, and are old so there is lots of dust and smelly carpets. This place cannot wven compare to the others! Ask for the deals they currently have. You get a nice break in the beginning but your contract will go to regular pricing once you have determined the package you get. You will be very happy here!

DON'T USE THESE STORAGE UNITS OR DO IT AT YOUR OWN RISK! Purchase the highest priced insurance…read morethey offer! I opted for the lowest insurance which garners you only $2,000 recovery if, in fact, you need it. Boy did I need it! That $2,000 didn't cover the bed I had to replace as my 'new bed stored there' was destroyed by rodents as was my three piece couch, the majority of my clothes, pillows, carpets, basically everything had to be tossed. I spent $300 plus a month FOR NOTHING, and management couldn't care less and would not right that wrong. The place is disgusting, in spite of how clean it looks. BUYER BE WARE!!!! Look at pictures I posted of the damage to my property on 6/2/2017. I am still reeling from it as I've been without a couch since. Awful service. Did not come through when needed, no reimbursement, absolutely nothing. No skin off their chins. DISGUSTING.

I have storage here because I needed one after moving out of my apartment. This place is secure,…read moreclean and very nice storage spaces. You have to enter a code to enter. They have dolly's you can use to move your things. It's a pretty big storage place. I'm happy with my experience here and the hours are reasonable like 6am to 10pm everyday, even Sunday. These hours are very helpful for people who work like myself, I can go before or after work because the hours make that possible. Pricing is also realistic based off what they offer.

DO NOT GO HERE Employees are nice enough and the place is…read moreclean and convenient but corporate are out of their minds. Total scam business. They raise your rent every 6 months by 40% to 50%. Because of a huge increase over the summer I moved to a smaller unit in the building figuring it would be cheaper than hiring a moving company to go to another company. New rent seemed reasonable in September - just got a notice that it is going up 45% from $178 to $258. Where do they have to nerve to keep increasing at these rates. I am going to move. I heard Westy in Elmsford is good and they guarantee rates for two years. DO NOT RECOMMEND

Very convenient, clean and efficient location. I like that its Climate control. I would have…read moreloved to rent a storage here but the hours are so incovinient. You only have access to you stuff Monday to Friday 9a-5pm. So If I don't have access to my items before I get in to work or after, then when? They should really work on that and make it more accessible for people who are at work during those hours.

Without question, the best storage facilities available. Great staff good location excellent in…read moreevery way I cannot recommend them highly enough.

Very clean, affordable and convenient! Very professional…read morestaff, Natalie goes above and beyond to insure client satisfaction. I would recommend them without any hesitation.

I've been at Westy's Annex for several months now. I highly recommend the storage facility, as…read morewell as that of Natalie, the chief manager. She is very pleasant to speak with and will cater to all of your storage needs in a professional and efficient manner. I hope Westy's management gives her a well-earned bonus because she deserves it!!! :-)

After more than four years as a paying customer, I am extremely disappointed with StorQuest's…read moretreatment of loyal customers. My rent has been raised repeatedly--far beyond reasonable market adjustments--and every attempt to address these increases has led to the same dead end. I contacted the manager at the Thornwood location directly, and even they were unable (or unwilling) to help me, simply giving me the same phone number every other representative has provided. Anytime you call this number, you are never able to speak to an actual person--you are sent straight to an answering machine. Since July 12, I have called this number 6-7 times, left detailed voicemails, and have never once received a call back, voicemail, or email. My most recent rent increase went into effect today despite my repeated efforts to speak with someone before it happened. This is not just poor customer service--it is blatant disregard for the people who keep this company in business. StorQuest seems to have no problem taking more money from long-term customers while making it nearly impossible to reach anyone in a position of authority who can actually resolve an issue. The lack of accountability, transparency, and basic respect for customers is unacceptable. I will be moving my rental unit to another facility and strongly advise others to think twice before trusting StorQuest with their business.

I rented a unit last January, as I was emptying my parents house. Their contract states that they…read morecan raise the rent at will. And they have. The unit was was 325 last year, and is being bumped to 545. In 15 months, that's close to 70% increase. We'll be moving before the rate increase starts. Ridiculous, but I guess they can fill it up. But be warned, that they are very quick to start increases.

We rented a U-Haul from the Mt. Kisco location of Safe Haven Self Storage and had a great…read moreexperience. The guy working at the front desk was such a sweetheart...he even gave us free coupons for the bowling alley next door! He had a great and helpful attitude and took care of everything for us really well. Five stars!

Storage unit and set up was easy. Getting your deposit not so. I've written an email 3 times,…read morecalled twice and was told it can take up to 6 weeks to write a refund check. So far it's been 5 weeks since I emptied my storage unit and I still don't have a refund.

Tim gave me a fixed price for both packing and moving. His people arrived on time and did a…read morefantastic job. When the moving crew arrived and saw how much stuff we had to move, they got more people to help so we finished by 5:00 PM (rather than stretching into the evening if they had not called for extra help). Highly recommended!

LOOK NO FURTHER. Miller's is by far the best run moving company in the area. I have used them…read moreseveral times and always recommend them to friends and family. On time, great price, amazing staff, careful wrapping. Simply the best.

Sales good/ accounting were ok .... lots of issues with money. I believe this is a con game by a…read morebunch of Jamaicans operating this scam out if Ja exactly the same type of csr scam as performed by Indian scammers. Quality ... I have never used a moving co before ... This was a total clown show ... 1. They came in white unmarked truck 2. with a contract of maybe 20 pages which you couldn't read because there was a tracker on the. moving truck for time. These were not professional movers ..3. they didn't even look at the it end marked fragile... broke all glass items 4. left my couch in the Fdoor entrance exclaiming that it wasn't their fault. 5. They faked taking off couch legs, then Fdoor with dollar store tools & tape..6. spent 3/4 wrapping the couch .. 7. ruined the Fdoor forcing the .. 8. collected 70% of move in cash 8. Had alexis, bonnie, mike all threatening me w/ numerous calls for this botched move for another $2300 invoice 8. told to get apt maintenance to remove the door to get couch through.9. all my now smashed broken ruined moving boxes were removed from unmarked truck and dumped ext to dumpster for me to figure it out.whilst they drove off. 10. called numerous times to request who were independent contractors who did the move .. could i speak to my sales agent quarrelsome Alexis blocked this min 25-30 times her bonnie.. 11. someone called or a review it ended up being part of the same company. that i was complaining about my move to. Value: it may have appeared to be a good value but it was a bait and-switch moving con game... Get your stuff quickly on the truck then hold your stuff hostage whilst they force you to pay 7-8.x what you contracted . This is a scam out of Jamaica. i lost my money and no move .. i am a senior and i contracted 2. moves with these scammers so they stole 2 deposits .. I was left crying and getting help from neighbors as other tenants began taking my belongings as they were put out by the trash so they weren't stealing them. My entire move was boxes and a 84 inch couch. No boxes over 2ft this was at best 3/4 move ... 3 movers didn't do it in 2hours .... they were deliberately playing games and running up the clock

DO NOT USE!! I rarely write reviews, and I can't take back the poor decision I made by choosing…read morethis company, but if this helps someone in the future, then it's worth it. This was a NIGHTMARE experience that started off as poor customer service and worsened to many missing items and ZERO response. The sales guys (Johnny J.) are great at getting you in, easy to start with, etc. But then when it comes to fixing problems or providing the expected customer service, they are useless and full of BS excuses. The organization and communication with this "company" is horrendous. They don't respond to emails, they schedule times and dates and then cancel them. I received notices of pickup and delivery at the last minute with no prior communication. There seems to be only one person (Daisy) handling dispatch or questions, who is either overloaded with work or just incompetent. Either way, don't expect what normally passes as customer service or responsiveness or basic courtesy. Prior to delivery, I sent a list of complaints and received no response. After a HORRIBLE experience with delivery, and realizing that many of my things were completely missing or damaged, I again reached out several times by phone and email, and no one responded or answered, or called back after messages. The guy who unloaded my truck basically forced me to sign papers before unloading, and then completely ignored me when I asked about items that were missing. I know I was not smart by signing first, but I was scared I'd never see my things, and I was most definitely taken advantage of. I wont even get into damages on my things, or the state of the items crammed and stacked into the huge truck. People's lives and trust are in there, and there is absolutely no regard for that. What's most appalling is that someone should at least answer my enquiries or TRY to figure out what happened to my sentimental and valuable things. That doesn't exist, and they cannot call themselves a legitimate business. In short DO NOT USE this company, and be very smart and meticulous about anyone you choose.