my experience with customer service with Heather H and Dakota Heather was very very pleasant easy to talk to and went out of her way to help me. I really appreciate Heather and Dakota. read more

Manhattan Mini Storage on 110th St. in E. Harlem has gone totally downhill. Some of the staff is Not helpful & Very rude. I have had a unit for a few years. Since the new owners it is not the same. The halls & elevator floors are dirty, the carpets are filthy & stained. The rent goes up quite often & has gotten Very expensive!! There are "never enough" carts to bring your things in or out. Yesterday 2/1/26 I waited over an hour in the lobby w/a few people & never saw a cart. Finally my husband & myself starting bringing things down little by little, we were there 2 hours, this whole process should have taken 30-45 mins. I closed out my account! I do Not recommend!! read more

Came in to look at storage unit sizes the other week in preparation for a potential move I will be making, depending on job offer. Kirk at the front was incredibly helpful and provided multiple options, in addition to showing me each option. Super help and informative. He even held a unit for me as I was still awaiting further info from job. Didn't end up following through with the particular unit, but the whole experience was incredibly helpful and I will be back to reserve a unit next month in fact! Thank you Kirk and looking forward to using this location in particular! read more

The customer service here is incredible! I received notice that my homeowner's rental insurance policy was expiring several weeks before I was to be charged for the company's insurance, sent a copy of my policy by email, and within minutes received a friendly email from Baba letting me know it had been received and there would be no additional charge. I had the same experience last year. This level of customer service - prompt, thoughtful, professional, responsive - is unusual today and I appreciate it greatly! read more

Manhattan Mini Storage on 134th street has the following features: FREEZING in the winter. SWELTERING in the summer. PIGEON FEATHERS in the "windows," for all you scientists looking for disease samples. CANCELLED shuttle service (no more free trucks to/from the units). FLOODING from Hurricane Ida ruined one box. Fortunately my unit was only on the 6th floor. I feel bad for anyone who has/had storage units closer to sea level. DARKNESS! Lights shut off after 3 minutes of no one walking through the halls. All the lights. Do not access your unit without bringing lanterns or a flashlight. The only advantage to this location is that it's less expensive than storage facilities that lack the features listed above. Other storage companies might be more expensive, but construction hats are more expensive than paper hats. read more

My rent has been hiked $40 in three months and $25 three months before that. It started at $129 and is now $243 less than two years later. The same unit in the building is currently listed for rent at $112. They keep you on three month leases that they raise by any increasing amount with each renewal. You are given no notice and the increases can be by any amount. Each comes with a lease you never see or sign full of new hidden fees, most recently a late payment fee of 25%. Such harsh penalties encourage you to use autopay, making you less likely to notice massive price hikes. All emails are ignored and the office will tell you to move to another identical unit to get back to a fair rate. I was told that over 100 people moved within the building at the start of this year, a huge waste of time with no benefit to anyone, just to get around predatory price hikes. Most people keep their storage units longer than they expect. An honest one year lease with a reputable facility will cost you far less than this predatory business model. read more

RUN. DO NOT USE THIS STORAGE PLACE. These people are so evil. They don't care at all about their customers, this is so horrible I have no idea what to even do right now. I rented this unit after finding out so had to leave to country for work on very short notice. I started moving in my belongings. Halfway through my code to get in the building stopped working. There was someone else outside having the exact same issue. But they aren't leaving the country for work so they can confront these horrible people tomorrow at 8am when they will actually answer. Half my stuff is inside; half is out. They say no one can help me until 8am. I have to be at the airport at 4am. I paid way too much for this unit, and I can't even cancel and move my stuff to another place. I'm completely screwed. They had the audacity to tell me they couldn't do anything because what was happening was "not an emergency, a emergency is when the building is on fire." Right now I am standing outside, half my stuff inside, half out. They have my money and my stuff--and I bet you these evil people keep charging me the full amount each month even after what they did. read more

I'm at the storage and noone has been at the front desk for the last 20mins and I need to use the bathroom. What kind of facility is this if you say 24 hours but its back at 8:10?? I won't list or go into all the details with the issues I have been having but its not the way it used to be!! I have a road trip and can't leave here until I use the bathroom!!! read more

Manhattan Mini Storage - Me standing outside for already 10mins but they won't be back for another 10!!! - Self Storage Near Me - New York, New York

The actual storage unit is fine but the office staff member I spoke to was incredibly condescending and rude to me for no reason. He said I was "out of payment" which means that I don't have auto-pay for the storage unit. I told him that it's fine (I didn't have autopay in Maryland for my storage for 9 months and I paid on time) but he said something along the lines of "well I don't want to hear about late fees". Then he mumbled something after giving me the gate code and then blamed me for not following directions to my own unit. Awful first experience and I would consider going two avenues down to Extra Space storage. Maybe you won't get condescended to. read more

I have been a Manhattan Mini Storage Customer on and off for several years at numerous locations. I have been at this location since February 2019. I always had a great experience with them. However, I recently had a TERRIBLE interaction with someone who was part of the new StorageMart team. He was rude, condescending, dismissive, and lacked the manners, communication skills, and customer service skills of the original Manhattan Mini Storage Team. I was so upset by this disrespectful and insulting exchange that I was ready to move my stuff out IMMEDIATELY. The person that stopped me from leaving was Carmen. She is the one that turned this around and made it right. She took the time to listen, explain the new changes/policies under the new company, and took the time to resolve my issues. Carmen is excellent. The best ever. It was such a pleasure speaking with her since she is an effective communicator and has an incredible grasp of excellent customer service. People like her and Kirk are true assets to the company. The StorageMart team members need to be properly trained on how to properly communicate with customers. I can't imagine how many customers have left because of the trash interactions that they may have had with these new Storage Mart people. If it wasn't for people like Carmen or Kirk, I would not be a customer. read more

I needed a storage place for a few months during Covid quarantine days. Thanks to Tony that manages this storage, who was absolutely kind, helpful, and professional I was able to move my belongings in and out of storage remotely. I visited the storage between the moving in and out and the facilities were clean and well maintained and lit. I highly recommend this storage place! read more

This company keeps charging me $285 monthly after I pay my daughters bill. These ghost charges show up on our Amex but not on online account. They say they will get to bottom of problem but they don't. Customer service won't help. Local store won't help. I am starting to believe this company is trying to steal from me. I have had to contest this 4 times with Amex to get my money back. A waste of my time. Terrible customer service on all levels. I've had it. read more

We went by earlier today without a reservation in the hopes of being able to rent a unit. Kirk was incredibly helpful and informative - he gave us a tour of the options, explained and showed us how everything worked and completed the paperwork quickly. We were very impressed with the service and the facility. Highly recommend. read more

Tonny Garcia (General Manager) & Kirk D. Morgan ( Asst Manager) Two exceptional men that I, felt you should hear about. I have occupied a space hear at Manhattan Mini Storage for many years. I usually come in to make a payment. So my interactions with Tonny , and Kirk are like family. They have taken customer service to a higher level, with their professionalism and warm personalities. It's always a pleasure doing business with them. read more

Liliana was extremely helpful in procuring our storage unit. We came 2 separate days to select the one that best suited our needs and because we liked Liliana so much made sure that we returned based on her work schedule. Love the off street parking and bay parking at the Riverside Dr location. If you don't bring a lock, 2 types are for sale at reasonable prices. read more

I have been a customer at this location for more than ten years. Customer service has always been helpful and the storage taxi service has encouraged me to more actively move needed items either in or out. I just signed a contract for an additional room today and had very professional, courteous service from Mr. Vanel Guillot, Operations Manager at this location. He patiently answered my many questions and guided me through the sign up process. What a pleasure it was to work with him. I am most grateful for his generous and helpful attitude. read more

I can't recommend highly enough Manhattan Mini Storage, and in particular its Riverside location. I had to fully move everything in my apartment to a storage unit and they were super helpful and responsive throughout the whole process (even when sometimes I was a bit worried about the move and kept asking questions). The general reservation line and in particular Tonny at the Riverside location were extremely supportive, flexible and took away a lot of the stress involved. I will recommend them to all my friends (I also discovered them through a friend)! Highly recommended read more

My boyfriend and I just had a very stressful experience of moving into a new apartment and because of issues out of our control had to immediately move everything we have into storage. Everyone who works at Manhattan Mini Storage on Riverside Drive went above and beyond to help us make the move into storage as stress free as possible. Special shout out to Vanel for making a last minute and slightly crazy day a little bit easier. We are forever loyal customers. read more

After reading many Yelp reviews for movers/storage in Manhattan, I decided to go with Manhattan Mini Storage. I had used Flat Rate before, but for moving only, and so I was looking for a convenient, well-priced move + storage deal. Though my apartment was on the UWS, I went with this location because it had the cheapest rooms at the time. We picked up boxes, tape, and bubble wrap at the 107th St location, and everyone there was helpful and friendly. They tied the boxes together so we could carry them home easily (not that novel, but still appreciated!). The best part of the move BY FAR was the moving crew. These guys showed up and immediately set me (and my overly anxious mother) at ease. They had extra packing supplies for the dresser and couch, and were seasoned experts at hauling stuff down my narrow pre-war apartment stairwell. And they were hilarious to boot. I wasn't nervous about the in-transit safety of my stuff for one minute. If you go with Manhattan Mini Storage, request Tom, Steve, and Paul for your movers. They're the best movers I've dealt with, and super time efficient. Moving in the city is stressful enough--get movers that will do the job right! read more

Something to be aware of... If you elect the month-to-month option upfront (it's more expensive) then later decide to use the storage unit for a longer time, you are stuck with month-to-month. So really try to plan out your needs because it could save you A LOT of money. I had been paying month-to-month but called to request a long-term rental contract for 6 months (at a cheaper rate) and I was told they can't do that. The only way to get a cheaper long-term rental rate is to go online, find a cheaper price, quote it to them, RENT A NEW/ DIFFERENT STORAGE UNIT AT THE SAME FACILITY, and physically move all of belongings into the new unit. How on Earth is that convenient for anyone? Labor intensive for me, and paperwork intensive for them. I don't get it. I want to keep my storage unit for longer, you'd think they would be happy to offer me a contract. But no. read more

If you think you're going to get a storage unit (room) anywhere in Manhattan for $39 the joke is on you. Clearly we're talking about (maybe) a closet at this price. ***The facility is great, the representatives helpful, and I got a Great Deal on a 8 x 8 room with a 6mnth contract that also helped cover the cost of the move itself. ***The first 2.5 hrs were free, using their contracted pick (WHICH WERE A DREAM COME TRUE may I add.) ***Big Thanks to "Moving Ahead Movers" [Danny on the phone, and the angel movers; Tyree, Mikey Brick, & Larry] So Fast it blew my mind. I ended up paying only $96 for the move due to their hustle. They were very professional and took great care with my furniture. Caring especially for my "prized pieces", my art and my grandmothers lamps :) Remind you, I lived in a one bedroom apt on the other side of the island and on the 5th floor walk up. Great Deal. Tremendous savings. Fabulous movers. read more

100/100. To an employee and management at Manhattan Mini: TO MICHELLE. I write this in the hope that Michelle will see. THANK YOU, thank you for the immensely helpful guidance, clarity and friendliness with which you've made each experience at Manhattan Mini. I get excited to go back each time specifically because of your charming self. It's very rare to come across customer service experiences that feel genuine, familiar and yet professional. If I were a business owner, you would be getting poached for my team. Truly. TO MANAGEMENT. Your facility is PRISTINE. The cleanliness and upkeep is second to none and not at all what was expected from a storage facility in Manhattan. Very, very well done. I no longer need this storage unit... yet am keeping it solely due to the positive interactions with employees and my impress of the space. Who knew a NYC storage company could leave you feeling this satisfied? Well done, MM. read more

Incredibly kind and helpful staff (literally 100% of the time at every location, i've been to three) Special thanks to Kirk and Tonny for exceptional customer service this weekend during a stressful college moveout. read more

I was impressed with their timely response as I received a phone call minutes after I had put in a reservation request. Sean was extremely helpful over the phone and proceeded to explain everything to me and get me set up. On the day I arrived, Vanel Guillot took down all my information, showed me the storage area, and got everything in order for me. It was a smooth operation and I was able to move everything into my storage locker very easily. Vanel exhibited amazing customer service skills and made me feel at ease. The facility itself is clean and seems well maintained. The equipment I used was all in good working order and the security of the place seems legit. I am comfortable keeping some of my valuables there and not worrying whether or not they are safe. The only reason I didn't give it 5 stars is because on top of the monthly rental fee, you need to have insurance. I'm new to putting things into storage and at no point over the phone was I made aware of this. My suggestion to the staff making the phone calls would be to go over this with prospective customers. Let them know about this and give them the prices. It isn't a deal breaker by any means, but it is nice to have the extra info. I would recommend this facility to others. read more

I have been a customer at the Riverside location for 3.5 years now. I've moved multiple times (more than you would believe) and each time, I require a slightly different set up with my furniture...so I'm always moving things in and out of my space. From the van drivers who come to pick you up, namely Aubrey, to those who help customers in the store like Alicia and even the managers over the store like Satyam, the service & experience is from soup to nuts AWESOME. Every time I've come to my space, each person does something to help me that makes me say "should they be doing this...isn't this sort of above and beyond?" and they do it with a smile! They take the storage business really seriously over there...and that's important because after all, it is your precious belongings. I would highly recommend this location to anyone who is looking for friendliness, convenience, and service that exceeds expectations. read more

I know it's a cliche, but it's the truth: I hardly ever write reviews. I have to be realllyyyy moved in one direction or the other to even consider it, and today I'm here to sing the praises of Manhattan Mini Storage, and especially Luis Garcia, who has been of incredible assistance every step of the way with them. I've had storage units on both coasts now, a few different times, all with a company that shall remain nameless. Let's say it rhymes with Bublic Blorage. I guess I was used to that (sub)standard level of service, because I never dreamed having a storage unit could be this lovely an experience! Really reasonable pricing, immediate availability, and numerous locations are great enough. But to my utter SHOCK, actually making the arrangements to move my things into the unit was actually easy. Luis Garcia set everything up for me, and the shuttle van that was scheduled was FLAWLESS. The driver, Alexander, called exactly 15 minutes before the start of the scheduled time window, helped me with my boxes, and was so kind and polite during the ride, which, by the way, was just myself in a cool, clean van with wi-fi. Luis went above and beyond when I got to MMS, the Harlem location, to make sure I was settled in comfortably, and he happened to be there on my second visit as well, when he went above and beyond again. I had gotten there on my own and planned to just cab it back, but Luis said he could try for a shuttle for me even though (as I knew) rides are meant to be scheduled in advance. Nonetheless, a shuttle was there for me in what worked out to be perfect timing. This shuttle policy is bananas. They're available at any time as long as you're going to or departing from a MMS facility, which still blows my mind. Not just to move in, but the entire time you're using a unit. Again, I'm used to having to pay and go through the hassle of renting a moving van to move in and out of Bublic Blorage, so this is a dream. I jokingly promised Luis I wouldn't abuse shuttle privileges and start using it like my personal car service, but it's been so dependable thus far, it's tempting to try. read more

The humor of Manhattan Mini Storage ads have always gotten my attention and the staff here keeps it going. I met with Sasheka in trying to find the right unit to move into. She offers wonderful customer service. She worked very hard to give me quality attention and had patience as we walked through the facility. She's very personable and a great character. I highly recommend this place. Give it a shot and tell Sasheka I said hi! read more

Savonne at the riverside drive location was awesome. She was very kind and helpful for all my needs. She found the perfect unit for me to place my things. I cant say enough good things on how she made my day go. She is a true winner. Thank You read more

Bentley was an amazing driver! He was extremely communicative about when he would be arriving. He helped me load all of my things into the moving van and offered me water for the ride to the storage unit. Then when we go to the location he helped me unload all of my things neatly and safely onto the moving carts and directed me to the front desk area to check in. He was pleasant, kind, and immensely helpful to someone who had to move their entire apartment all by themselves. Highly recommended :-) read more

Best Storage ever ! Customer service is Amazing, I want to thank Vanel Guillot , he was excellent at explaining the storages sizes and which one suits you better for you , and also for helping me to accommodate the best schedule for the free shuttle move , also I want to thanks to Deana , for also explaining to me everything in details about the insurance that the storage offer to protect your stuff. Thank you guys for the best services ! read more

Giving 1 star based on storage phone interview process with "Milan Halik". I booked a storage room on line, just like my fellow Yelpers suggested and immediately received a call from a manhattan mini storage facility reservation desk employee who INSISTED, in a harsh tone, "we'll get to that" every time I asked a question, obviously not in the order he was reading to me. By the tone of his voice I can tell this guy is probably one step away from being arrested on domestic violence charges. I may be a woman but no one puts me in a corner. This guy needs retraining. I'll be returning with a review of my visit to the place. read more

Simply put, these guys are great. They were extremely helpful, and super friendly every step of the way. And if you've been to any establishment anywhere in NYC, you know how rare that is. On top of that, their prices are very reasonable. Need to store some stuff? Go to MMS on Riverside, you won't be disappointed. read more

This is a re-review. First, I was in error when I said we had been doing business with M.M-S for 14 years; it has actually been 30! Next: The day after my review posted, we heard from Elias , the gen. mgr who was profusely apologetic and has since made the situation right. We have been moved to another facility (by M.M-S) were given a fair monthly rate and the people at the 241st Street are pleasant, polite and helpful. Thank you Elias. L.M read more

What a delightful experience. We were assisted by Mr Morgan (Kirk).He was thorough with his tour and answered any questions we had. Not only was his customer service impeccable, but the place itself was immaculate. Unfortunately most businesses don't treat their customers with such kindness...Kudos to Mr Kirk Morgan!!! read more

I've had a storage unit here for more than 6yrs. Always have been extremely professional, accommodating to my needs, and timely with any requests I ever had. Manager is absolutely a dynamite guy always there to work with you to make you happy. read more

Definitely happy with them...it helps that they are just two blocks away and we go back and forth with stuff all the time. Best part is the free Storage Taxi service. We have used it a few times already - basically, they provide curbside pickup/drop off service, one of the locations being the storage unit. ​They also have promotions all the time (ex. sign up for 6 months, get one free move - which I took advantage of when moving to my current apartment). Overall, I would definitely recommend it - two thumbs up! read more

When I first did my buisness with them, the people were very nice and courteous. Rosa helped me open my account with them and was very helpful. However, I was not aware that I would have to put down a security deposit on the account and the man that I spoke with on the phone made no mention of it when I initially was interested in setting up a account/unit with them. I ended up having to pay 2 months security for a unit that I only had to use for 1 month, which was over $500. This, to me, is ridiculous. It would have been 3 months security that they needed, but since I signed up for their direct withdrawl payment plan, they were nice enough to reduce it to 2 months... They ask you to give them 21-days notice when you are vacating the unit, which I made sure to do. I vacated the unit on the frst of the month. 4 days later, they withdrew a month's rent on the unit and due to it, my account was overdrawn. Money should have never been taken out of my account in the first place. I had already vacated the unit and gave them enough notice. I spoke with them and they stated that they would reverse the charge. The next day they called me to state that a "check had been cut and they are mailing it out." I had to ask my job to loan me the money so that my account would not be overdrawn... I will not be a returning customer for this company, nor will I recommend any of my friends to do so either. read more

Just moved a bunch of my stuff here. Happy with the storage unit, it's clean and nice and the perfect size. Michelle was a great help and gave a warm vibe to the space. As she was helping me a man came in and got very aggressively upset that the elevator was not working and she handled the situation very professionally and calmly. She gave me a nice experience getting my first storage unit and made me feel very comfortable knowing my things would be safe there. read more

Omg. In the middle of the blizzard when I have a rented truck full of furniture and every storage place is closing, not even calling me to tell me.(I had a few reserved) Manhattan mini storage came through. Anthony is awesome! Told me "they won't close". Mind you an impending historical blizzard in happening. Truly professional. Great facilities. Thanks guys! read more

We honestly couldn't be happier with the storage space and the staff at this storage spot. We kept our things with them for over 2 years and never had an issue of any kind. The facility was kept extremely clean and the staff was always very helpful and friendly. Our check out process was even more convenient and stress free than our check in process. Marlon Morano was so helpful and so kind. I would recommend anyone to use this storage at this location and to work with Marlon for the best service possible. read more