Trying to talk to a billing person was very difficult. Was left a message about a bill. I already…read morepaid and to call back a certain number. That mailbox was filled! It took me 20 minutes to talk to a person and of course they did not have the information available. I will never ever go back to this practice again. Whereas the clinical staff was fine, their billing department leaves much to be desired especially if you have already paid a bill. I get the distinct impression that they would like you to double pay.

Went for a 5 minute appointment, waited almost 2 hours, this happened twice now. They need to get…read morea better handle on their scheduling.

Dr. Fortney is amazing. Never had any professional work as hard to make sure she was doing the best…read morepossible job. Couldn't recommend her more highly!

he is a good doctor but I often wait at least an hour and half to see him. needs to manage appoints…read morebetter.

From the owner: Scott C. Massios M.D. served with distinction for 13 years in the U.S. Air Force, completing his…read moreAir Force career as Chief, Department of Ophthalmology at Eglin AFB Regional Hospital, FL. Dr. Massios is certified by the American Board of Ophthalmology.

would not take my prescription, said I need a new one! they are a scam and selling things that…read morecustomers do not need. money grab!

I have been a patient there for the past three years and I have never had any problems or issues…read morewith my exams and/ with obtaining my glasses. The nurses are always very helpful and very professional.

Be careful what you ask for.. sweet staff but some issues. Issues on O2 skin procedure with skin…read morelooking burn for a month around mouth. Gave a second chance after they gave me fade cream for that that cost me $$ yes.. I had to pay for corrective cream. Tried them for filler later. on both no visual difference to be honest. Be careful regardless what you want!

I have been with Family Vision for many years . This morning , I had an appointment at 11:30. I…read morelive in Greenville, it's about 45 min , I could have chosen to find another Optometrist in Greenville instead of driving all the way to Clemson , but I kept my loyalty to this business. for the first time I was late 15 min , I tried to check in , I was told I had to reschedule , i was told that I got there at 11:47 . No flexibility , even tho was my first time , even though it has been raining all day. the office manger and the check in receptionist have no regard for their patients , 2 minutes out of the 15 min rule , for a patient that have been with them and on time for years . Where is the patient rights when the doctor is behind and we have to wait 20 or 30 min passed our appointment time ? , do we get a discount ? . We have as Patients have no rights , it means we are of no value , the only time that it matters and is important is the Optometrist's time . I surely will not go back to this practice.

Dr. Shaller makes every effort to bring the latest technology together with the very best staff…read more His careful attention to patient needs is outstanding. I have undergone cataract surgery with Dr. Shaller with fantastic results. I would highly recommend him as the most caring eye specialist I have ever seen. His staff is also the very best.