I wasn't sure what to expect given the mixed reviews, but my experience was excellent on the doctor…read moreside and horrible on the retail side. I've often felt rushed during eye exams in the past, and my prescriptions never seemed quite right. Dr. Casagrande completely changed that--he took the time to thoroughly assess my vision and made sure everything was dialed in. My eyesight has never been clearer, and I truly appreciated how committed he was to getting it right. On the retail side, this is where they fall short. Neither of our glasses orders were completed anywhere near the promised timeline. My wife's glasses are on track to be almost two weeks past the promised delivery date. They send you a text saying you can check your order here and it never updates past accepted and for my wife her order couldn't be found. So their portal is useless. I'd recommend using the eye doctors here but avoiding the retail side altogether--they come across as unprofessional, and when orders are delayed, follow-up calls make you feel like an inconvenience. Expect long hold times if you call, and if they say they'll call you back, don't rely on it. This was my first experience here. I don't know if I will return as I don't know if I want to deal with using a separate retail outlet to order my glasses.

Had high hopes for this place. Started off great. A couple of weekend employees ruined it. Lack of…read moreemail response regarding my concerns only confirmed things for me. Having to wait about two weeks for one of the prescription glasses I ordered, apparently because they were the pair being covered by insurance? After I finally do get my second pair, I'll be sure to never do business with 20/20 Optometric, again. Have always preferred buying from local business, but not when they're like this. What a waste.

I have been seeing Dr. Shaw Yorizane commencing starting in 1983 forward. I have found him to be…read morean outstanding Doctor, quite imminent in the realm of Optometry. I would recommend him and his office team of professionals' wholeheartedly and enthusiastically. -Samuel Cannon, longstanding patient

This review isnt really about the Dr. it's about the staff. Received a text from the office the…read moreother day. The person who sent it must have been using talk to text as every other word in the text was um. I can imagine that anyone would purposlely type um in a text once let alone about a dozen times. Very annoying when reading the text especially when you hope for a more professional response. One thing about the Dr. I will add is that he said things in person that were not noted in the chart. The things he mentioned are important and now we cant even speak to the Dr. to address this issue and get stuck with staff that doesnt comprehend and that are unable to send a message without the use of the word um scattered in it like sprinkles on a cookies

. 1. Staff Did a big sales job for a screening retinal…read morephoto by office assistant (a non covered service). They use it as a screening test. I have no idea how they try to bill insurance but I was't going to find out. I declined. 2. ⁠Doctor skipped the visual fields testing 3. ⁠ doctor skipped extraocular movements testing 4. ⁠skipped color blindness testing 5. ⁠skipped pupillary distance measurement for prescription On the bright side everybody in the office was very polite.

Went to new Doctor that took over the practice from my original eye doctor from over 20 years. She…read moreretired last year and Dr Alnashimi Abumaali bought her practice and I just went to my first appointment with him this past week. I'm am so disappointed with the outcome. First the assistant that took my initial information neglected to tell me to take out my contact lenses and the doctor came in started my examination and when he was done said "wow your vision has drastically changed" which I thought was odd. I asked him why, I don't feel that my sight has changed. Then he said "do are you wearing your contacts" I said yes. He said the nurse didn't tell you to take them out. I said no. And then I took them out and he had to do the examination all over again. Then after the examination was done (the 2nd time) he didn't say if it changed or not and told me he was going to have me try "a new brand" but never told me what the prescription was. Then when I went to pay the copay and exam fees. She told me my total amount $215.00 I about had a heart attack. I've never had a bill that high even if I bought glasses or contacts. I always had pretty good insurance. So the most I've paid is between $100.00 and $175.00. This is just outrageous. My daughter also had an appointment same day has same insurance as me had same examination so I thought but when I questioned the office staff she said I had a multifocal exam and my daughter didn't and then she said and you're a new patient so that's why the amount is so high. But my daughter only paid $75.00 and I paid $215.00 that is quite a bit higher and we are both "NEW" patients. That is a bunch of BS. It is not my fault that my original doctor retired, he purchased her practice and her patients came with that practice so he should honor the existing long term loyal patients. Well let me just say I'll be looking for a new eye doctor this time next year!

I love the staff and experience here at Fig Garden Optometry!! Dr. Goebel is great! I came from a…read moresmaller practice and they have several additional pre exam tests they do to make sure the entire health of your eyes is optimal. It seems like a lot but I've never felt uncomfortable in any of them. And they move you through them quickly. The office is always tidy and clean. And there's never a huge wait up front. Maybe a couple people at the most. It's hard when doctors overbook and you have so many folks waiting, but not here! Great selection of eyewear. I can always find glasses and sunglasses. The gal who helps you in this area will tell you about any deals too! Pick up is quick and easy too. Recommended my husband to give them a try here too as his optometrist just retired. Give them a try!

I am a new patient establishing care. It has been quite a while that I received a thorough eye…read moreexam. Fig Garden Optometry is a great location that will make you feel warm and welcomed. The staff here are all very nice and patient. They are excellent at communicating with you especially with all of the different exam tests you are required to do. I honestly never had to do so many eye exams before, but I appreciated the thoroughness. Dr. Liao was the optometriest who assessed me and took care of my exam. I came here for contact lens exam, as well as, my eyeglass prescription. She is very kind, knowledgeable, and thorough! She is very personable and takes the nerves away. She treats you like any other person and not just like a patient. They do not try to upsell you and truly want the best for you. I would definitely come back.

Do not see this optometrist!!! Condescending and rude. He has to have someone in the room to…read morewitness his rudeness. Made a mistake on my Rx and then tried to back out of it by billing my insurance for payment of a redo which should have just been done.

Does a great job on and eye exam so places I have a hard time reading after eye exam because they…read moredidn't read my eyes right but he has been doing my eyes for years and telling me that I'm getting older and my eyes are having a few issues like cataracts which doesn't make me happy so my eyes don't work like they did before maybe never will

I went to the downtown office. Staff was great. Vanessa was extremely helpful in making sure my eye…read moreglasses were perfect! I ended up getting 3 pairs. Super happy!!!

I brought my nephew here for an appointment that he has at 11:45. We got here early to check in. I…read morehad been waiting for about an hour and at this point it was already 12. We asked the ladies at the front what was taking so long and they told me that his appointment wasnt until 12:15. I showed them proof of email stating that the appointment was at 11:45. They ended up giving attitude and not taking my nephew in until 1. We sat in the room waiting for the doctor to come in for thirty mins and still nothing. They have not even checked him. Im so frikken annoyed at these people. Highly wouldn't recommend. Update: It is now 2:15 and still nothing.

If you need to take a decision between to eat, pay the rent, care your children, or your health,…read moredon't lose your time. The only way to have an appointment at Advance Retina Care is to pay a membership. A yearly contract $2,400.00 or spend $200.00 every month. If you don't have money, Dr. Vivian Y. Kim and her staff doesn't lose their time on you and your health. Advance Retina Care is an elitist practice.

Dr. Kim has excellent bedside manner. She is easy to talk to and thorough with her exam and…read moreexplanation of her findings. I am so glad I found her. Her new office is easy to find right off Chestnut and there is plenty of parking. If you have any issues with your Retina I strongly suggest making an appointment with Dr. Kim.

From the moment I walked in, the entire experience was seamless. The staff was incredibly friendly,…read moreattentive, and right on time, which I really value. I never felt rushed at any point. The doctor took their time, was extremely thorough, and explained everything with a level of knowledge that made me feel confident in my care. What stood out most was how kind and present they were throughout the entire appointment. The exam itself was very comprehensive, and it's clear they truly care about doing things properly rather than rushing patients through. I've had some really terrible eye exam experiences in town at the last three facilities, and after leaving a doctor I loved in West Hollywood, I hadn't been able to find someone of that caliber locally until now. This office actually exceeds that experience, which says a lot. They also took my insurance and CareCredit, which made the whole process even easier and more accessible. I'm so happy to have found this office and finally feel like I've found my eye doctor. Highly recommend.

I've been going here for several years now, and he's a great eye doctor with a matching staff. I'll…read morestart by saying reallllly busy as the year ends so make sure to call before December for an appointment :-) They take the time to get to know you, discuss your concerns and look at your history. Dr Hayashi remembers his patients and is open to trying different things that may work best based on your feedback. One of my favorite things is that the office staff has the ability to text. It just makes life easier when you want to place a contacts or glasses order. I have referred other friends and family and they have all become patients of him as well.