Recommend this place for doctor visits, staff is pleasant to deal with and polite and know what…read morethere doing.

They are very welcoming and friendly. They get you right in & out the door as fast as they canread more

Dr Poulsen kept the conversation and the procedure very light and kind of fun. His surgical team…read morekept things light and interactive. You are usually smiling. Had fun. Great experience.

Not a walk-in, plan ahead ! Excellent medical professionals…read more Friendly staff. Easy access & parking.

With state of the art technology and spotless exam rooms, Jelen Optometry stands out above other…read moreOptometrists in the Central Valley. Dr. Jelen is recommended by Humana insurance, but takes most other insurance as well. Reception is courteous and efficient which goes a long way toward having returning patients. Dr. Jelen is competent and complete in his assessment of your eye's health. The accuracy of his prescription will return my vision to 20/20. Jelen Optometry has a large selection of eyeglasses for every budget and style, with professional help in choosing what is right for you. Overall, an outstanding experience.

Called for a new patient appointment the lady that answered the phone was extremely rude. I was…read moretold they were extremely busy and would have to call me back . The lady that called back was not any better in customer service. She tried to tell me there will be a charge for retinal imaging. I tried to explain to her I have VSP premiere and they are listed as a premiere edge provider which states as of January 2025 there is no longer an exam fee or a retinal fee. See pictures attached. She went on reading to me about how it's covered if you have diabetes only. Completely overlooking that they are listed as a premier edge provider and must be providing certain services free of charge. Apparently they have been charging these fees to people because she wanted to argue with me and was standing firm. We took our business to Eye-Q in Fresno.

Worst customer service ever did not felt welcome at all when I was trying to get my glasses! It's…read morelike they don't like their job or something nothing against DR. Garcia never met the guy by the way. Only his helpers. Real note customer service was just plan rude. And when you ask them a question all you get is a "I don't know answer" like come on you work there! You should know at least something what's the point of working there if you don't know anything ...

I love Dr. Garcia! He treats all of my family. He is very patient when doing the exams (especially…read morewith kids). My son wasn't the easiest patient as this was his very first time at an optometrist (he just recently started complaining about not being able to see from far). Dr Garcia took his time with him until my son identified what lenses worked better for him. The staff is very friendly and helpful.

Dr. Lin, is friendly, and professional. He has been treating my eyes for the last five years, and…read moreI'm well taken care of. His staff take care in how you're treated, they call, and text to remind you of an upcoming appointment. Also, if you're experiencing eye discomfort (unless it is an emergency) they'll fit you in asap.

Staff are horrible. Extremely rude. My daughter needed an appointment and would not work with my…read moreschedule even after I tried to reschedule within their business hours. They do not greet and made me feel extremely uncomfortable. After I asked for an appointment letter to be mailed, faxed, or through text so I can show my employer they refused. Will never go back.

From the moment I walked in, the entire experience was seamless. The staff was incredibly friendly,…read moreattentive, and right on time, which I really value. I never felt rushed at any point. The doctor took their time, was extremely thorough, and explained everything with a level of knowledge that made me feel confident in my care. What stood out most was how kind and present they were throughout the entire appointment. The exam itself was very comprehensive, and it's clear they truly care about doing things properly rather than rushing patients through. I've had some really terrible eye exam experiences in town at the last three facilities, and after leaving a doctor I loved in West Hollywood, I hadn't been able to find someone of that caliber locally until now. This office actually exceeds that experience, which says a lot. They also took my insurance and CareCredit, which made the whole process even easier and more accessible. I'm so happy to have found this office and finally feel like I've found my eye doctor. Highly recommend.

I've been going here for several years now, and he's a great eye doctor with a matching staff. I'll…read morestart by saying reallllly busy as the year ends so make sure to call before December for an appointment :-) They take the time to get to know you, discuss your concerns and look at your history. Dr Hayashi remembers his patients and is open to trying different things that may work best based on your feedback. One of my favorite things is that the office staff has the ability to text. It just makes life easier when you want to place a contacts or glasses order. I have referred other friends and family and they have all become patients of him as well.