I highly recommend going to House of Optical to buy your glasses. I signed in when I walked in and…read moreshortly after Erin called my name. She walked around with me helping chose frames that would look good on me. Erin was such a delight to work with. She made it fun with her pleasant personality. I had been procrastinating purchasing glasses because I would have a difficult time chosing what frames to purchase. It was easy because of Erin's help.

First time going there today for an eye contact appt/ prescription …read more I asked dr. Friedman if they had samples and he said even if they did they don't have time for a fitting today..? Anywhere else I've ever gone they take the extra 10 minutes to see if they have samples in stock and if they do then they just do the fitment of the contact lens the same day. I asked one of the ladies at the front desk and they said he would have checked if they had in stock.. but I told them I don't think he wanted to even check... it turns out they did have the samples in stock so they let me take the samples but he needed to look at my eyes again with the contacts before he could give the prescription.. so they said they would ask if he could take a few minutes to do the "fitting" and he said no now I need to go back tomorrow for a 15 minute check so he can look at my eyes.. (when I was there anyway but didn't want to see if they had my prescription in stock) when he originally told me he'd call me back for the fitment when the trials came in in 7 days... he didn't even want to try.. and wants you to come back for 3 appts total before the prescription is issued. Stay away, lesson learned for us.

Dr. Sarah Taylor of Eyeglass World is the best optometrist! I took an elderly disabled family…read moremember to her recently for an eye exam. This family member hasn't been able to see properly for years. She recommended cataract surgery. The eye doctor we had been seeing for years never mentioned that my family member needed cataract surgery. We went to the cataract surgeon for the surgery, and my loved one now has nearly 20/20 vision for the first time in decades. The staff at Eyeglass World was very accommodating and friendly. Also, when I had to return a few times for adjustments to my loved one's reading glasses after the surgery, the staff made the adjustments quickly. One of the adjustments was made at no charge. I would highly recommend Eyeglass World and Dr. Sarah Taylor!

Not very nice people work here. Grumpy, belittling and condescending know it alls to be completely…read morehonest. Come off really rude. In the middle of buying glasses I wanted to just walk out. Maybe I should've. They get you with these "great deals" but you still end up paying $320 at the end of it all.

Brought three pairs (one pair were sunglasses) and one lenses replacement where I kept the frames…read more Each was wrong Because they were progressives, tinted, and bi, I really tried to make the best of it, until I realized that it wasn't me, it was actually my glasses. To read as in books, etc., I have to raise my head up and attempt to fit the reading in the bi-focal. When I specially ask for more reading space across the bottom. At work, I can't read my computer screen, it fuzzy. So I'm going to call today and see what run around I am going to get. P. Jackson-Walters

For the past 7-8 weeks, I've been suffering from severe eye irritation and have been on steroids…read moredue to what I believe is a misfit contact lens placed in my left eye by this location. I have keratoconus, and I explained from the beginning that my symptoms only occur when the lens is in , yet the staff dismissed my concerns and blamed UV light exposure without conducting any proper investigation. Every time I went in it was a check to see if the inflammation has gone down and the inflammation definitely kept coming back. I repeatedly told them something felt wrong with the lens, but I was ignored. I even went as far as to wearing sunglasses every day. After nearly six weeks of ongoing inflammation, I was finally allowed to speak to the director who had originally fit my RGP lenses years ago. Once he examined the lens, he acknowledged the issue and said he would order new lenses. But even after that, no one at this location followed up or made any effort to ensure the follow up with me about proper paperwork and prior authorization that were submitted to my insurance. There was no coordination or urgency, despite my repeated concerns. When I visited on July 22 to request my medical records IN PERSON so that I could have them reviewed by an attorney, the manager initially told me he would provide me with a prepared document. But later during the same visit, he completely changed course and claimed I would have to "go through corporate." This kind of shifting response is not only unprofessional , it's a violation of my rights under HIPAA, which guarantees access to my own records. The general manager, Candace, was supposed to contact me that same week, According to them, she was out and would come in on Thursday , and despite multiple attempts and assurances, I've received no call, no voicemail, and no explanation. I've since filed a grievance with my insurance carrier and reached out directly to Henry Ford Health board members. It's now been over two months of pain, blurry vision, and being trapped in a position where I can't work or drive without a lens that causes me pain. Henry Ford Health System needs to do better. Patients deserve responsive care, honest communication, and full access to their medical records , not runarounds, excuses, and for me a form of possible medical neglect. The inner corner left eye is in the photo. And even though it doesn't look so big, it is Definitley really uncomfortable.

A huge selection of frames, that you won't find at the chain stores. Comparable pricing. You deal…read morepersonally with the owners

I had a terrible experience with Berkley Eyewear back in December; have written reviews and took…read morethem down because I thought they were too harsh ...they weren't. Should have left it up. No doctor on staff - just a doc who comes in once a week it seems. Have no idea what his credentials are. My glasses have never been right prescription-wise and weren't from the time I picked them up. When I expressed this the owners were really obstinate and quite rude and we had an unpleasant exchange. It's now February and I tried to wear the stupid glasses again today (that cost way too much by the way) and they still make me dizzy. Rather than going back in there and deal with the unpleasant owners, I'll go elsewhere with an eye doctor on staff and get new glasses. I also notice that any of the positive reviews on here are really old. The most recent positive one is 4 years old and that's the "newest" - the others are at least 8 years old. It was terrible experience. Go anywhere else.

Glad they shut this place down the black lady optometrist here was nasty! I made the mistake of…read morecoming here, I had an emergency and my normal office was booked up. Lady had a huge ego and power trip and talked horrible to me. I ended up going calling my office crying and was helped because they care about my health. A man with 30 more years of experience than her and i was met with respect care and solutions. Education can't fix class. All the workers were very kind but this place shut down speaks VOLUMES

I came into this place with my eyeglass prescription on the 7th of February. Today is March 1 and I…read morestill haven't received a call, so I called them and was told that I came in on the 21st and it takes two weeks. The dummy just lied. I have my receipt. Never again. Plz go somewhere else.

Great people, service, and options! If you need anything in a optical realm here's your one stop…read moreshop

I stopped going to Crane Optical years ago when Howard Crane took over for his dad, Leonard. The…read moreprices are ridiculous and if I questioned anything I got a snarky answer from just about everyone on his staff and he comes off as a sarcastic smart ass himself. He's definitely not as caring as his dad was. That is why I decided to find another optometrist. I'm sure this review won't hurt the Crane Optical business, but these are my thoughts and experience.

Eyeglass World has been changed to America's Best which is the parent company. Dan the Optician is…read morevery professional and does a wonderful job of fitting eyeglasses. I preferred Eyeglass World but he keeps me coming back!

I recently had eye surgery and my vision prescription will be changing for the next month or two…read moreuntil it stabilizes. Meanwhile, I needed a pair of glasses ASAP so I could safely drive until my eyes heal and I have a permanent Rx. My eye-surgeon gave me a temporary prescription. I looked for places with an in-store lab that could make lenses *now* instead of the typical multi-day/week delay, and since these would only be temporary, had low-cost lenses & frames. I discovered Eyeglass World. I went in, explained these glasses would only temporary and asked for the cheapest frames and lenses. I selected a surprisingly nice frame which was also their lowest cost one. Four hours later, they texted me the glasses & lenses were ready. Very happy customer!

I needed glasses repaired. I took them to Target even though I hadn't purchased them from Target…read more Debbie assisted me. She repaired the broken screw and replaced the nose pads-no charge! I recommend Target Optical-a friendly helpful place, and Debbie. Thank you!

I arrived for my 10am appointment, dr. had not arrived yet. At 10:10 I asked the receptionist if…read moreshe knew when dr would be coming in, she said no. By 10;15 I left. The receptionist was very nice. However, very rude of the dr to not come in on time for clients. Will not go back, my time is valuable too.