Dr. Sarah Taylor of Eyeglass World is the best optometrist! I took an elderly disabled family member to her recently for an eye exam. This family member hasn't been able to see properly for years. She recommended cataract surgery. The eye doctor we had been seeing for years never mentioned that my family member needed cataract surgery. We went to the cataract surgeon for the surgery, and my loved one now has nearly 20/20 vision for the first time in decades. The staff at Eyeglass World was very accommodating and friendly. Also, when I had to return a few times for adjustments to my loved one's reading glasses after the surgery, the staff made the adjustments quickly. One of the adjustments was made at no charge. I would highly recommend Eyeglass World and Dr. Sarah Taylor! read more

Not very nice people work here. Grumpy, belittling and condescending know it alls to be completely honest. Come off really rude. In the middle of buying glasses I wanted to just walk out. Maybe I should've. They get you with these "great deals" but you still end up paying $320 at the end of it all. read more

I have so appreciated Eyeglass World. Every time I visit I get outstanding service. The glasses selection is really incredible and usually half the price (or more!) of other reputable eyeglass franchises. I'm always surprised at the way customer service is both attentive as well as leaves me alone long enough to find what I'm looking for. Just about the time I've got a question there's someone there with answers! Thank you for such a great experience! read more

I walked in just to get my eyeglasses adjusted; Robert helped me and was so polite and helpful.

I was amazed by the excellent customer service I received from everyone I encountered from my initial call to the time I left from the store. When I first called to see if they could get me in "same day" the receptionist was eager to help and even kindly went through my insurance so that I would know what would be covered as far as my exam, glasses and lenses. Upon walking into the store I was warmly greeted by staff and had a pleasant experience with the optometrist. From there the customer service lady kindly walked me through the types of frames and patiently helped me choose the best one for me. I needed my glasses made rather quickly and the service team was willing to expedite them for me. I even overheard the manager dealing with a disgruntled customer on the phone - he remained calm and respectful throughout the entire call. Very rarely do you come across this kind of service so I will always support this store and refer others to go here as well. read more

I recently got a new prescription & new glasses at Henry Ford Optimeyes, but I decided that I wanted to have some choices in frames that I wear, since the ones I got are purple & don't go with everything. I'd stopped into Eyeglass World a while ago to fix another pair of glasses and they were very nice -- and didn't charge -- so I figured I should go back. I actually did find frames that I like in the 2 for $78 section. Of course, once you add the progressive lenses & anti-reflective coating, the price increases dramatically. Still, the people were very friendly and welcoming. Nikki was the one who helped me initially when I picked the frames out. She was funny, nice and patient -- and probably a bit overwhelmed that I was ordering 3 pairs of glasses. (I brought in a pair I already own for new lenses.) When I picked up my glasses today, Tasha helped me. She remembered me from last week. She, too, was very friendly, funny and helpful. These people are wonderful, and not the least bit stuffy or intimidating, nor do they try to upsell like some other places do. I'm sure I will be back when I need a new prescription. read more

Highly recommended. 100/100. Very professional and friendly . Thorough checkup and great recommendations. I love this place. read more

First of all, let me comment on the selection of eyeglasses. They had some of the cutest frames I've ever seen. However, more importantly were the people that work there. Dr. Dr. Sarah, Denise, Emily, and Jared were fantastic! All of them made me feel comfortable and well cared for. I'm in the sales profession and the, genuine, open personalities of the team there will keep me as a customer for years to come. Oh, and I love my new transition lenses and cat eye frames! read more

In progress .. new experience for me. Like Dr. Will keep updating Apptmt was last Fri -- My prescription a challenge but hoping solution coming shortly Must have patience here. Friendly but many steps in processes. Frustrated - 2/for 78 glasses good deal but... contacts adventure not finished and if I had stayed with eye doc local to me -- I am a case but not an angry person just no call back and no contacts on order. Need assistants -- if management reading I. Called them 2/27. Returned call 2/28. They shared sent in new script today to where I originally ordered from (and have had order cancelled because prescription didn't match my order ). read more

We visited this location right before Christmas and had an amazing experience. Got my husband two new pairs of glasses for the awesome deal they were offering at the time (2 pairs for $78). I have to give a shout out to Tiffany. They originally informed us our glasses would not be ready until after Christmas but because my husband was having such bad headaches they move some things around and got his glasses done same day. Amazing service, amazing staff. HIGHLY RECOMMENDED!!!!! read more

I have been here a few times and absolutely love it. Before this pair of glasses inhad others and my toddler gave them to my dog and they replaced them no question asked. I needed a new pair so i made a appointment for me and my fiance. They were absolutely amazing. All the staff was friendly and even played with my toddler and help me find the perfect glasses. Emily helped me with my glasses and she so amazing and funny. I was greeted with smiles also. If u need a amazing place go here ask for Emily if possible but everyone there is amazing and knowledgeable. read more

Nothing short of a phenomenal experience! Being from out of state, losing my glasses the way I did was a little upsetting. I broke them at work and I didn't have another pair. The next day was Sunday, no help available. So after spending time on Sunday looking for a same day I eyewear place, I chose Eyeglass World. And I am most certainly glad that I did! The staff there at Dr. Taylor's office was nothing short of amazing! I have crummy eyes, so my prescription wasn't easy; but I got my glasses TODAY! And, the price was so amazing! My vision insurance was accepted, so I'll get about $100 rebate! I had no co-pay either! Everything was just perfect! I have kind of a big head, they have plenty of frames to fit my face. I was impressed! I highly recommend the good people on Orchard Lake Road!! A gentleman in the store greeted me and ushered me to the back, toMiss Ruth who quickly got me checked in. She even gave me a quick pre-screening. Dr. Taylor, very nice, professional, efficient, friendly, great chair side manner. Emily, the sales associate, quickly helped me understand what I was looking for and how too choose my frames quickly. She got me rung up and out the door swiftly and efficiently. My glasses were ready a few hours later. WhenI returned, the assistant manager got me together and I was out the door swiftly! The best experience I've ever had getting glasses! And, I'm 48 years old and I've worn glasses all my life. Less than $300 for two pair! One pair of regular glasses that I got today, her sunglasses that will be ready soon. Go on in, they will take great care of you! read more

Eyeglass World - The receipt for my glasses, what a GREAT price for 2 pair! ESPECIALLY, with my prescription!!! - Eyewear & Opticians Near Me - West Bloomfield, Michigan

I have been to other eyeglass world's before but this one is the best!! Everyone there is so nice and was so helpful when I was picking out my glasses. It really made it easy for me especially since I am very indecisive! read more

Very rude and unprofessional at the West Bloomfield site. It felt as though the sales lady thought she was doing me a favor. When she told me she was done with me instead of thank me for my service when I gave her my information for an appointment, I was outraged! She continued to make snarky comments in front of my daughter to me to the point where I canceled our appointment with the optometrist. Before I left I told her how rude she was and to try to be kinder to future customers, but I won't do business there. Needless to say I drove on down to another eyeglass store, got her exam that day and spent over $500 on glasses and an exam for my daughter. Eyeglass world of West Bloomfield you really dropped the ball with your unprofessional ways. read more

I highly recommend you go here for your glasses. We had a great experience with Jared I recommend him. He helped and was easy to work with.

Let me start by saying that I have been a loyal customer to OptimEyes for my entire life and have always been thoroughly satisfied with their service. However, my experience at EyeGlass World on Orchard Lake Rd. was a remarkable one that greatly exceeded my expectations. Let's face it. When it comes to handling medical exams and such, we essentially want two things 1.) To be in and out. 2.) To not spend a lot of money. Eyeglass world has these two qualities in spades and adds a third; EXCELLENT customer service. The staff and doctors (the doctor I saw) are incredibly friendly and I was greeted several times by the manager over my two-day visit. They're brand new and I hope they do well. read more

The doctor did a good job evaluating my eyes last week. I thought he was thorough and educated. A warm bedside manner and all around enjoyable during my 30 min appointment. Strongly recommend. read more

I recently got my exam at a competitor with a quote for a pair of glasses. On my way home I passed this eyeglass world so I figured I'd see what it was all about. The store was clean and well stocked. The manager, Russell helped me. Walked me through the many frames to choose from, asking questions about how I use my glasses, suggesting styles and sizes that are compatible with my life! Once i had my options chosen I met Russell with my tray at the desk and he went over all the different options available to me with my bifocals ensuring I got exactly what I not only wanted but what I needed too! I got my progressives and sunglasses the next day! Even better, this location stocked my contact lenses and even matched what I pay at Costco so I walked out with those that day!! They were a little busy when I got there but was greeted immediately and once they were helping me I felt like the only customer they had. Very personable service and felt like they truly care about me and my sight. Best part: a pair of progressives, a pair of sunglasses AND 6 months of contacts for almost the same as 1 pair at the other guys. read more

Today I went to Eyeglass World to have glasses made and was very pleasantly surprised at the exemplary service that I received. The young lady who waited on me, Rachel, was extremely helpful and very patient. I was not exactly sure how I wanted to have the glasses configured given some sight limitations, but she patiently and thoroughly explained each possible configuration based on my optical requirements, while keeping in mind my price point. As luck would have it, I am an expert in the customer service arena as I am business school professor at a local university. I also have a training and consulting business where I train customer service employees (among other types of training) for local companies. Your employee, Rachel, did everything right and should be commended. Thank you for the opportunity to give this review. read more

Shalinthia and Latasha were incredibly helpful, they took their time and made me a happy returning customer!

I came in today to fix my sunglasses that were very loose. I did NOT buy my glasses from them but they fixed them anyway. Rashad & Tiffany helped me and we're both very nice, kind, and a great help. read more

I am very glad that I found this place! The Customer Service and Professionalism shown by the staff must be mentioned as its rare that such terrific service is given to people these days. Thanks to Artesia and to Erik for superior customer service that goes above and beyond. I will be happy to tell everyone I know that needs an exam and new glasses or contacts about your great service and terrific prices. Great TEAM of people at this location! Thanks! read more

Needed new eyeglasses pretty quickly. Good selection at competitive prices. Everyone I encountered at the store from optical techs to managers were helpful and knowledgeable. I even got a follow up call to make sure everything was ok. Would certainly use them again. read more

I just came in for an eye irritation. I have had this issue before and no longer go to the eye dr I use to with their big fancy office etc. I meet with Dr. Coral Hunt who is by far the nicest, sweetest, person I have meet in the field. She took her time explaining my issues, my treatment and follow up. I understand that she is not here all the time and strongly encourage people to make appointments when she is in, and to tell the management to do whatever it is they need to keep her in that store as often as you can. THANK YOU Dr. Hunt! read more

DO NOT GO HERE THE DOCTOR MADE SEXUAL ADVANCES TOWARD ME THE ENTIRE VISIT. The older doctor that works here sexually harassed me during our appointment. I do not have his name because he did not introduce himself to me. He put his hand on my knee REPETITIVELY and insisted on putting my contacts in my eyes for me. He put the contacts in my eye with his bare hands... and removed them for me.... I have been wearing contacts for 10 years and was more than capable of doing it myself but he insisted.... I am appalled and would steer anyone away from this establishment because of this assailant. He was inappropriate and unprofessional and I am truly traumatized to have this man working in our community. Please be aware. read more

I recently purchased new glasses from direct optical paid 650.00 for 1 pair. I decided i wanted a spare pair , so i called Eyeglass world. Lakisha was very helpful on the phone. And took the time to check my insurance coverage. When i entered the store. Everyone i encountered from Lakisha, the staff, the Eye DR. I am very happy with the 2 pair i picked up today. Both pair cost me 450.00 for the same lens . I would highly recommend anyone looking for new glasses, to go to this location. read more

I was having trouble finding a new place after my old place closed down.This place was great!Very thorough,friendly,and the young man,Eric,who did my eye exam was so professional and had a soothing voice that it took all my anxiety of trying a new place away!The contacts he recommended are super comfortable and he explained everything about them to me!Awesome prices for such good services! read more

Roy S. - I love this place! I got glasses and contacts with great service. They made me feel like I was their only customer by how prompt and professional they were. I recommend them to my family and friends on the regular! Five stars isn't enough credit! Add more stars read more

My new place to buy eyeglasses HANDS DOWN! I was previously purchasing my glasses from LensCrafters but trust me I will NEVER be making that mistake again. The staff at my LensCrafters location were dreadful! I love love love the people who helped me today at the west bloomfield location. There was a manager there who was a ginger (I'm so sorry I forgot your name but you were great!) who was as sweet as can be. They really try and get you the best deal for your money. I bought two pairs for myself today, and I'm bringing in my family members tomorrow so they can order as well. read more

If you like your eyes then this is your spot. Amazing deals all around with prices very hard to beat. These people are gonna be putting costcos eye center out of business. I caught a great vibe the second I walked in the door. You'd think that with all the smiles you're greeted, with this place was a dental clinic. To top the great deals they have going on, they have the widest selection of sunglasses I've ever seen. I saw that before I even bought the glasses seriously though, Shalinthia was beyond helpful with amazing taste in glasses. She analyzed my skin color, face shape, eyes and facial structure before recommending the pair of glasses I got. I walked out with 2 pairs of glasses and it wasn't bc of her. Almost everything is buy one get one free! read more

I was up front with the staff that I needed to get my pupillary distance as part of my prescription. I fully intended to order a pair of glasses through them, but I also needed to order some specialty products that they do not carry. I was told it would not be a problem. I mentioned it again at my eye exam, only to be given an evasive answer about it. After the exam, the person assisting me was steering me to buy a pair of glasses, which I intended to do but also wanted to get my pupillary distance. She told me that we weren't at that part of the process yet, and finally hinted that it might be an issue. Finally, when I insisted, a manager told me that they don't give that information out, as though my own physiological measurements are some sort of secret from me. It's rude, insulting and completely disrespectful to my time when I was completely up-front with them. I walked out without buying glasses at that point. Extremely dissatisfied with the disrespect shown to me and my time. read more