Super friendly service. Fast service they don't do their glasses in house so there is a wait but I'm happy to wait because of the service being so good read more

The staff here were so helpful! They were very efficient and patient when I was looking/ deciding what glasses I was going to buy.

I put off taking my teen daughter for contacts for so long, but I finally decided to try Eye-Deal Vision after seeing how much they do to support our local high school. We had SUCH a wonderful experience! The staff and doctor were all so caring and thorough. It's hard to learn to put in and take our contact lenses, but they were cheerful and patient then super complimentary when my daughter finally got it. They have been upfront about their prices (self pay). I will switch our whole family here when we need our prescriptions renewed. read more

I placed an order for my contact lenses to use my 2016 benefits. I called a month later to check on the status of my order only to find out an order was never placed. I was told that they had finalized my prescription. So I am out 2016 benefits and have no contacts unless I use my 2017 benefits. Apparently loyalty does not go anywhere nowadays. I doubt you will ever get my business again, especially after all these years. Customers must be a dime a dozen now. read more

I was here last week but omg they have no patience, act like they are doing you a favor and it seems to bother them to answer questions. The front staff was nice until I asked a few questions about the procedure and they got bothered and always answered with "we don't know, the doctor knows". The doctor seemed in a rush and bothered that I didn't know or wanted answers. Don't come to this location even if you have to travel 20 more minutes to another. Wasted my time and money here. Never again. read more

As a first time patient, I wasn't quite sure what to expect. I had my appointment on a Saturday, and I showed up 10 minutes early and they were able to take me right away! I had some pre-testing done before meeting with Dr. Nguyen, but the tech who did the testing was awesome. Dr. Nguyen was very to the point and knowledgeable. I had no issues with insurance and I didn't expect to pay the low amount that I did. I would definitely recommend Eye-Deal Vision on Hausman to anyone. read more

Si tried to use this p lace for the first time today. I made an appointment online and an hour later someone from the office called to confirm. They had a different time somehow, but I ageed to change. Then she put me on hold. When she came back she needed to change the date. I agreed again. Then she put me on hold again. When she came back she sadid that my insurance info was incorrect. I pulled out my card and verified it. It still wouldn't go through. She tried my Social Security number. No luck there. Then she put me on hold again. When she came back she asked me if my Medicare was PPP or HMO. What???? It's just Medicare. I told nevermind and cancelled my appointment. read more

I visited this place for the first time and everyone was super nice to me. The front staff was friendly and Doc Rogalinski was very thorough with my examination and his explanation on his findings. It is also cool that they recommended brands that had additional discounts complimenting my insurance provider. I would definitely recommend this place. read more

Eye Deal Vision billed my insurance for more services than they provided. This screwed me because when I needed the service later, my insurance didn't cover it. When I talked to them about it, they wouldn't listen and eventually wouldn't talk to me anymore. read more

In the past - I experienced routine exams at this location for a number of years. I left work early attend an office visit due to an issue I was having that needed immediate attention. Diana advised me "I would need to play the normal office visit of $160.00 even though I HAVE health and eye insurance." Why pay for my visit upfront when I have insurance? I went down the road as a walk- in and only paid my deductible of $50. I will never go into an Eye Deal Vision location ever again. Stay away from this location if your coming if for a non routine exam. read more

Coming from the healthcare industry, this had to be one of the worst places I've ever been to. The location is nice and new but the staff is some of the worst, rudest people I've ever encountered. The male optometrist was nice but our visits were very brief and not thorough. I had a stye in my eye, and he referred me to an opthalmologist that was of no help and he referred my husband to the same practice for possible LASIK and we left that consultation unhappy as well. This was our second year to go to this location. Last year we just had our eyes checked and did not purchase any eyewear. This year, we went in for our annual visit and purchased over $500 worth of eyewear (Dolce & Gabbana and Nike's) and neither purchase was satisfactory. We purchased glasses the day of our eye visit and went to pick them up a week later. When we went to pick them up, my husband's glasses were incorrect. The lenses were swapped and they wouldn't admit they typed in the wrong information into the computer system. His left lense prescription was in the right side and vice versa. He ended up having to reschedule an eye appointment with the doctor for a week later and the doctor said that the front office staff should have just ordered the replacement glasses then without him having another appointment. He finally received his glasses correctly almost 4 weeks after the initial appointment. I gave my glasses about 2-3 weeks to get used to, but they were too loose. I went to get them adjusted and the optical tech would either tighten them too much and the frame temples would cause me a headache or they'd be loose and slide off my face. I asked to have them exchanged since I was dissatisfied with the glasses. The optical tech told me that they would exchange the frames but that I would have to pay them $50 for the lenses. Remember this is within 30 days of purchasing the glasses, that I wanted to exchange the glasses and was then told to pay an additional $50! I don't know of any company that would do that. I already spent almost $300 on glasses and I was expected to pay another $50 for the lenses!!?!?!?! I would understand if I picked out new frames that were more expensive that I would need to offer additional compensation, but I hadn't even chosen new glasses. Therefore, I called my vision insurance company to try to work something out. In turn, I gave my own personal cell phone to the optical tech and he was on the phone with the manager for more than 20 minutes and still no compromise since the "office manager" was not in the office. This all occurred on a Thursday afternoon, and I was told that I would hear from the office on Friday regarding the situation. I waited till 15 minutes before 6pm CST, when the office closes, and I still had not heard from any office staff. If the office hadn't come to a compromise, a courtesy phone call should have been given to me notifying me that no decision had been made. When I called the office and spoke to the optical tech, he was VERY rude to me and told me he had no time to call me and that his office manager hadn't been in the office. He kept telling me that he had 13+ years of optical experience and that they never made any compromises with patients and that he understood the vision insurance industry very well. He said, even if they had come to a compromise of cost, and if I would have ordered new glasses today, that it would be 7-10 days until I would receive them. So...little did he know, that I've worked in an optometrist's office before and have worked directly with this vision insurance company before and as an optical, they can request a "rush" on optical jobs. After about 15 minutes of him arguing with me, I have made my decision to never take my business back there and never recommend it. All I ask is that people who work with the public be considerate of their lives and that not everyone has all the time in the world to do the follow-up. If I wouldn't have called today before the office closes at 6pm...when would I have been contacted?!?!?! Never? Possibly a week later. Who knows. My conclusion: the optometrists are nice and you can go there to get your eyeglass prescription, but do not order glasses from them. WORST EXPERIENCE EVER! read more

ABSOLUTELY AMAZING ESTABLISHMENT! From the moment I walked in... till the second I popped in to pick up my glasses. Customer service is beyond what you expect! Dr. Nguyen, Katt, and David are amazing! Keep it up! read more

Terrible place! Go anywhere else! The doctor's were nice but the staff is rude and terrible to have to deal with. They also charge for many little things that at other places you are not charged and tried to charge me twice for something I had already paid. Question every cent you pay here or you will be throwing money away! read more

Agreeing with the person below , the man is nice but I am a very patient person and the service took forever . Some of the staff did seem rude when I observed them helping other patients . I only purchased glasses there and they are the correct frames although expensive I am happy with them . They could do better , and I wouldn't recommend to anyone . I went there for convenience. read more

I appreciate that they accept various types of insurance. I just really want them to make an option to cancel an appointment online. It's also very easy to make an appointment online as well. I like this place. It's clean and the staff is friendly. My optometrist was a little rude, but on the next appointment I hope to have a different person. read more

First of all, I normally have my husband post my reviews because he is more familiar with how this works. This time however, I felt compelled to do it myself. I had an appointment scheduled but I screwed up my work schedule so I dropped in to see if by some crazy chance they could see me right then. Not only did they work me in right then & there, they were super accommodating. The staff was so friendly and kind. I never felt rushed. The doc, Dr. Rogalinski, was amazing!! You know when they refract you they say, better-worse as they flip the lenses and it seems to take forever. You get to the point to where you're not trusting what you see anymore. Dr. Rogalinski refracted me without my help and got it to almost perfect before he asked me better-worse, only twice I might add and I was done. Truly amazed me!! During my visit he was kind, professional and fun. I can't say enough great things about my visit. Oh and special shout out to Michael. I called before my visit and asked a bunch of ignorant questions because I wanted to go in informed. He took the time to not only explain/educate me but he never made me feel like I was asking dumb questions. He truly seemed happy to help me. Kudos!! I hope this helps someone like me who looks at reviews to help make decisions about who is best to see. Totally totally recommend Dr. Rogalinski and his staff at the 1604 location. read more

I've been a patient for a few years and have always been very very happy with my exams and the service. The staff is always wonderful and a pleasure to talk to and do business with:) Yes, I agree, there aren't a TON of frames, but I'm also willing to go to the other locations to see what they have if needed. I understand that every practice can't have every single frame out there, so that doesn't really bother me. I love my glasses that I have and didn't feel like I needed to settle. Also, the locations are very convenient. read more

This was my first time here but it was amazing. The receptionists were great and energetic and had smiles the entire time. They did not waste time or beat around the bush. Came in for m scheduled appointment time and they were prepared. Took my information and began the examination right away. After the tech was done with me Dr. Nguyen was already seated in the room, I didn't have to sit there waiting and waiting. That to me was the biggest shock. They were very comforting and made me feel like a friend. Afterwards they offered me exclusive GroupOn coupons and offers on frames and left me with many options if I ever wanted to come back and purchase some. It was amazing! read more

First I'm sorry that I can't recommend this place. I went in for my yearly visit in Aug. at the time my eyes were bugging. The doctor didn't notice any issues. Well they progressively got worse. I went in for a medical visit that cost me $150. At that visit the doctor told me that my eyes were in bad shape and I needed medicine and I need to charge my prescription to daily wears. That surprised especially since I was just seen by the other doctor in the office and paid for extend wear contacts for 6 months. It went down hill from there. The doctor prescribed me medication that was no longer in production. The pharmacist reached out to the doctor and she never responded. I had to call the doctors office to get a response to the pharmacist . As the patient I never once received a phone call from the office or the doctor explaining the issues with the medication. It took me an additional two days to try to get a new medication send over to the pharmacy. Once The prescription finally got to the pharmacist it was not covered by my insurance so it took another several hours to try to get a medication that was covered by my insurance. I explained to the office that I was extremely upset that I had to make all the calls from the pharmacy to the doctor to the doctor to the pharmacy to try to get this medication worked out and yet no one from that office had ever picked up the phone to call me. And the response I received was just blame the other office for not communicating that I needed to be called. Seriously you need a note in the system to tell you call your customers/patients. I have to follow up with the doctor two more times which cost me an additional office visit fee. The last time they were going to charge me an office visit to change my prescription when I explained that I was not happy about having to pay to change my prescription that could've been changed at my last appointment the girl at the front went to talk to the doctor. She came back with the changed Prescription and told me I did not need to see the doctor. WTF is all I could think. I felt like a piggy bank and when I put my foot down the doctor was no long interested in helping me. My eyes are still bugging me and I'm still having trouble with my contacts. Not only would I not recommend this office or doctors but I would warn people to stay away. I don't mind paying for a service if I felt that it was worth it. read more

I kept coming to this eye dr because I really like the lady dr. I'm discontinuing as I am tired of the constant rudeness of the front staff. Every time I have come over the years, they have always been very rude. I'm disappointed as I really loved the dr. read more

This is my first time buying contacts. I paid 130 plus 60 from my insurance for a 6 months supply. Just realized its about 100 anywhere else for the same amount. Found 2 contacts that were defected and called them about it. They said if the whole box wasn't open i could return them. Lol like if the boxes are clear!...... Well bottom line is this place is over priced for no reason. The only reason i went is cause my insurance is only accepted here. Ugly frames too fyi read more

I've been coming here for years. From the optometrists, to the girls in the front, everyone is friendly and helpful. Appointments are very punctual so you don't have to worry about wasting your whole day! I definitely recommend this place. read more

Very good service and doctor was thorough; however, I was really disappointed by the selection of frames (both eyeglass and sunglasses). Luckily I was able to settle on a pair, but left without ordering any sunglasses. Staff also had no idea when they'd get more frames in and instead told me to go to their other location. read more

Don't go here because you will get the wrong prescription. I went to have my recent prescription filled by Lens Crafters because they had a pair of glasses I wanted and this office did not have this pair. When I went to pick up my glasses I could not see. Upon further investigation by Lens Crafter they informed me they believed the axis for my left eye was wrong due to the difference from my previous prescription. I now have glasses that I can not use. I use to go to Eye Deal Vision between 2009 to 2014 and I was always charged for something extra that was not covered by my insurance but I never question the extra charges. I was often told it was for a test that were not covered by my insurance. I once took an old frame I bought from them to have new lens replaced and they charged me because they broke one of the lenses and the office people told me I had to pay once again for the new lens since I didn't buy a new frame. Another words I paid for their (Eye Deal Vison) mistake. The last 4 years I've been going to a Ophthalmologist off Main Street because I now live near downtown and have been very happy and no extra charges but this year my Ophthalmologist retired. I thought I would give Eye Deal Vison another chance since they are close to my work. I was surprised that they still use the old school test for glaucoma when and of course I was charged extra for test that were not covered by my insurance which was not the case at my Ophthalmologist. Please beware!!!!! I'm contacting them to make sure they make things right and I will update my post with the outcome. read more

I absolutely loved this office. The staff was amazing, including the dr! He was very friendly and quick and very informative!

Had an appointment with Dr. Elizabeth Nguyen for a new contact and eyeglass prescription. The doctor was very friendly, my contact RX seems fine and, although I haven't tried my glasses RX, I'm assuming I won't have any issues. Overall a good experience. read more