Busy but best MDs in town Sad to have Dr Woo retire! Will try a new doc and post additional review soon read more

I am a patient here and for myself, I haven't had any problems. However, I tried to schedule appointments for my three children. I was told that only two family members could be scheduled at a time because if three patients no show, that it a big empty block of time for them. I told the scheduler that I've never missed an appointment in my life and asked if there is any way around this as I don't want to have to take two separate days off of work to do something that could be done at once. She told me that she could not schedule them all but she could transfer me to the clinic and I could ask them. I got the clinic's voicemail which instructed me to only leave one message as leaving multiple messages will increase my call back time. They never returned my call. Never. Maybe that's why people often leave multiple messages but what do I know. I may continue to go to this clinic myself since it's close to my work but I'll be finding another clinic for my children. And if I'm impressed with the next clinic, I won't be going back to Eye Medical. read more

I've been a patient at EMC for a long time. Dr. Ehrlich and Dr. Rhodes are fine but don't schedule a procedure! The clinic has the worst process ever. Please make sure to read my whole review. Had cataract surgery about 3 1/2 years ago. Upgraded the lens/procedure in left eye to improve vision. It was fine except the bill you get is always more than expected. When I went 2 months later for cataract surgery on right eye. I told them to just do the regular cataract lens, no upgraded lens. I'll wear contacts if needed since there's no guarantee anyway. What I don't remember being told is the possibility of scar tissue? I won't swear the doctor didn't mention it but I should've been told "it will happen, it's just a matter of when" how long it takes for the scar tissue to develop. I thought something terrible was wrong with my eyes when all of a sudden 3 years later I could hardly see driving or looking at my computer. I called to schedule an appointment and was told Dr Ehrlich 1st available was 3 months out. I can't wait because I can't see my computer or drive. I got an appointment with Dr Rhodes (a week or so later). I guess I was lucky I was able to get through to the scheduling desk back in February 2025. I was told I need the YAG procedure, scar tissue from cataract surgery and that scar tissue is inevitable (just depends on how long it takes to cover your eye. THE REASON I'M WRITING THIS HORRIBLE REVIEW: I scheduled the YAG procedure at this appointment. I asked the nurse for an appropriate cost? No idea she said but Surgery Center will call me the day before the procedure the my cost. REALLY the day before. That doesn't give you anytime to budget for procedure/surgery. I just wanted a ballpark. Are we talking $500 or $5000?? I called EMC 15 times or more the 2 weeks prior to my surgery to get an idea of cost. The recording that says press 1,2,3 etc kept saying "I'm sorry I do not understand your selection" WHAT??? I could not get a hold of anyone. My calls were spread out over days. I understand anyone could have issues with a phone system on a certain days but not every day for weeks. I finally got through and left a voicemail for surgery coordinator/pre-cert person. She did call me back. Asked her what the doctor charges? She said the doctor doesn't charge! Really! I asked her 3 times and she kept saying the same thing. It's the charge for the surgery center and they will call me the day before. Since the doctors own (or have some type of ownership in) the surgery center I thought maybe they get a portion of that? What else am I supposed to think? Had my 1st YAG procedure then went back for a follow up appointment. Scheduled my right eye YAG for the next month. Before the 2nd procedure I got a bill from the doctor for $373. The charge for YAG is $500 and $500 for the surgery center. If they would've just told me what the doctor charges I could've figured I will not pay anymore (more likely less) because of my insurance. I have a budget and like to know an approximate cost of things before I do them. After receiving the 1st bill I tried calling over and over each week and got the same thing on the recording "I'M SORRY, I DO NOT UNDERSTAND YOUR SELECTION PLEASE TRY AGAIN" What is wrong with their phone!!! I have a job and do not have time to keep calling this office. I figured they will call me eventually since I can't reach them. I finally got my 3rd bill that said finally notice before we turn you over to collections. It had an ext number so WOW I was finally able to reach someone. She said the surgery coordinator probably thought my insurance covered it or that I met my deductible. Really it was March and I would like most people don't met there deductible that soon. I told her I didn't ask what I would pay after my insurance claim. I asked what the charge is for the doctor, that's all I wanted to know. I asked for the office manager or someone in charge. She gave me a couple of extensions and transferred me. It rang and rang then went to the same RECORDING "I don't understand your selection" what, really???? I called her back right away and told her to call the office number from her cell and press any number to see if she gets the same recording. She would not and transferred me again. I did reach the office managers voicemail. Unfortunately by the time she called me back at 4:15pm I was busy at work. This happened this week July 7th or 8th. This whole situation is about principles and customer (patient) service!! It's not the amount of money but I'm so frustrated with the whole thing (my wasted time and their ignorance) they can just turn me over to collections and I will let the collection agency know how they work or don't in this case!! I will never go back to EMC! I do not recommend anyone going to this clinic especially to have a procedure. read more

Great doctors and staff. Very caring and professional. Busy clinic and had to wait a bit but now I know why. Worth it.

from the time i walked in there was little explanation or help. i had several problems with my eyes. figuring this was an eye specialty clinic, i was relieved. i saw dr annette rhodes. she only saw ONE of my three problems. i asked if she could do my vision screen and address my poor eye sight also, and she stated no. she said she could only see my for one problem, and if i had other problems i would have to go back!! that's insane. not only did i have specialist copays, but what dr can only see one problem.. needless to say i won't go there again. read more

The doctor I'd been going to for years retired so they sent me to some dude with comic books on the wall. He didn't even check my prescription, the nurse did and he didn't even listen to the problems I was having. It will be a miracle if I can see clearly when my contacts some in. Next time I going to make an appointment with another doctor. For $200, I want the doctor to check my prescription personally. COMIC BOOKS ON THE WALL!!! It was probably just this one doctor. Next year when I make my appointment I'll know who not to ask for. If you've got comic books on the wall, at least act like you want to do a little something. read more

Dr Heitz could have cared less what I had to say and didn't tell me anything either. Spent 5 min with me.

I used Eye Medical Center for cataract surgery. The Vivity lens was used on both eyes. After surgery my eyes were blurry even though I tested in one eye at 20/20. That's no consolation if your vision is blurry. Despite complaining my doctor seemed uncaring. Then the bad part started. First, he did laser surgery (YAG) on the right eye. That did not help, so I was told to go home and wait a few months to see if it cleared up. Next, I changed doctors at Eye Medical Center. He did laser surgery (YAG) on the left eye. This was done months after the original surgery. What I learned later is the following; 1. The Vivity lens may NOT the correct lens to use if you have macular degeneration, which I did. 2. My vision should have been clear immediately or within a week or so if there were no complications. My vision did not improve.. 3. The YAG surgery can be performed within 30 - 60 days after the initial cataract surgery but in doing so you destroy the lens support of the sac holding the lens. YAG surgery is done to clear any debris from interfering with your vision. This is fine if your lens are working properly but what if they need to be changed? 4. The lens can be changed fairly easily within four months of the initial surgery. In my case the Vivity lens did NOT work, so I was a candidate to go back and replace them with the standard lens. The Viviity lens cost an additional $2500 per eye. If it had worked that was a bargain. It did not work. Was the decision to not inform me of possibly replacing the lens to the standard lens a financial decision on the part of Dr. Haik or Eye Medical Center? 5. My complaint is as follows; a. The Vivity lens probably should not have been used with my macular degeneration or I should have been notified of the issue. I was not informed. b. By waiting past the critical first four months, a lens replacement became more difficult due to the new lens being scarred into place. The scarring into place is normal. I should have been offered a replacement lens but that was NEVER discussed. I had no way of knowing. c. By performing the YAG surgery the doctor made it all but impossible to replace the Vivity lens. To do so now would be at a far greater risk and the new lens would have to be supported since the sac has been damaged. It becomes a risk reward scenario. If I were in an accident and there was no other choice, I would be forced to take that risk. Again, was the decision to not inform me of the possibility of replacing the lens to the standard lens a financial decision on the part of Dr. Haik or Eye Medical Center? d. I now live with a blurred vision. Upon complaining, my initial doctor said to me; "Well at least you have 20/20 vision!". That was the last time I saw him. e. Dr Hilliard Haik was my initial doctor. He is horrible about explaining any procedures or answering questions. If I had been informed, things would have gone far more smoothly. Who, in their right mind, would have allowed YAG surgery knowing that it all but removed any future replacement of a lens that did not work? Although Dr. Nelson did YAG surgery on the left eye it was done a year after the initial surgery. By that time I had passed the short (four month window) period that allowed for an easy replacement of the lenses. f. What are my options at this point? It appears that I will go into my later years with blurry vision. It took the joy out of driving and, though I try to hold no ill feelings, these doctors should have known better. g. Dr. Haik told me to go home and wait and see if my vision improved over time. I did so but there was no improvement. After several months I returned. I dropped Dr. Haik and went elsewhere for treatment. I only hope that something can be done to admonish a doctor that clearly did not perform up to any sort of medical standards. Thanks, Doug W. read more

Everytime I go here I always wait, I've waited for 1.5 hours before I was seen sometimes. They try to cram to many appoints and make their customers wait for extreme periods of time. read more

I used Eye Medical Center for cataract surgery. My rating is one star because it was the lowest I could select. I used the vivity lens on both eyes. After surgery my eyes were blurry tough I tested in one eye at 20/20. That's no consolation if your vision is blurry. Despite complaining my doctor seemed uncaring. Then the bad part started. First he did laser surgery on the right eye. That did not help so i was told to go home and wait a few months to see if it cleared up. Next I changed doctors at Eye Medical Center. He did laser surgery on the left eye. This was done months after the oridinal surgery. What I learned later is the following; 1. The vivity lens is NOT the correct lens to use if you have macular degeneration which I did. 2. My vision should have been clear immediately ir within a weeek or so if there were complications. It was not. 3. The YAG surgery can be performed within 30 - 60 days after the initial cataract surgery but in doing so you destroy the lens support of the sac holding the lens. This is fine if your lens are working properly but what if they need to be changed? 4. The lens can be changed fairly easily within four months of the initial surgery. In my case the vivity lens did NOT work so I was a candidate to go back and replace them with the standard lens. 5. My complaint is as follows; a. The vivity lens should not have been used with my macular degeneartion or I should have been notified of the issue. I was not informed. b. By waiting past the critical first four months any additional surgery became more difficult due to the lens being scarred into place. This is normal. c. By performing the YAG surgery the doctor made it all but impossibe to replace the vivity lens. To do so now would be at a far greater risk and the new lens would have to be supported since the sac has been damaged. d. I now live with a blurred vision. Upon complaining my initial doctor said to me; "Well at least you have 20/20 vision!". That was the last time I saw him. e. What are my options at this point? It appears that i will go into my later years with blurry vision. It took the joy out of driving and, though I try to hold no ill feelings, these doctors should have known better. Doug W. read more

The doctor was great and knowable; however, the check-in/out clerks were terrible. I was barely greeted, they checked me out and didn't explain where to purchase contacts or glasses. I wasn't even aware that I need two different exams for glasses & contacts. read more

This facility and a particular Dr (Erlich) was recommended to us when me and my sisters had to move my mother from north LA down south... Have been pleased in my interactions with staff, be it the nurses or the business side, plus have been pleased with the care my mother has received... She has pretty severe glaucoma in her left eye and it had been a struggle to get the pressure down while she lived in north LA but since she's been south and under the care of Dr Erlich the pressure in that left eye has dropped precipitously with her most recent visit of 9/8/16 showing her lowest pressure reading in that left eye in several years... So I am pleased with the recommendation from my mother's previous Dr in north LA and extremely pleased with the care my mother has received to date... read more

I saw Nelson, MD who failed to diagnose me correctly and spent with me 4 minutes after I waited for 2 hours to be seen! While I was still asking questions about my condition, he was done writing his report, got up and started moving towards the door telling me to follow him. He could not wait to get rid of me.The worst thing is if I timely got to see a decent specialist, not a quack, I would avoid severe complications. Thinking that maybe I try another doctor in that clinic, I scheduled an appointment with Wood, MD. The wait time was 3 weeks but a day before the appointment they called and left a message that they "need to reschedule." Terrible experience with horrible charlatans! Very unfortunate that I ever went there, if found a good specialist sooner instead of wasting time with those quacks, would have avoided serious irreversible complications. read more

Overall emc is a good place to go to for appointments checking with eye problems. The doctors are alright and friendly, their costumer service at the front desk has always been good whenever I've visited them, but the knock I have on this place is when I've tried leaving notes for nurses before they open up with the lady I talk to the note doesn't go through. I think sometimes when you don't deal with them in person their customer service is average or a little below, but going to see them I've received good care. read more

Eye Medical Center - Waiting room - Optometrists Near Me - Walker, Louisiana

I've gone to EMC for years and have always gotten a great exam and able to get an appt when I needed it. Never had any problems with staff or Drs. I highly reccommend. read more

The customer service was terrible. The person checking in patients was nice, and helpful, just seemed frazzled. Dr. Nelson was great and was very helpful. While I was standing there waiting to be checked in, I noticed a lady was trying to check out, and was asking the employee questions about what to do next. The employee basically ignored her until she couldn't anymore, gave her one word answers while refusing to look at her in a tone that made it clear the patient was being a bother. Then, when I went to check out, she treated me the same way. No one told me where to go for glasses or contacts, which I needed both and had stated that several times. I had to ask where to go for glasses, and I was treated as though I should already know all of the answers even though I had not been there since 2011. I then went downstairs to pick out my glasses, and when they could not find my chart or my insurance, I was again treated like I was a bother when there was no one else in there. When the attendant saw my glasses she said that she probably couldn't help me, and that I should go to the other locations for what she assumed I would want. She never even really asked me what I would want. Just said, "oh you have plastic frames and we don't really carry that here. I'm not trying to rush you out the door, but you should go there." Then I asked if I needed to get contacts through them, or somewhere else. I was then directed back upstairs. When I got to the contact department, the employee asked me if I had an appointment. I told her I just had one with Dr. Nelson, but not specifically for the contact department. She asked me for my chart, and I told her I gave it to the check out employee. They could not find my chart, then when she finally found it, she was very vocal about how my information was outdated. She then asked, in a frazzled tone, what kind of contacts do I currently wear. (I'm not sure why she was frazzled. She wasn't helping anyone when I was there, and no one was waiting behind me). I told her I wasn't sure and I didn't have any on me. She then said "Well, I'm not sure what I can do for you. You don't even know what kind contacts you wear." I then asked if she would rather I just called in my order. She said no, they would have to fit me for new lenses, but she wasn't sure what she could do.. I said I just wanted to order contact lenses and apparently update my information, and I asked how to do that. She then asked me to follow her to the technician and told the technician that she had no idea what to do with me, that I didn't even know what my contacts were so they needed to figure it out. I had to take time off of work to do something that is medically necessary. Basically I sacrificed income to be treated like a problem. I'm not asking for a red carpet, but I am asking for a little common decency. I'm a customer and not a nuisance. Honestly, I went back to this clinic because I had a great experience before. I'm not sure what has happened since then, but it has not changed for the better. I usually only go for annual exams, but it is not worth my time to be treated like that, even on a yearly basis. read more

Garbage team - make you come in every few months for refills - Poor customer service - just go somewhere else and don't waste your time here

It was my first time here, the receptionist lady was really rude! For some reason she tried to tell me my insurance card wasn't an insurance card then another lady told her it was and she didn't even apologize for being rude/wrong. The ophthalmologist I saw was very nice and professional though read more

I'm not sure how I feel about this place. I've never had anyone other than a doctor check my eyes and write my prescription. Here a tech does it and the doctor only stops in for 5 secs to look at your eyes after they've been dilated. I felt it was super impersonal. I did get my glasses and contacts so I can't complain too much. read more

We love Dr. Annette Rhodes. She is very thorough and informative. Several members of my family travel from Lafayette and surrounding areas to Baton Rouge for her professional service. I highly recommend her! read more

Great eye practice. They are a little slow getting patients back but the personal care and attention make it worth the wait.

Both my daughter and I have been in their care for quite a while and they have really gone out of their way to be sure we are getting the best care possible. Dr Fargason and his staff have always been available for us and we would not go to anyone else. I had cataracts removed and my daughter is partially blind in both eyes but can still wear contacts and we have never had any problems with the results of our visits. The reception area staff are very pleasant and helpful and will work with you also. read more

I was travelling through Baton Rouge and had a corneal abrasion - a condition I had never even heard of previously. I felt fortunate that Eye Medical Clinic would take me in for an emergency appointment. I arrived in the office of Dr. Jeremy Wood in much pain. He correctly diagnosed me, began treatment, and then became oddly hostile when I told him I couldn't come for a follow-up appointment because I don't live there. My questions about my condition - likely outcome, time line, what I could do to encourage healing, etc. - were met with defensiveness and anger. I spent the appointment time trying very hard to get information without arousing the anger of the physician. Very disturbing experience. read more

Very disappointed in this facility. At the first appt. we were kept waiting an hour. Figured because it was an afternoon appt. they were backed up. At the 2nd appt., 8:45 a.m. they were backed up again an hour. No on bothers to tell you this when you check in. A heads up would be nice. Better scheduling even nicer. No excuse for this. Then Dr. Collins comes in with an attitude because my son had not started wearing glasses. She specifically said at the 1st appt. that we did not have to start them at that time. She didn't remember saying that. The issue was a wondering eye which was not occurring and seemed to be better. Never did she explain at the 1st appt. that a lazy eye can refer to vision and not just wondering. Don't appreciate her ugly attitude, probably because the front desk can't schedule properly, especially after being kept waiting, with a 4 year old, for an hour! And your facility needs to invest in some toys! read more