They were very helpful and professional. They listened and I will go back. They were highly…read morerecommended by friends.

I've been going to Ogden Vision with Dr. Dygert for years. I don't have any complaints about Dr…read moreDygert himself (I didn't get to even see him today), but his current front office staff, specifically Julie, are terrible. When I went to check-in they had some questions about insurance. Our insurance had changed but we checked before scheduling to make sure they were in network. We have 2 versions of insurance, one that covers exams & one that covers lenses & contacts. They knew it had changed but didn't request anything before to get it cleared up and then while trying to answer questions with my wife on the phone looking it up, Julie cut me off multiple times & seemed like she didn't want to do anything but prove my insurance wasn't good. The last thing I was told by her was "they would bill it to my insurance but I know they won't cover it so they will send us the bill after." Since it seemed like she really didn't want my business I just decided to leave. Both my daughter & I have been going there but we won't anymore. It's too bad because Dr. Dygart is awesome but I have never dealt with someone so condescending or treated so poorly. Even better, after leaving we called our insurance & they confirmed it was fully covered.

Staff was friendly , professional... HOWEVER. When I went to leave, I had to pay $40.00 for a…read more"refraction test" ( what ever that is ) I should have been informed of this charge BEFORE they performed the test. Not after. This was my first visit to Family Vision Care. Also my last.

I've been wearing glasses for 50 years and recently switched to dr Petersen. He is very…read moreprofessional and thorough. His office covers everything I need - glasses, sunglasses and contacts and are very accommodating

I came to try this place after I lost my doctor who moved away. I lost my glasses so there was no…read moreeyeglasses for this place to use as an estimation. The nurse assistant did the eye test ( the doctor does the other eye exam) so fast that she incorrectly measured my pupillary distance causing me to see double vision. I told the sale rep that I see 2 lights she said it's my astigmatism, now I found out incorrect pupillary distance cause double vision. Under her advised I should wear it a few days to get use to it. Bad advised, now I see double vision at night and I never see double vision in my entire life before. Then I noticed how I can only see the upper part of the lens and see weird way in the lower part, the rep again said it's because i have astigmatism. I thought astigmatism was supposed to be corrected by eyeglasses! I noticed there is a straight line across the upper part of the lens that I can see real good and the lower part seem to make everything look bigger - like way bigger, like a magnifying glass big. I couldn't walk or look down. The rep took the glass back to test my lens to see if the glasses was made correctly to the prescription. She said it is done correctly! I don't think so. I brought a single vision and I think they made the glasses as bifocal that's why I can see distance (upper part of the lens) and they did the lower part as reading glass but the doctor didn't prescribe the reading level. I went to the dollar store and looked at the reading glass to make comparison. The lower part of the lens looks just like +3 reading glass. Too strong that's why I see things bigger!!!! If they were going to make me a bifocal with no line for free then they should have just add +1 that would have work out and I would have been happy but then with the wrong pupillary distance I would still complain about the wrong prescription. The rep must have seen the different levels between the upper and the lower but still lied to me. The glasses were cute and staffs were nice but not so truthful when you complain about not seeing through the eyeglasses as it should have. At first 2 for $69 is cheap and free eye exam. I recommend not to do the $15 optional test. you can do that online for free. The 2 for $69 are cheap lens with lots of glare, but you can use a windshield treatment to get rid of the glare or cell phone anti glare solution for $10. You would have to apply the coat once a year or depend on your abuse. It's the prescription that causes me to return the glasses. I might have chosen the progressive (no line bifocal) but I wish they did it right since they made it for me anyway. If you select progressive and anti glare then it would be expensive for 2.

Was late to my appointment and the staff did not want to help me reschedule the appointment. They…read moresaid they had a ten minute wait I got there 8 minutes late and they still didn't want to help me.

I was extremely nervous about getting my cataracts taken out and new lenses put in again…read more My eye surgery and lenses could not have turned out any better. They are a super busy office. But I would not trade the almost perfect surgery for anything in the world. My doctor did a superb job correcting things for me so I can work with so much more ease with my new lenses. Thank You.

when my eye doctor recommended eye surgery for cataracts, she recommended the Utah Eye Center. She…read morehad sent both her parents there. I knew she was speaking from experience and not just professional curiosity. Once I met the doctor doing the surgery, I was convinced I was at the right place. Had both eyes done with no issues. I found the staff and nurses professional and engaged. Follow the instructions given and the outcome will be successful.

Dr Rencher is a great eye doctor! His staff is always very helpful. I would highly recommend Dr…read more Rencher!

I've been going to Dr. Rencher for my eye exams and glasses for awhile his kindness and his caring…read moreis A+ his staff is great also.

I called them to see if they could take my insurance and they put me on hold and left me. I will…read moreget my glasses somewhere else

I asked for UV/blue light protection and I did not get the protection even though I paid for it.read more

This review is about ION vision within the LensCrafters store:…read more They messed up my prescription, I kept thinking my eyes would adjust so I waited a little too long to go back in. They wouldn't do anything for me and on top of it they have a completely non helpful receptionist with an attitude problem. Maybe her nose ring is affecting her customer service, not sure. I'm sure they're so busy they don't need my business but I'm gonna take my business somewhere more helpful & friendly.

I had my eye exam at Ion Vision located within this LensCrafters location. After, I decided to get…read moresome glasses. Athena helped me pick out a set of frames, and then another, which was not my intention. I appreciated when I tried on a pair and she said they didn't "look like my style." How funny, but she was right. She did a great job making a connection with me and that was the reason I ended up selecting 2 frames. The process of ordering them took a bit longer than normal, but she was new and still learning their system. I didn't mind at all and she chatted with me the along the way and felt like a friend. The finished frames came in very quickly, maybe a week or so, and the fitting at pick up was very quick.

Professional friendly staff , was in at appt time and out in 45 mins for annual exam. Bad news…read morevision getting worse... lol

Dr Pickett is great! I have been to a few eye doctors over the years and he has by far been the…read morebest I've visited in the area. He went above and beyond making sure I was happy with my contacts. The whole team is very attentive and helped me on my trial period with contacts to find the ones that were just right for me! Highly recommend. Very welcoming and friendly office as well.

Dr Greg Pickett is great, personable and professional; and so is his staff who are friendly and…read morehelpful.

Dealing with this office has been the worst medical experience I've ever had…read more 2 years ago, I saw Dr Rupp for vision that had suddenly worsened. In total, I had 3 appointments and many tests. When all was said and done, I was told that my prescription was only slightly different. When I told them that my vision was still extremely blurry, and that I was still struggling to drive and work, I was told that my eyes were fine and sent on my way. In March of this year, I made another appointment because my vision was getting even worse. The tech who was testing my eyes again commented that my vision was only slightly changed from my last appointment. When I expressed that I didn't understand how that could be because I was struggling to do even basic things, she mentioned that maybe it was because of my cataracts. I responded that we should check to make sure that she had the correct patient file, because I did not in fact have cataracts, she corrected me and told me that I did. She then didn't have much to say (understandably) until the doctor came in. This time, I saw doctor Church. When I expressed dismay that I wasn't told that I had cataracts, and that I had no idea of what was going on, Dr. Church looked at me and told me that all he could speak to was the here and now and that my eyes were fine and my cataracts were "mild". Shortly afterward, I was ushered out of the office- with zero information about what cataracts meant for future health and what my care plan would be. After I returned home, I called back and spoke with the office manager Jeremy. I expressed concern about the breakdown in communication and stressed that more than anything, I needed some education and information about what this diagnosis would mean for me moving forward. Jeremy promised he'd call back the next day. He called back 2 days later to advise that he wanted to talk to Dr. Rupp and would call me the following Monday. After 2 weeks, I called and left a voicemail for him and asked for a callback. It's now been 3 weeks and I have never heard from him again. I was frustrated initially with the lapse in communication, but my bigger frustration and concern is that clearly, they don't care at all. A simple call back from a doctor (or anyone) would have fixed everything. More than anything, I just needed patient counseling. Apparently, they don't have any duty of care standards. The lack of professionalism is astonishing. I've since seen another doctor and will be getting surgery soon. I would never recommend this office for their appalling lack of communication, absence of customer service, and lack of care of their patients. I've had many health issues and procedures and this is the only negative review I've ever written. I understand that a breakdown in communication can occur, but the fact that I got zero acknowledgement (let alone any kind of apology)or even any information about what was going on with my own health is unacceptable.

I'll keep this as short as possible. Dr's are not friendly. In fact they're not very personable at…read moreall. Front desk gals have been friendly but when I call in for something, not so much. Not sure if it's different employees. Needed a Prescription and my only two options were fax or mail. No option to text or email. Had to go in and pick up. Lastly the eye glass center is waaay over priced. Even the employees tell you to go somewhere else to get lenses and frames. Need to find a new provider for eye care.