Staff was friendly , professional... HOWEVER. When I went to leave, I had to pay $40.00 for a…read more"refraction test" ( what ever that is ) I should have been informed of this charge BEFORE they performed the test. Not after. This was my first visit to Family Vision Care. Also my last.

I've been wearing glasses for 50 years and recently switched to dr Petersen. He is very…read moreprofessional and thorough. His office covers everything I need - glasses, sunglasses and contacts and are very accommodating

I was extremely nervous about getting my cataracts taken out and new lenses put in again…read more My eye surgery and lenses could not have turned out any better. They are a super busy office. But I would not trade the almost perfect surgery for anything in the world. My doctor did a superb job correcting things for me so I can work with so much more ease with my new lenses. Thank You.

when my eye doctor recommended eye surgery for cataracts, she recommended the Utah Eye Center. She…read morehad sent both her parents there. I knew she was speaking from experience and not just professional curiosity. Once I met the doctor doing the surgery, I was convinced I was at the right place. Had both eyes done with no issues. I found the staff and nurses professional and engaged. Follow the instructions given and the outcome will be successful.

Dr Rencher is a great eye doctor! His staff is always very helpful. I would highly recommend Dr…read more Rencher!

I've been going to Dr. Rencher for my eye exams and glasses for awhile his kindness and his caring…read moreis A+ his staff is great also.

Dr Pickett is great! I have been to a few eye doctors over the years and he has by far been the…read morebest I've visited in the area. He went above and beyond making sure I was happy with my contacts. The whole team is very attentive and helped me on my trial period with contacts to find the ones that were just right for me! Highly recommend. Very welcoming and friendly office as well.

Dr Greg Pickett is great, personable and professional; and so is his staff who are friendly and…read morehelpful.

Really like Dr Palmer She helped me so much with an eyelid…read moreinfection. Seeing me several times and explaining everything I needed to do. Highly recommend!

I have been going to Dr. Humphreys for years, and while I always found the eyeglass prices to be…read morehigh, my insurance covered 80% of the exam, and I felt Dr. Humphreys was excellent. This year I retired. I was not sure if Medicare would cover any of the exam due to my eye condition so I asked how much the exam would cost if they didn't. I was told that it would be $112, so I was fine with that and made an appointment. Before I left I paid $40. The billing person submitted a bill of $260 to Medicare. That is 2.3 times the price she quoted me over the phone if Medicare didn't cover it. The bill I received from Dr. Humphreys office showed a credit of $65.01 from Medicare, (even though the billing lady insisted that they paid nothing, and that they had just taken that much off of the allowable amount) and a remaining balance of $154.99 that I owed. I ended up paying $194.99 for an exam that would have only cost me $112 if I had not given them my Medicare card. They got the extra $83 from me, and lost a patient. I will miss the services of Dr. Humphreys, but I will not be returning. I specifically asked about the charges and explained I was now on a fixed income before ever making the appointment. How disappointing!

Dealing with this office has been the worst medical experience I've ever had…read more 2 years ago, I saw Dr Rupp for vision that had suddenly worsened. In total, I had 3 appointments and many tests. When all was said and done, I was told that my prescription was only slightly different. When I told them that my vision was still extremely blurry, and that I was still struggling to drive and work, I was told that my eyes were fine and sent on my way. In March of this year, I made another appointment because my vision was getting even worse. The tech who was testing my eyes again commented that my vision was only slightly changed from my last appointment. When I expressed that I didn't understand how that could be because I was struggling to do even basic things, she mentioned that maybe it was because of my cataracts. I responded that we should check to make sure that she had the correct patient file, because I did not in fact have cataracts, she corrected me and told me that I did. She then didn't have much to say (understandably) until the doctor came in. This time, I saw doctor Church. When I expressed dismay that I wasn't told that I had cataracts, and that I had no idea of what was going on, Dr. Church looked at me and told me that all he could speak to was the here and now and that my eyes were fine and my cataracts were "mild". Shortly afterward, I was ushered out of the office- with zero information about what cataracts meant for future health and what my care plan would be. After I returned home, I called back and spoke with the office manager Jeremy. I expressed concern about the breakdown in communication and stressed that more than anything, I needed some education and information about what this diagnosis would mean for me moving forward. Jeremy promised he'd call back the next day. He called back 2 days later to advise that he wanted to talk to Dr. Rupp and would call me the following Monday. After 2 weeks, I called and left a voicemail for him and asked for a callback. It's now been 3 weeks and I have never heard from him again. I was frustrated initially with the lapse in communication, but my bigger frustration and concern is that clearly, they don't care at all. A simple call back from a doctor (or anyone) would have fixed everything. More than anything, I just needed patient counseling. Apparently, they don't have any duty of care standards. The lack of professionalism is astonishing. I've since seen another doctor and will be getting surgery soon. I would never recommend this office for their appalling lack of communication, absence of customer service, and lack of care of their patients. I've had many health issues and procedures and this is the only negative review I've ever written. I understand that a breakdown in communication can occur, but the fact that I got zero acknowledgement (let alone any kind of apology)or even any information about what was going on with my own health is unacceptable.

I'll keep this as short as possible. Dr's are not friendly. In fact they're not very personable at…read moreall. Front desk gals have been friendly but when I call in for something, not so much. Not sure if it's different employees. Needed a Prescription and my only two options were fax or mail. No option to text or email. Had to go in and pick up. Lastly the eye glass center is waaay over priced. Even the employees tell you to go somewhere else to get lenses and frames. Need to find a new provider for eye care.

Professional friendly staff , was in at appt time and out in 45 mins for annual exam. Bad news…read morevision getting worse... lol

Got the wrong prescription. Been waiting for a refund for over three months. Can only get the…read moreright prescription if I restart my appointments . Even though they got it wrong. So I have to pay out of pocket to do that because my Insurance won't pay again until next year. Every time I call to ask about refund i get put on hold for 20 minutes and tell me to check my e mail. I have checked multiple times. Not impressed . So frustrated . Hopefully they can figure it out. But I wouldn't refer anyone here .

We were trying to find a forever eye doctor, unfortunately, this is not the place! Although Dr…read moreMumford seemed competent and thorough, his staff is MORE than lacking. We had to go in a total of 5 different occasions in a 2 & 1/2 week period, sometimes multiple in one day and they looked just like they've never seen us before, and when we went to pick up our glasses, they didn't even have a prescription. I could see out of. What a waste of money! I ended up going to another practice.