Have been coming here for years and the wonderful service remains the same. The quality of their…read morework is great. My glass lenses are ready within a few days , I come back and in a few minutes they pop them back into my old frames. However, if you need new frames, they have a good variety to choose from. Their prices are fair. I highly recommend them for all your glass needs, even repairs.

I receive excellent service for the gentleman there. I said, you deal and see people all day. Can…read moreyou pick out some glasses that you think would look nice on me. He said, of course, these will look nice on you.. I tried them on and they looked fabulous on me. And I was done with within five minutes. Now when I came back to pick up my glasses . The young lady just gave me a little speech. And wanted to send me on my way. But I am like, this is my first time having glasses . And they were bifocal. I need, more time and answers, but she seem rushed. So I figured I'd go just go home

My daughter and I came here for our annual vision check. I had a fantastic experience here! The…read morestaff is incredibly professional, and the eye exam was one of the most thorough I've ever had. They used great technology and took the time to explain everything about my eye health. We also ended up getting our glasses here- to take advantage of our insurance perks, we didn't feel rushed at all even though they were about to close for lunch. Highly recommend for anyone in East County looking for a reliable eye doctor! Can't wait to get our glasses!

This is their secondary location from Brentwood. Located just past City Sports and before Walmart…read more They have a great variety of brand selections such as Gucci, Oakley, Lacoste, Nike, etc. I referred my wife and she had an amazing experience. From booking an appointment on the phone and verifying your insurance coverage, it was a smooth process. All of the staff are very nice and helpful.

I cannot recommend Dr. Priya Kaura and the Walmart Vision Center highly enough!…read more I honestly never liked shopping at Walmart before, but this experience completely changed my mind. Because of the exceptional customer service I received, I'm even planning to transfer my prescriptions and use this location as my pharmacy. I was desperate because my old eyeglass prescription was giving me terrible headaches. I called the office, and Mike answered the phone. He was incredibly kind and immediately found a same-day appointment for me. I was so grateful! Dr. Priya Kaura was absolutely amazing. She took the time to carefully examine my eyes, explained everything thoroughly, and even provided me with same-day contact lenses while I waited for my new prescription glasses. It was my very first time wearing contact lenses, and I was nervous. Dr. Priya was incredibly patient and never made me feel rushed. She personally taught me how to put them in and take them out, shared simple tricks that made it so much easier, and encouraged me until I was comfortable doing it on my own. Her kindness, patience, and genuine care meant so much to me. I truly can't thank her enough. I also want to recognize Miriam (or Marian) at the front desk. She was so patient and went above and beyond by calling my insurance company to verify my coverage, making the whole process smooth and stress-free. A special thank you to Crystal in the pharmacy as well! She helped me save money by recommending an over-the-counter equivalent for my acid reflux medication that was much more affordable than the prescription. She took the time to explain my options and genuinely cared about helping me save money. That level of honesty and customer service is rare these days. From the Vision Center to the Pharmacy, everyone I met was kind, knowledgeable, and truly cared about their customers. This has been one of the best healthcare and customer service experiences I've ever had. I sincerely hope Dr. Priya Kaura stays at this location for many years because she is an exceptional doctor and a tremendous asset to the community. Thank you, Dr. Priya, Mike, Miriam (or Marian), and Crystal for going above and beyond. You have earned a loyal customer for life!

This is our second year coming to this eye center. The manager is so great with kids and the…read moredoctors are as well. Well pretty much everyone we've seen has always been amazing! Our last visit was 3 out of 4 family members and each got 2 pairs of glasses. They were all so patient and friendly in helping us. We did have a hiccup in the frames that were ordered but they are fixing the problem with no issues. I don't have anything bad to say about this place. But a plus side to the location is if you need to do some shopping well it's a one stop shop. (Yes Costco has a vision center) but Walmart has kid glasses. Last time we did Costco they didn't have kid frames. The prices are reasonable here. My husband also orders special safety glasses for work off a website and we've compared some of the frames we got at Walmart and Walmart still had a better deal.

To be seen you need to make an appointment. I really liked the optometrist, she was really nice. My…read moreappointment took maybe about 30 minutes. It's helpful if you have a record with them it goes faster. I mainly came to get prescriptions for contact but she gives you both for glasses and contacts. They take insurance. But if you don't have one, it's affordable.

One person to serve the entire department for over a half hour, now going on an hour. They used to…read morebe decent here but not anymore. Plus, when I did pick them up. pleased as I could be to have them ready for my big road trip, the got the prescription wrong and I have now wait another week to pick them up. And don't fall for their "it's quicker to pick it up in the locker" BS. It doesn't work and I had to wait even long to have the manager go open the locker. Time to find somewhere else to get glasses replaced instead of wasting my time with Costco!!

Being new to Brentwood, we have been eager to find a trustful optometrist for our family in the…read morearea. For year 1, we tried Site-for-Sore Eyes on Balfour, were not impressed. When we switched to Dr. Bronge, what a fresh air! Dr. Bronge is very personable, and professional. He explains very well with 'human-understandable' terms and listens. I first got some updated prescription for driving; then I got eye allergy treatment in year 2 with great satisfaction. I referred my German husband to Dr. Bronge. He is totally happy with the Doc with his stringent standards. Next, i'll refer my daughter to go as well. Thank you, Dr. Bronge. BTW, office clerks are very friendly and efficient too.

I scheduled an 8:30 AM appointment for my 7-year-old son through Brentwood Eyecare's own online…read morescheduling system on Saturday. The system offered 8:30 or 9:00. I specifically chose 8:30 because he is in school, which starts at 8:20, and I wanted him to miss as little class as possible. At 8:20 AM -- only 10 minutes before our appointment -- I received a text from an unidentified number saying, "good morning we received your appointment please come @ 9am." They didn't even identify themselves, so I had to ask who was texting me before they told me it was Brentwood Eyecare. At 8:21 I explicitly responded, "Our appt is at 8:30. It's for a child in school. We are already on our way. We will be there at 8:30." They replied that they had no doctor until 9:00. When I questioned why their system offered an 8:30 appointment, they responded, "not sure why our system let you make an appointment im so sorry." I told them that since their system scheduled an 8:30 patient, I felt contacting the doctor rather than changing a patient's appointment 10 minutes beforehand would be the appropriate solution. We arrived around 8:25. I was already uncomfortable with how this was being handled, so I sat in the parking lot calling other optometry offices hoping someone could see my son that morning. No one could. Around 8:35, we went inside to wait and look at frames. At 8:36 -- 15 minutes AFTER I explicitly told them we were coming -- they texted, "Would you like us to change this appointment to 9:00 or reschedule. We need to give the doctor notice." I called because I genuinely did not understand what additional "notice" they needed when I had already said in writing that we were coming. The employee was immediately argumentative and insisted I had not told them whether we were coming, despite the text stating exactly that. As I entered the office, I ended the call and addressed the situation in person. My son and I then went to look at frames while we waited. The employee I had spoken with began making comments about the situation to her coworker from across the office, saying she would now text the doctor since I was there while continuing to complain that I had not given notice. I told her that if she had something to say while I was standing right there, she could speak directly to me, and again pointed out that I had given notice in writing. Both employees then began talking over me. I raised my voice trying to get a word in and was told I was being "hostile" and that "it's Monday morning." Being Monday morning does not excuse poor customer service. Their own system offered and confirmed an appointment when apparently no doctor was available. Their employee had already acknowledged IN WRITING that she didn't know why their system allowed it. Eventually, I was told they would not see my son and could reschedule him. I made it clear I would not be returning after the way the situation had been handled. What happened as we left is what I find completely unacceptable. The employee stood up and sarcastically said DIRECTLY TO MY 7-YEAR-OLD, "I'm soooo sorry, child's name, we can't help you today because of your mom's behavior." Whatever disagreement you have with a parent stays between the adults. You do not involve a 7-year-old or blame his mother TO HIM for why he isn't receiving care. He was there because he was having difficulty seeing and his glasses were broken. He had done absolutely nothing wrong. For transparency, after she directed that comment at my child, I became extremely angry, used profanity, and slammed the door when I left. I could have handled my exit better and I take responsibility for that. However, that occurred at the END of the interaction, after their scheduling error, arguing, discussing me across the office, repeatedly claiming I hadn't given notice despite written proof, and finally involving my child. Afterward, I read other reviews and unfortunately my experience with the front desk does not appear isolated. Multiple reviews describe similar issues with receptionist attitude, rude/dismissive interactions, and poor customer service. This appears to be a recurring issue rather than simply someone having a bad Monday morning. Thankfully, Oakley Optometry on Laurel was able to get my son in that morning. The difference was night and day. Everyone there was professional, accommodating, kind, and incredibly sweet to him. It's farther from us, but 100% worth the drive. I absolutely would not recommend Brentwood Eyecare. A scheduling mistake can happen. How you treat people while resolving it -- and especially how you treat a 7-year-old child -- is a choice.

I was able to get an appointment quickly and they took my insurance!!!…read more I felt they were very professional and pleased with the services

There was a bit of a wait to get an appointment (which honestly felt like a good sign), but I ended…read moreup getting in much sooner thanks to a last-minute cancellation. From the moment I walked in, the office felt clean, organized, and really welcoming. The staff was incredibly friendly and made the whole experience easy - especially when it came to picking out frames (which I'm notoriously indecisive about). They were patient, helpful, and gave honest input without any pressure. I went in for a full eye exam for both glasses and contacts since it had been a while, and everything felt thorough but efficient. Nothing felt rushed, and they took the time to make sure everything was just right. They have a great selection of frames, and my glasses were ready in about two weeks. The entire process felt seamless from start to finish. I had such a good experience that my husband is already booked for his appointment!

Dr. Louie has been our family optometrist for nearly 20+ years. Our experience has been…read moresuperlative with eye exams for glasses and contacts. Even though we are blessed to have a choice to go to Kaiser Optometry, we always prefer to come back to Dr. Louie's office, because we enjoy the excellent and personable customer service from Dr. Louie and his professional staff.

Wish I never came here. I should have got a second opinion. Just wanted to make sure my eyes were…read moreok, it had been awhile since I had my eyes checked. Nothing was wrong with my eyes nor did I wear glasses. So I was told I should wear glasses. I had went back stating that the glasses made my eyes worse, because I can no longer see my phone (text etc). I should have just stopped wearing them. But I didnt do my research. Once you start wearing glasses your eyes get dependent on them. I feel like I was a sucker. To go from having fine vision to needing to wear glasses. Just beware!!!!!! They want your life long business of now needing glasses every year. Which is also not the case. I felt taken advantage of!!! BTW I was told it was ok to wear my reading glasses all the time. Mind you I didnt even need glasses.

Ok it's that time a year again for me. I like this office because the staff are so personable…read more They are always right on schedule, I never have to wait. I appreciate the timelessness with starting each appointment on time. My eye exam went great, no issues with my eye health. I choose my new frames, this time I got a pair of sunglasses and regular glasses. I'm really happy with my selection. I went with a different designer this time and I am very satisfied.

Love my dentist! Me and my husband drive 45min+ just To be…read moreable to be seen by him! He's funny , patient, informative & overall just a good dentist! I'm horrible with names but he works M & W & has blondishh hair !

Terrible, terrible service. I will never go back to Caifornia eye clinic or optical. The eye…read moreclinic was just ok. It was absolutely packed in their waiting room, like people on top of each other I felt like a sardine. The doctor was ok, but very distracted with other patients. The Optical department was a joke. I called and left a message twice for the eye clinic , not realizing it was their optical dept., they never forwarded the message. I called back and they said they are part of them yet separate, whatever! I made the mistake of going to they eye clinic and went to the optical after my appt. to order 3 pairs of glasses, they told me I had 5 minutes to pick them out, they were going to lunch, or I could come back after 1 oclock. Needless to say I ordered nothing from them and I never will. TERRIBLE customer service do not go you will regret it, I did.

Could not have been a worse experience. Dr. Ivan Hwang was the rudest doctor and most belittling…read moreperson, not doctor, I have ever had the pleasure of knowing. He belittled myself and my girlfriend in the office telling us how uneducated we were and he knew best. He didn't even bother to look at my eye yet proceeded to tell me I didn't know what I needed done even though I had been to three previous doctors who told me to see him for a stye removal. Terrible, terrible experience. I am embarrassed and completely dissatisfied. I hope in writing this review the doctor will either change his ways or people will avoid him altogether. Plus I waited for 2 hours to be belittled.