The last time I stop to have my glasses adjust the young man didn't know what to do with my glasses. Also I wanted to keep my eye Doctor a local company not one out of state! read more

I have gone here for years. I enjoy the optometrist's friendly demeanor. He was very thorough to ensure I know what is going on with my eyes external and internal. Provided samples and coupons for eye drops. The glasses come quickly and are always durable. They ensure I feel like they fit and if they don't they are quick to adjust the glasses. Billing department is quick and thorough as well. Highly recommend.- Lincoln, NE read more

The Optomotrist took his time and was very thorough when checking for diabetic retinopathy. Choosing new glasses is always a gamble and has gotten so expensive... you just have to know what your plan will allow. read more

I have been a faithful customer of Eyecare Specialties for many years but no more. No one answers the main phone line after multiple rings and multiple days of calling, a dramatic change from the past but the final straw was getting the wrong prescription twice. Not only did I have to get my eyes reexamined at a different business, which is now correct, but my son's prescription was also incorrect and now requires a second eye exam. I will be requesting a refund but who knows with the new management if I will get one. Very sad because there's some great docs there but the new change is not good. First time ever I have wrote a negative review for a business but it's pronounced. read more

Nice facility. I appreciate their later hours and being open on the weekends. Kind staff and the doctor was willing to answer my gazillion questions. read more

This office gets 0 stars for customer service, 0 stars for wrong eyeglass prescription and no contact lens prescription, and 0 stars for being overpriced. I know that clinics are tough to run, but I still believe that (most) medical providers go into the profession with a genuine desire to care for and help people. Sometimes though, you lose sight of that when you get too focused on the bottom line ($$). So AVOID! This place is all about billing you and your insurance as much as possible. Watch your Wallet! Tacky! Please, do yourself a favor and go anywhere else. read more

So I posted on 11/8/2021 about my bad experience here. John D responded and sent me their email address to talk about it. I sent email twice and nobody responded. So sad to see how bad this place has gone downhill read more

I've gone to this "practice" since I was 6. I got contacts when I was 13. I have never received a follow up phone call after getting any trial contacts. The last set that I got at age 20 caused me to be in so much pain I would take them out after 8 hours- on a good day. They were supposed to be contacts that I could potentially wear all day long. I had to call THEM to get a new brand, was transferred between branches, departments, and still didn't get a solution. I was severely disappointed in the lack of customer service- I've been your patient for the last 14 years! After contacting an aunt who works at a eye doc's office in California I was told that the fact that Eye Care Specialties charges extra to have follow up care for contacts AND don't schedule two week follow up exams plus monthly appointments for the next three months are signs that they don't follow a standard best practice. Maybe they were better when I was younger, but in recent years they are no longer a reputable practice. I would recommend researching all options before deciding on ECS. read more

Seems like all the docs rotate between the locations, which is a bit weird. That said, Dr. Pfeil is the best eye doc I've seen in several years. He was able to fit me in contacts for my unusual post-LASIK eyes. I had also ordered a pair of glasses from an optician in NYC which were not correct, and the staff worked with me to measure and test my prescription so I could get them repaired. I would not hesitate to recommend this place for anyone. I've also seen how their optical center works and they seem to have one of the most sophisticated fitting and measuring systems that I've seen in Lincoln. read more

This is by far the worst experience I have ever had with a doctor/healthcare. I found the staff very cold and not very down-to-earth. I say this because after my exam, I wanted to be fitted for contacts. As far as I know, most optometrists charge between $30-75 for this. I was told it would be $140 (on top of the price for the exam and contacts--I would have been paying almost $300 out-of-pocket after insurance). When I questioned it, the nurse said she would talk to the doctor, who asked if I wanted to do it or not and I said I didn't have the money to pay that much that day. He told me that was fine, but then directed me to the front desk to check out and leave. My insurance offers coverage on a basic contact fitting and follow-up, but only 10% off of "premium" fitting and follow-up, which is the only option they were offering me. When I asked if there was any alternative, maybe something cheaper, the receptionist told me her "hands were tied." Not something you want to hear in this setting. I made an appointment with another optometrist in town that offers the same service for 1/4 of the price. I would say if you're considering going here, don't--they are very money-hungry. read more

I cannot wear the glasses they prescribed. I can't see using them. I tried going back to have them redone, but they still are useless. What a waste of money. I would not recommend Eye Care Specialties at all. STAY AWAY if you want to see. read more

Very fast, efficient, and friendly. They got me in right away to do an exam then got my new glasses to me in less than a week. Lots of options on frames and a very helpful staff. read more

I purchased new frames with a new prescription. When I picked them up, they were fitted and I experienced difficulty adjusting to the progressive lenses but was told to wear them for at least a week to adjust to them. I returned after a week to have them readjusted because seeing up close was an issue. They were adjusted but then while watching TV and reading the screen, the text appeared doubled. Upon the next visit, that issue was addressed but I still did not feel as though I had as clear vision as my previous glasses. I returned and asked how different the new prescription was compared to the previous one. Only one eye was slightly different and mention was made that it was only a tiny difference which made me wonder why I was struggling to see clearly with the new $700+ glasses. My husband asked why I frequently removed them and others in my workshops noticed that I was frequently adjusting them on my face. They suggested returning for another adjustment. When I mentioned how many times I had already returned, they suggested something was not right with my prescription or I shouldn't experience this much frustration. I returned and expressed my concern and it was recommended to see the doctor again to have the prescription rechecked. I did that and was told that it was correct. The optician rechecked the lenses and said the vision line was 1mm off but that it was now too late to remake the lenses. I asked to speak with the manager and when I mentioned how many times I had returned to request adjustments, I was told those times were not documented. I did not know I had to request documentation. I will not be returning to the office. I've put up with frustrating glasses for a year now. I would not recommend this office. read more

Had an issue with my glasses and they made it right, with a smile... We have consistently received great service, before and after the sale.

The worst customer experience in my entire life. After taking back a Rx that was making me physical sick. I was told that i had to pay a restocking fee when i asked for a refund. I then some how ended up with no glasses and a claim against my insurance for glasses i do not even have anymore. I guess the customer is away right doesn't apply to these folks..PLEASE DO NOT GO TO THESE PEOPLE!!!!!! read more

I went here just to get lenses for some existing frames which I explained when I made the appt. When I arrived the lady said they had me down for an exam and i said I didn't have time for that I just wanted lenses. She said it would only take 10 minutes and it would take that long to see the doctor anyway, plus it was free with my insurance; so I said ok. After that exam she had another gal take me to the contacts counter to discuss my contact; wait a minute didn't I just say I'm only here for lenses for my glasses? So I explained to the gal at that counter that I just wanted lenses so she took me over to talk to a sales girl. This young lady proceeded to jot down what everything would cost just to get lenses. She said after my insurance it would be $198.00! Are you kidding me I said? As I looked over her what she had written down I notice she had charged me $125.00 in extra's I didn't even ask for. I told her to for get it and as I got up she said you can stop and pay for your exam on the way out. What you mean the FREE ONE?! She said they gave me a contacts exam not an eyeglass exam and it cost me $40.00! So I left the with nothing and had to pay $40.00 for something I already had done 4 months ago. Will never go to any of these centers and will tell all my friends. This it at the O street location. read more

I have been a patient at eye care specialties as long as I can remember. I didn't switch when I got my own insurance because I had no reason to and they accepted my new insurance. I had gone in on 12/30/16, thinking it was a long shot to order contacts and use my 2016 insurance but was told that it would be no problem to do so (if it was I would have gone elsewhere to fit my eye exam in). I had placed my order and left happily. I was called twice that same night by the woman that helped me because she was having issues finding my insurance because they had put another patients social security number with my account. I gave my correct SSN and she had told me she found my insurance and she would order my contacts. I came in on 1/5/17 for my eye appointment to find that my contacts were not ordered and that worker had lied to me not once but twice. I was never called and told they were not ordered. If I did not have an appointment today no one at this company would have told me. The woman working in the contact department on 1/5/17 tried to make multiple excuses for the original worker saying there is no way she could have ordered them. I told her that I should not have been told that they could multiple times, she was nothing but rude and not helpful or understanding. I will be switching to a new company and I will be sure to share this experience with others because of this worker I missed out on 170.00 in savings on my contacts and wasted a years worth of payments. This company offers nothing that others don't. You will not be missing out on anything by choosing a different company. read more

I also had one of the worst healthcare experiences I have ever had at the O Street location. When I called to set an appointment, I provided my insurance information and was told the exam would be covered. I provided the same insurance information at check-in for the appointment, which was almost a month after I called, and not an eye was batted by the receptionist. It wasn't until I had completed my eye exam, made an appointment for a contact lense orientation, and started to look at new frames that I was made aware that neither my health nor my vision insurance would cover ANY of the cost of the exam or eyewear at this office. After already wasting an hour and a half at this location, I paid the exorbitant exam fee out of pocket and cancelled my next-day appointment, simply so that I could leave as quickly as possible. Throughout the experience I felt belittled and as though I was not being taken seriously. This went so far as being told that I should "ask Daddy for help" covering the cost. Yes, I am a graduate student and still covered under my father's insurance, but I am still an adult and deserve to be treated as such, especially when I am a paying customer as well as your patient. I was not impressed by anything except the design of the facility, and I would not recommend this office to anyone. read more