I had a really nice experience here recently. I needed to get set-up with a new eye doctor and this…read morelocation worked well for me and also had pretty good availability for getting an appointment. I appreciate their online check-in process, as it helped to fill out everything ahead of time. They processed an authorization with my insurance before my visit, so all I had to worry about day of was my co-pay. Even though I had an appointment, I was waiting over a half hour to be seen, which was a bit frustrating but I understand delays can happen. Getting a call in advance would have been nice, though, as I was missing work trying to make this appt. Dr. David Bowin was great! He didn't try to sell me on anything I didn't need. The whole office is clean and set-up with what's needed for an eye exam. The staff were friendly and I was able to schedule my next appt a year out before I left!

I would not recommend going here. After ready many reviews on yelp, I decided to give this place a…read moretry and called to make an appointment. While there was a bit of a wait, I didn't mind. However, when I showed up for my appointment, I was told I had to take a mandatory retinol eye exam in order for the doctor to see me. There was no prior mention of this charge when I made the appointment, and it felt misleading and frustrating. I agreed to it reluctantly because I had already waited so long for my appointment, and I needed my eye exam. During the exam, the doctor and I discussed contacts and he recommended I stay on them since glasses tend to make me dizzy. He checked my eyes and told me my prescription hadn't changed. I left with my prescription and assumed everything was fine. Fast forward 6 months, and I realized I couldn't find my prescription. I called to ask if they hey could simply print me a new one, only to be told that I never had a contact lense exam, which was an additional charge. They also told me that I'd need to redo my full eye exam (which is only covered by insurance) to get the prescription, and that would cost upwards of $150. I was confused especially since I specifically talked to the doctor about my contacts during my appointment, and he told me that my prescription hadn't changed. I also felt blindsided by the additional costs. To make matters worse, when I called my insurance company, they confirmed that retinol eye exams should be optional, not mandatory, and this offices policy seemed unusual. When I explained this to the receptionist, she was incredibly rude, and honestly I ended up crying. I've never felt so disrespected and confused by a healthcare provider. This was the most disorganized and uncaring experience I had at an eye doctor's office. I would never recommend this place to anyone, and I regret going here.

The team is very welcoming and extremely helpful. Oscar was the one who assisted me. I was in town…read moreand needing some contact lenses since I happened to lose one. They accepted my insurance and I was able to get something immediately and ordered. Quick service and well kept office.

I really enjoy this location, very friendly and professional, stocked with wide variety of frames…read morethat made it fun and easy to choose from. Oscar went beyond to make it this experience easy for us, highly recommended.

I called in with an emergency eye issue and the receptionist was SO rude!…read more She was like "oh we're booked" and then "I would suggest going to the ER then." Totally rude. Not ever going to get my business!

Amazing staff! Brilliant Dr Worked my husband in last…read moreminute to discover possible retina tear and bleed behind eye. Quickly got us in to retina specialist the next morning who confirmed what Dr Graham had indicated! Best OD ever!

Update to reply below by Carla from the business:…read more This is the main number for the business you provided, which is not helpful. There is not a contact persons name to speak with directly. I do not feel comfortable. calling the main office line anymore and encountering the office manager again after she has twice offered such disparaging treatment towards me. If you provide a specific owners name and a direct phone line and time to call or specifically directed email, then I will reach out to discuss further. Otherwise I am afraid I will just be going through the same scenario again with the front office/Manager calling this main phone line. I am traumatized from the treatment I've received from speaking with her. ---------- Original review: I give one star for the 2 horrible experiences I have had with front office, and most specifically the office manager. I believe her name is Liz. After being a patient for sometime, I had to leave this office, even though I liked the doctor and eye tech, due to very disparaging and unacceptable treatment. I've written an official letter to the doctor to inform him of what has happened. I don't know if office manager screens his mail. I pray he sees it so they can make improvements based on my experiences. I would hate for anyone to go through what I have gone through. - if I hear from the doctor/office and anything changes I will update my review until then I cannot and would not recommend this office.

Ben going to Topa Topa since Wife's friend recommended " thanks Pam"…read moreWe drive from beach in Oxnard to Ojai Worth it as entire staff is great ! Any questions Bob Launius 8052184272

Just wanted to give a shout out to this office. I was a patient of Roger Phelps, but he retired…read morelast year. The glasses I had purchased just before he retired lost a screw. I asked if they could supply a screw, even though I was not a patient. They fixed my glasses and didn't even charge me!!! That's old Ojai!! Thank you, once again. Above and beyond.

Wonderful Doctors and staff! A really great selection and wonderful customer service.read more

I recently had the pleasure of visiting Agoura Family Optometry. Dr. Jorge is incredibly kind, a…read morewonderful listener, and it's clear that he genuinely cares about everyone who walks through the door. The practice itself is super well-equipped with all the latest diagnostic tools, and the staff, especially Diane who handles the front-end details, are so knowledgeable and accommodating. If you're looking for an optometry office where you feel welcomed and well taken care of, I highly recommend Agoura Family Optometry. It's a top-notch place with a great atmosphere!

Haven't had an eye exam in many years. Decided it was time and found a agora family optometry close…read moreto my house. From the moment I walked in the door I was greeted with warmth and friendship and smiles. My appointment was 5 o'clock, and I did not wait longer than three minutes to be seen. They ran like clockwork. The doctors and the staff are amazing friendly! Highly recommend!

Doctor Wilson is professional, caring, and also has a great sense of humor. He was really good…read moreabout fitting me in for my vision exam. I have been to him before and I will return in 2 years!

I always feel welcomed and very well taken care of when I come here which made moving into a new…read morearea that much easier! Hes the best. Truly a neighborhood favorite.