Every time I've been to this location I've had the same positive experience. The team each do a good job of staying attentive while juggling taking sales orders, greeting arriving customers and answering the phone. I never felt like they were ignoring me when they took a moment to greet another person. Good selection of frames-designers and generic brands and I was pretty satisfied with the price especially considering that I added on extra features and sunglasses. read more

This is my go to place to get my eyes checked and prescription updated. The optometrist was super friendly and knowledgable. She took the time to explain everything and answered my questions. On the other side of the store, the people who work there are amazing and provide great service. The only reason I give 4 stars is because I'm not a huge fan of the eyeglass frames they have in-store. I brought my own frames and they got me the best deal on getting two pairs of glasses AND a custom pair of readers. Lucero was my main lady and made sure all my glasses fit to perfection. They send out prescriptions so the wait time is about a week or so. Given that I require high index lenses, whatever lab they use did a freaking amazing job thinning those suckers down and rounding the edges so they don't dig into my skin. They even adjusted the arms of my tight sunglasses free of charge! So, if you're in need of getting your eyes checked and getting glasses/contacts, this is the place! read more

I've been disappointed by the poor service, marginal product quality, and unrealistic prices! I went to them for more than three years, and have since taken my business to Costco! read more

First of all I've been coming here for over 10 years. I seem to have gotten my appt mixed up it was for 11:45 I got there at 12:40. My bad! I proceeded to ask any they had other Appts for that day, they had 3:30 I wasn't able to make that one. The receptionist.was so RUDE! I have appt next day at 3:30, she gave me paperwork to fill out. I have TriCare Insurance. Since when did we pay 10.00 for dilation and 15 for glaucoma. I asked when they started charging that, her response in a nasty way! " it's always been that way' she is the person you see when you come in. Be professional!! read more

The service I received this time was 10x better than the last. It literally took me a whole year to come back. I was waiting for my next check-up/eye exam. Last time, the customer service was nonexistent. I was going to purchase multiple glasses/sunglasses and even made an order, but was just so put off by the staff that I never went back. They even called me multiple times (almost to the point of harassment) to "let" me "know that" my "orders had arrived" and "when would you be able to pay for them and pick them up." Yeah, right. Anyhow, this time around, there was a whole new team of people. They were awesome. They were helpful, friendly and knowledgeable. Thanks for such a positive experience. I hope this is a consistent thing. read more

May 24th //11:30 pm Went in and was quickly helped. I went in to get some lenses put in to new frames and they did it fairly quickly. What surprised me was that they did it free of charge. I am very content with the service. Thank you! read more

The two stars is for the doctors and receptionist who are great. Moved out of state, new prescription missing. Its a move, things happen. Called to ask for my prescription to be sent to get new contacts. Apparently, they don't email them. Ok, fine. Was told it would be mailed to me on more than one occasion. Never happened. Terrible follow up. Basically holding my prescription hostage, though I paid for it. Ended up breaking down and having another exam and prescription done, even though I should have had over 9 months before it was necessary. read more

Friendly, helpful staff. I'm in my 40s and trying glasses for the first time. I couldn't get used to them and had to return them. Return was no problem read more

Lucero and Odessa helped me so much! They helped resolve a problem with a new pair of glasses that I hadn't been able to use since I bought them. They were so patient and helpful, and made my day! read more

Had my first visit with them today! The exam process was smooth and fairly quick, and the doctor was friendly, efficient and knowledgeable! Covid precautions were in place and I felt very safe! I was most impressed with the coordinator Liz and her manager Stephanie! We hit a snag with my insurance coverage, and the insurance representative was rude and not very helpful. Stephanie got involved and came up with a solution for me that included a generous offer to alleviate the frustration with my insurance. Overall it was a great experience with the staff, and I can't wait for my new glasses to come in! read more

Let me start off by saying you should avoid this business at all costs. from my initial visit i was greeted with nothing but attitude and unprofessionalism. aside from that they refuse to finalize my prescription after i have already paid their 100+ fee for my exam. i was in the hospital for a while so i tried getting in touch with them via email to finalize my prescription since i could not physically make it in and they refused too as i was required to "walk in". i have NEVER had an issue finalizing a prescription over the phone if need be but they simply would not. why? so they can make sure you purchase from them of course. anyways fast forward to now when i am finally able to go in they refuse to finalize my prescription because it's been "too long" and expect me to pay the fee once again! a prescription is valid for a full year, it has NOT been a year. scammers. read more

*** This review is PRE-COVID19 *** So I came here because I had my glasses break on me and I needed a solution fast. I didn't have insurance anymore so I couldn't pay for that crazy amount out of pocket, so I got a copy of my prescription and cane to Eyeglass World. I had heard a lot of good things about them so I gave them a try. I scooped out their glasses selection online and liked certain styles but needed to really try them on in person to know what I liked. What I enjoyed about it was the fact that the glasses I found on the website were easy to find in their selections and they offer basically a buy one get one free deal for the glasses. After adding everything for the glasses I got and going to other places, it was a lot cheaper and I got RayBan frames that were $199! Basically 2 RayBan frames for $199, so basically $100 each and I got the glasses THE NEXT DAY! I haven't had any issues with them yet but I'm super excited to have given them a try. read more

EXCELLENT service. The optometrist on site and all of the employees there were really nice. I liked the fact that they didn't try to hassle me and upscale me they even told me what I didn't need and how to get the best bang for my buck due to the type of insurance I had. read more

Exam was good, after exam was horrible experience. Waited well over an hour for insurance when I already had everything pulled up and been here numerous times. The associate even brought up to pay out of pocket and have my insurance reimburse me. I never had this horrible customer service. I was a prisoner because they could not get what they needed from insurance , even though I had everything pulled up. Worse experience ever. Worse than the VA a total clown show. I am professionally embarrassed by how I was treated. This is 100 percent not acceptable. This is horrible. I am sure nothing will be done. I am a prisoner at Eyeglass World. read more

Went and had my exam and got my prescription ordered with Odessa. Such a wonderful and patient young woman!! She had all my info ready and let me know exactly what was covered. They even had the time so they got my kids their first eye exams. Thank you Odessa and team for providing such a seamless and great experience!! read more

Customer service was above and beyond today. We went to eyeglass world hoping for same day glasses for my husband. Unfortunately they could not give us the same day service. Sandra went out of her way to fix the pair my husband had so he could make it trough the week until his new glasses were ready. read more

I was on vacation swimming in the ocean and i closed my eyes when a wave hit, i held my nose and my prescription glasses came off, i tried to find them but without my glasses, with the waves and even with help they were gone. I called an eyeglass world closer to the beach but they were closing too soon to make me a pair same day so i went to this location. They were very friendly, understanding and we're quick to help even though they were busy. I needed my glasses same day since i would be going back to az and needed to drive. I was very worried because it was already afternoon and they closed at 6, the eye dr made sure i got taken care of and a pair in hand before they closed for the day, i am sooo thankful for the staff there because without them the rest of my trip would have been blurry and i wouldn't be able to safely drive home. read more

This is by far the most friendly and convenient place to go for prescription and glasses! They have so many selections and great prices! I went in there not even knowing how to pick a good pair for my face and they gave me some tips on how to pick a good fitting. I even ended up getting prescription sunnies which I am absolutely obsessed with! I definitely recommend going here with or without insurance! read more

Eyeglass World - Love the new sunnies! - Eyewear & Opticians Near Me - Vista, California

We had an absolutely fantastic experience with Liz's help! I was so glad to see that the store had thorough COVID precautions (temperature check on arrival, all staff and customers masked, sanitized surfaces and glasses for try-on) that were explained in a very easy and friendly way. None of that took away from the usual shopping experience, because each customer had a tray to keep frames they liked, while frames that didn't work out were deposited in select containers throughout the store to be sanitized later and returned to the displays. Their "2 for 1" deal is great value and Liz made sure we understood each step and element of the purchasing process, so we were comfortable with the money we spent. It would have been twice as expensive to go directly through my optometrist's office. I brought my glasses prescription from my doctor's office, and Liz was able to input it into the process (while being SO patient and friendly about waiting for the paperwork to come through from them via email!). She is approachable, knowledgeable, and professional and the reason why my entire family will be coming back in the next few weeks to purchase new frames from Eyeglass World. She made an extra effort to double-check certain details for me, to make sure I explored every possible option, and I am super satisfied with the hi-index and anti-reflective coating elements I purchased. It felt like we were chatting with someone who understood what it felt like to to sit on the other side of the table, with a dozen questions popping up all the time. Since my prescription is high, my lenses need to be sent out to be custom made, but lower prescriptions that are more common can be made on-site (shoutout to Stephanie singing to early 2000s bops in the lab!) with a quick turnaround. My wait will be around 7-10 days, and I can return within 90 days of purchase to get any needed tweaks done at no cost. Thanks so much Liz--you rock! read more

Eyeglass World cares about its customers. I have a difficult prescription with prisms because of double vision. They took time to make a thorough examination and made sure my prescription and my glasses are correct. They helped me find a frame with long ear pieces and that helped hide the thickness of my glasses. Thank you Jazmin for your help. Thank you Dr. Vuong for one of the most thorough exams I have ever had and for your patience. read more

Came to this place because I seen some good reviews and decided that it would be a good place to get my vision checked. Well, stars can be deceiving in this instance. I gave them my glasses so they could see what type of material they were made of. They gave me contacts to wear that day. Later that night, I noticed several noticeable scratches and a large dent on the lens. Called them next morning and said for me to come on by. I walked in and showed them my glasses (same girl throughout my entire experience) and they tried to deny any type of damages made. After much back and forth they reluctantly took my glasses to fix them free of charge and said they would be ready later that day. I came in at 11 and stayed in the area till about 4. All the while business inside was extremely slow. Finally before closing I got them done. It took a while to complete this review. But I'll tem you what, I never forget a bad experience and this place gave me one read more

Stephanie was the biggest help and absolutely wonderful to talk to while helping us out this past weekend. She made sure we got our products as quick as possible due to a vacation coming up, and all staff are polite and sweet as well read more

The Vista Eyeglass World staff is beyond amazing! The ambiance of the entire place is so unique. Everyone is positive, joyful, helpful and so pleasant to be around. Dr Goldboss made me feel comfortable and he was kind. Stephanie, the Office Manager went above and beyond for me on two occasions went I have returned to have sure my new prescription is working just right for me. She is incredible! I want to name all the staff that have helped me because they're all so great but there just isn't room here! Thank you to everyone. read more

Female associate was extremely rude and cold. I entered when the store wasn't busy. She greeted me but ignored me. I shopped the selection unassisted. When she asked if I wanted bifocals, I told her I thought the prescription did not include bifocals. She rudely pointed some technical term in the prescription indicating such with a tone of disdain or condescension. A truly despicable experience. People who hate people so much shouldn't work with the public. I don't look homeless, I drive a Tesla and I have insurance. I was at the store two years ago. I have insurance but I was paying cash. When I arrived she asked if I had insurance so I presented my card. Upon checking with my insurance I already had a prescribed pair for the year. I told her I was paying cash but she ignored me thinking I was trying to use the insurance again. She didn't even listen to me. If this is the kind of patient experience you want to present shame on you. I gave her a second chance and she failed. Never again when there are choices. read more

I was at the store just to have my frames adjusted. Once again, excellent service! Each time I've been in that store, the employees are just wonderful. They remember me from previous times and I am amazed at that. Stephanie remembered my personal information from last Dec. i'm so very impressed. Thanks to all of you! Robin read more

Can I just say best customer service ever by Liz? She was honestly amazing and the reason why this place will continue to receive my business. She went above and beyond to make the experience feel smooth and easy, accommodated my needs & was honestly just refreshing to deal with. Thank you so much Liz. read more

Happy to see everybody was wearing mask and made sure customers was wearing one too. Stephanie Brown did an amazing job helping my husband and I pick out our glasses and ended up with 3 pairs each :) Also got us an incredible deal on all of them!! If looking for new glasses I would differently recommend going and see Stephanie!! read more

Always a pleasure. After 9 years I made the mistake of going elsewhere for a cheaper deal during a time when it was necessary for me, big no no. I came right back here. The customer service, the quality or product is just wonderful. I highly recommend everyone get the warranty. I know... most warranties are bs but it's a must here. They will fix your glasses if they can on location without having to outsource like most places. You can just walk in too! Some places make you make an apt just to talk about the warranty. Not here. They are fast and absolutely reliable. I can't give stars to one lady on location because they all help you whether it's a greeting when walking in or choosing the right frame or entering our order and pick up/fitting. They are all great! read more

You might as well get your glasses from a cereal box. You get what you pay for. I have tried 4 different pairs of glasses from eyeglass world and every single pair was complete trash. TERRIBLE quality. read more

With summer coming to an end, I was needing to find a pair of cute new glasses for the upcoming school year. I looked at all my normal spots (Sears, Costco, Walmart) but didn't find a pair that suited me. My mom mentioned Eyeglass World from the commercial see saw, so we gave it a shot. The huge selection here definitely gives this place its name! There are so many styles to choose from and everything is easily organized by price. The buy one get one deal is amazing...why not get 2 glasses for the price of 1 pair of lenses?! Needless to say, I found 2 pairs that I can interchange with my outfits and my mom also found 2 pairs. I was helped by the sweetest, most helpful lady named Norma. She definitely made my trip worth it. She was able to explain to my mom the differences between single vision lenses and progressive lenses, making my mom feel comfortable buying each type of lenses. She listened to what our needs were and gave her professional and personal feedback. She even remembered that I will be attending school in Pennsylvania...and included the contact numbers of the shops there...so thoughtful! The turnaround time for single lens glasses was the same day. The progressive lenses were 7-10 days. I am very pleased with my experience. I would definitely recommend this place to those needing new glasses. read more

First time Customer getting a new prescription at this place. I would say the process was simple and easy i would say with the test and trying frames. I guess my only problem would have been with the Product Protection Plan(PPP). I went to get my frames fixed since i had bought the plan on my frames and lenses. It says on the receipt that it covers BOTH lenses and frames. To my surprise they couldn't fix because these are my "personal" frame that i had previously owned. They couldn't fix them and told me to go to pretty much a 3rd party to fix. My point is PPP is a waste of money and i feel like i wasted extra money for nothing. read more

I called first before coming in to inquire about pricing and I really liked their deal. I already had a prescription so I went the same afternoon, picked my frames and everything was ready the next day. Best of all I paid less than $250 for both pairs. Everyone was so helpful. read more

I went here to get my two year old sons prescription filled. We are still in the stages of working with his specialist at Radys children's to find the right prescription for him. I usually take his prescription and purchase his special rubber frames at a children's eyewear in Encinitas but decided to try here because it's so much closer for us and the urgency for a new prescription. Ed helped me and I was pleased with all the great service! The prices are great. Ed was so patient with me and all my questions they were able to fill one of his special rubber frames that same day and will be receiving this other prescription in just a few days. They offer a physicians redo which is crucial to me and most places do not offer this. I will be going here again HIGHLY RECOMMEND read more

Adriana helped me with my glasses order this morning at the Oceanside CA store. She did a great job. She was friendly and professional, and I could tell that she knew her job very well. The price was right for the quality of lens I bought and I was very impressed with the store and everyone in it. I will be back. read more

This was definitely one of the best experiences I had as far as my optical needs go. No false advertising! They truly stick to their word! I went there needing an eye exam and glasses and walked out of their in less than an hour feeling like I hadn't even spent a dollar. Came back an hour later and BAM! Glasses ready to go! (But not before they adjust them to perfection of course). This is the only place I would EVER recommend anyone in need of eye care. The easiest and most cost efficient experience! I also payed a LITTLE extra for insurance since I'm a very active person and I have literally made several trips there to replace frames/lenses with absolutely no hassle so I recommend getting insurance if you feel you might scratch/damage your glasses. You will NOT be disappointed!! read more

What a great team. Wow Thank you Rubi Cristi and Dr Voung for your outstanding services. I've already referred many of my friends family to the escondido location and now I had a chance to referred to the Vista CA location. We are really happy. Im going to come to this office too. read more

I had an excellent experience with Victoria Vuong MD. I made the appointment same day and, walked out with a trial pair of contact lenses. The customer service was outstanding as well. Lucero was very kind and friendly. she gave the impression of actually wanting to help customers, rather than earn a quick penny. They price match for contact lenses which is also a bonus. I over all had a pleasant experience and, I would recommend them to a friend. They also offer a 90 day follow up window on your RX , so you could go back in if you weren't satisfied. A big thanks to the doctor and staff. read more

Absolutely the best place I have ever gotten glasses!! They customize my rose cat ( gorg) eyeglasses everybody comments on them how wonderful they are.. the ladies are prifessional..the fellow great..absolutely A+++ read more

Great customer service! My experience at Eyeglass World in Vista was exceptional . Everyone was friendly and knowledgeable. I picked out my frames and all the options for my lenses were explained to me so I could make an informed decision about which lenses would best fit my needs . I received my glasses a few days later and could not be happier . I would recommend Eyeglass World read more

Great customer service! Took my dad for a check up and they really took care of him. The entire staff was kind, patient and with smiles on their faces. Ed went above and beyond on ordering the right glasses for him. I highly recommend them! read more