Complete waste of time. Customer service is lacking. Receptionist lacks initiative. I'd award ZERO stats if permitted

The staff was friendly. However I waited over an hour past my appointment time and still had not seen the provider. I was not informed I'd be seeing the doctor via telehealth before my arrival. The. Proceeded to say there would be a tech to assist. This will be my last trip to Americas best. read more

Only one person was working on the optometrist side and I waited almost two hours past my appointment time to be seen. This is so rude and inconsiderate to customers who took time to make an appointment and time out of their day. I definitely will not be back and don't recommend this location. read more

Made an eye exam appointment online over a month ago, took a vacation day because they don't have evening or weekend hours, drove an hour to get here, and they say they don't have an appointment for me and they are having issues and are delayed with everyone over an hour. Very unprofessional! Waste of time and money!! I would rate it a negative 10 if I could, they cost me a days wages. read more

The employees were professional, knowledgeable, and personable. I have been three times, and I accompanied my husband a few weeks ago. The wait time in minimal and the glasses are typically ready in less than an hour. Deborah A. Dallas read more

Very unfriendly and unwelcoming. This location cannot provide/produce glasses in an hour. They are kind to veterans or SM. I DON'T RECOMMEND THIS LOCATION! read more

I previously left a review about my experience. I went to Eyemart with my 2 kids, having 2 appointments for Saturday and having received a confirmation email and a phone call. The doctor was not there and the people who work there were not kind and told me that there are no dr. appointments for Saturdays. Cindy N., the Business Manager responded to my previous review asking me to contact the dr.'s office to deal with my issue. When I called to do the appointments, I called Eyemart Express, not the dr.'s office. It was Eyemart who gave me the appointment and who, under their name, have a dr. who works at their location so it should not be me the one dealing with the dr. read more

Just bought my 3rd pair of glasses from this location. Toni helps me everytime. She is wonderful. Everyone who works at this location is helpful and friendly. Their prices can not be beat. If you are looking for new glasses at a great price this is the place to shop. Extra added bonus you'll have your new glasses in less than an hour. read more

Horrible service. Walked in one person was being assisted and the other associate did not even acknowledge my presence. As soon as someone else walked in got immediate helped. Poor customer service. Do not recommend read more

They seemed disinterested and not very helpful. Also VSP insurance is out of network. VSP is the second largest eye insurance provider in the Nation. I suggest going to Lazenby or Vision Works in the Mall which is owned by VSP. read more

Awesome Awesome Awesome Eyemart Express Fayetteville NC. The staff work well together and are very knowledgeable , professional and helpful. The designer selections they have are awesome ( MK , Kate Spade, Rayban, Gucci, Guess ) at 1/3rd price of others. So please tell everyone they got it going on RIGHT. Will always go back read more

Eyemart Express - Eyewear & Opticians Near Me - Fayetteville, North Carolina

Walked in to look at frames and check out the lens package. Store is full of cheap $5.00 frames with low quality. Lens are standard CR39 plastic and an up sell of Polycarbs. In all total cost for glasses for the store is about $9.00 per pair. No wonder they can sell two pair for $79.00. Warranty is not great and in all I was very shocked at how poorly trained the staff was. Manager and other sales associate knew very little of optics, frame selection, and how the choice of frames works in relation to the lens. It must give the lab guys fits. Store itself was dated and not that clean. Dust on the tables. Dead flies at the windows. Dirty floor not vacuumed. I have owned two optical stores in my life and trained several hundred sales staff. I would be embarrassed to have this as one of my stores. I will pass this store and move on to another. read more

Purchased several pair of glasses from Eyemart the have adjusted them three times and I'm still unable to see with them. Their answer you need to upgrade as theses are cheap and not any good. Great answer to get from employee of Eyemart. I really would like to return the glasses as I can not see with them for a refund but all you can do is upgrade. HUM read more

I was having trouble reading so I decided to try Eyemart Express. When I went in there was a young lady working the store and was very helpful explaining the frames involved in the 2 for $79 special. She said that they didn't have an optician and suggested the one at Walmart next door. They're Risk Optometric and I would recommend them highly. I had my eyes checked and went back. Sure enough, they sold me 2 pairs of glasses with transitional bi-focal lenses for $79.00 and they were ready in 3 1/2 hours. The last time I bought glasses was in the Cross Creek Mall and I paid a lot more for the frames there and had to wait several days to pick them up. I will continue to use, both Risk Optometric and Eyemart from here on. read more

COMPLETE LACK OF RESPECT and SO UNPROFESSIONAL-Please take your money elsewhere. My eyes were having trouble focusing, so I called my doctor's office and they told me to go get my glasses checked where I bought them. They also requested that I obtain the measurements for my glasses, so they could cross-reference their numbers with Eyemart Express (I did not buy my second and third pair of glasses from my doctor's office so they cannot touch them). I have prisms in my glasses, and know that a few numbers are needed. When I entered the store, there was an older lady who was an optician, who asked what I needed help with. I explained my situation to her and she said the manager would need to be the one to measure and check my prisms. The manager took my glasses to the back, measured my prisms and made sure they were correct. When I asked for the measurements and explained that my doctor's office requested them, the manager refused to give them to me and told me the glasses were fine. I told the manager I live 1.5 hours away from my eye doctor and that they could just tell me if the glasses were ok based off of the measurement comparison before I came to my appointment. My doctor's office could not touch my glasses because I did not buy them at their office. After explaining this for the second time the older lady who initially greeted me came over and said, "you want to buy your glasses online, don't you?" Meanwhile the manager allowed her to rudely interrupt our conversation and then he accused me of the same thing. At this point, I repeated myself again telling them all I needed was my measurements. They accused me of wanting to buy glasses online after I had already spent $322 in Eyemart Express. After feeling attacked and extremely disrespected, I left the store. I originally came to Eyemart Express because they were the only optical open on a Saturday near me, and I needed to replace my glasses as soon as possible. It ended up not mattering because they took just as long to make my glasses as any other optical because they didn't have the lenses I needed. Overall, I would not recommend this Eyemart Express to anyone. I was verbally attacked and accused of doing something when I only did what my doctor's office requested. The manager and optician who rudely interrupted showed a lack of professionalism and empathy in a health care environment. Please avoid this and take your money elsewhere. read more