Complete waste of time. Customer service is lacking. Receptionist lacks initiative. I'd award…read moreZERO stats if permitted

The staff was friendly. However I waited over an hour past my appointment time and still had not…read moreseen the provider. I was not informed I'd be seeing the doctor via telehealth before my arrival. The. Proceeded to say there would be a tech to assist. This will be my last trip to Americas best.

I was helped by Hobraiam in Fayetteville, NC. He took the time to help me find the proper pair of…read moreeyeglasses that fit my eyesight placement, face shape, and my color/style preferences. He was personable and knowledgeable. I walked out of the store knowing I found the best pair of glasses for me. Thank you!

What a great place to come and get glasses. Mallory was awesome and I would buy a thousand pair of…read moreglasses from her if I could but I don't have room in my carry on. A++ to infinity and beyond!

When I came to pick up my eye glasses I was sat for almost over an hour waiting for the lady to…read morehand my my glasses. Horrible customer service. It was like everyone in the building was annoyed by having any sort of customer. Update: once i stepped out the door i noticed a scratch on the lens. I turned around and thankfully Mrs Trina was very helpful.

Terrible receptionists that forget about their callers on hold. I called to check on the arrival of…read moremy trials and within 30 seconds the phone was answered but I was put on hold immediately after the phone was picked up. Understandable since I know they are busy, especially on Saturdays. However, I was on hold for over 20mins before I decided to just recall the same location instead. I called them WHILE I was STILL on hold on another line and the phone was immediately answered and my question was answered in under 1 minute!!! How hard is it to just pick up the phone on a line that was already on hold for 20mins? If they put you on hold just hang up and call again in a few minutes, you have a better chance of getting the phone answered that way instead of staying on hold!

Wow! What an outstanding staff! As soon as I opened the front door, I was Immediately greeted with…read morewarmth and enthusiasm by the optical staff, even as they continued to assist the patients they were with. This set the tone that continued throughout my visit. The front desk staff were efficient and knowledgeable about my insurance, which made checking in a breeze!, I enjoyed a thorough exam with the technician, and the digitally assisted optometrist. This was a new and interesting experience, which the tech made comfortable and easy for me. Afterwards, when the technician personally walked me back to the friendly optical staff that had initially greeted me, it felt like rejoining new freinds. She was able to translate to them my doctor's recommendations for my contact lenses (and "very important back-up glasses!") in a way I would never have been able to, jad she just handed me my chart and pointed the way. My experience in optical, deciding which type of lenses I would have, choosing my new frames... they were with me every step of the way. Answering every question with easy to understand phrases that helped me make decisions I feel great about! MyEyeDr in Fayetteville has my business for good. And I can't wait to spread the news!

I had my eye exam yesterday. Was very disappointed. I get my results were bad because of my eye…read morecondition.However the doctor made to said I had to have another exam scheduled that same day to another eye place. I told him I had to go to work that afternoon and he was saying go and and it's urgent .I did call around but couldn't get an appointment that same day. I was so upset at work. Also it was told VA paid for this exam and he said go to talk to them. I will never return here. I want to know how he figures you get appointment same day.

Trying to get my grandson a pair of glasses through them has turned into a nightmare. The glasses…read moreare for stickler syndrome which he was recently diagnosed. At 3 months old he has been waiting for glasses for more than a third of his life. Originally the nearly $500 glasses were supposed to take 2 weeks. After constant calling through week three and four we find out the color of the frame was discontinued and a new color would have to be chosen. Would have been nice to know. Fast forward a week and surprise! That color is now also discontinued. With my daughter and grandson leaving in days they asked for a refund on the frames. Guess who doesn't do refunds. This place is a joke. 2 week glasses are now going on 6 weeks.

I went to take my kids here for their annual eye exam and to get some new glasses. While the front…read morestaff was following COVID-19 protocols, the doctor conducting the eye exams (Dr. William Philbrick) did not. He states to his staff that he refuses to wear a mask due to some study presented to him at a conference he attended. It doesn't matter what study or conference you attended - the Governor mandated wearing masks in public and public-facing businesses. Not only that, but then he tells my children to take off their masks when conducting the exam. A board-licensed doctor essentially asked a child for consent to make a medical decision when the child's parent was in the waiting room. When I called to make these appointments, I specifically asked if they practiced the COVID-19 protocols, and they advised me that they did. On the outside looking in, it seems that they do, but for the doctor that never came to the waiting room, he obviously does not. This is ridiculous as a parent of children who are categorized as high-risk for COVID-19. I only found out afterwards, when my kids and I were eating dinner, and I called the clinic to question if this was true, and they confirmed it. After all that, I asked for my money back, and instead of giving me my money back, they charged me twice!

1st time I get in, I got two amazing good looking glasses Buy 1 Get 1! I was in a rush they matched…read moremy pace I appreciated them for that. (Busy working mom) My SECOND TIME GOING IN! Oh my gosh where do I start. I lost my Grandaddy. So I ended up keeping a few things. His very thick prescription glasses were one of the items. I was very nervous and embarrassed to call and ask VisionWorks if they could help me take out his glasses and change them into sunglasses (sorry for my run-on sentence) When I called I was treated so kindly, Ms Edie helped me by double checking what I wanted. She offered to put some "Demo lenses" in. I was ecstatic that they were willing to work on a frame that didn't come from them. I drive up there tell a Mr Jacob what was said on the phone, I didn't even need to finish my explanation (insert tears here) they were all aware of what I requested and were waiting for me to arrive. They asked me what colors I would like I really didn't know I said black/brown. I asked them how much this would cost and they shook their heads and said "at no charge this time". So I leave before I cry in the store. I'm beyond grateful. I get back a few hours later and they are ready, another man Mr John helped me to adjust the frames to fit my face a bit more. And I tried them on and here I go crying in VisionWorks. I can't even describe how much this touched my heart. I miss my Grandaddy terribly. But this store has helped me with my grieving process and I'm sure there aren't many stores that can hold that title. Sending ALL of my Love and Thankfulness.

Wife wanted her Christmas present, so we ventured out to Visionworks because she got her current…read moreglasses from there in Maryland. Spent two hours looking at different frames and JACOB H. was very helpful in helping her select some funky glasses. She asked the opinions of others, but he was very knowledgeable and professional in helping her out. Thanks for all your help Jacob. If your there next year, we'll be back for some sun glasses. Might be back sooner for my daughter.

Dr. Lieberman is absolutely amazing! I love the staff and the office. Everyone is so kind and…read moreconsiderate. I've been going to this office since I was a child and always find myself coming back because of the excellent care that I receive consistently! Most of my family wears glasses/contacts and we don't go anywhere else. I'm so blessed to have such an amazing doctor. If you want to receive fantastic care and not feel like the staff is a car salesman when it comes to picking out glasses and accessories then this is the place to visit.

From the owner: At Professional Optometry in Fayetteville, NC our eye doctors' offer personalized attention for a…read morefull range of eye health and vision care services. Whether you need an eye exam, emergency eye care services, eye disease treatment or pediatric eye care, our vision center is the place to go. We carry a variety of top designer frames for eyeglasses & sunglasses. Our optometrists fit for contact lenses and can help you decide between dailies, soft lenses, hard lenses and a number of additional options we carry. Call for more information.

Brought in some very old but well loved sunglasses for repair. Chris did a great job, going above…read moreand beyond the call of duty to make sure I had all applicable discounts. He didn't try to upsell me at all. Plus they did a great job of repairing the sunglasses.

Better Customer service, better staff who are professional at all times while clients should expect…read moreprofessionalism, not lash outs.

Dr. Balch and the staff in the office are great but their billing department leaves a lot to be…read moredesired. I paid at the time of my appointment for my services and for my new glasses. I came back two weeks later to pick up my glasses (still happy), and after about 3 more weeks I received a text saying I had an outstanding bill. I thought it was a scam and reported it junk. I received an email a couple of days later again saying that I owed $133 for my visit. Confused, I called the number at the office and went through the options. I was sent to an offshore service that barely spoke english and could not explain in detail why I owed more money AFTER my visit was compete for almost a month. After another call I was able to receive another version of my billing statement. It STILL did not detail why I owed an additional $133. The math didn't even work out on the document. I called the number, and again was sent to an offshore call service, and all they would say is, "your insurance didn't pay what we thought." I have reluctantly paid a bill that came a month after I had my appointment and follow up because I don't want to affect my credit. Because I still have not been able to have a detailed explanation of what was/was not paid by my insurance to explain why I owe the additional payment I will 99.9% certainly be going to a different eyescare provider in the future. The medical care was great....the billing/customer service after was awful.

I wish this retail store were better. The frame selection is good for Fayetteville. The hours of…read moreoperation are not convenient. I used to like going in when Rialeigh worked there, she moved with her husband out of the area this year. Her replacement Maria handed me my last pair of glasses and then after I put them on said, 'they look good from here.' She did not check the temples, or how they sat across the bridge. Instead, I had to hear about her dislike of Fayetteville and her in-laws. Unfortunately, I had to go back after that pair broke. I intentionally dealt with the owner Richard for the sizing to avoid the last technician. He is much more professional, and more attuned to customer service. If you go, have one of the owners size your fitting.

This is a great store has a large amount of glasses to choose from. They people that work are…read morefriendly and willing to help in any way they can. I will be returning when I need another pair.