I have had my items at this storage unit for over a year and a half…read more When it was time for me to go Jazmine helped me she was one of the most kind hearted people I have ever met she and the other females at this location will go above and beyond to help. When I moved out I didn't have any mice dropping nor have I even seen any bugs, my floor was always quiet I never had to complain. I will always come back to this location if I even need storage.

Great price and friendly service! Securing a storage unit was easy, and I like the access…read morefunctionality from your phone.

THIS IS THE WORST storage place ever been there 8 mos my storage went from 240 to 440 per month no…read moreleadership to speak to at all the people there do what they want... Do Not store here! The worst ever..

Had a moving disaster with another local storage facility late on a Friday and Extra Space took…read morecare of me with ensuring I could quickly get my items unloaded and into a climate controlled 5x5 on short notice! Easy access and plenty of options depending on your needs. There are carts to assist, they just may not be at every door. On site staff here make you feel very welcome and secure. Able to answer any questions and take care of your items as needed!

Elexus did a good job she took good care of me and very informative , clean facility but I will be…read morerenting at another location

1) Not all Extra Space storage facilities are equal. When we were in the process of planning our…read morerelocation from the west coast to Maryland we needed to temporarily store some things so we called Extra Space storage and reserved a storage unit sight unseen. When we arrived to Maryland and finally saw it, we immediately ran as fast as we could to find a new location (see my review of the Extra Space storage on Old Ardmore Rd). Lesson #1, If you can get someone to check out the location if you can't. 2) We came to this location and the manager Tanesha was great. She worked with us to get a space that was conveniently located for the movers to be able to quickly unload the truck when they arrived and would also give us quick access so that we could get the things we need from storage while we were on our temporary living arrangement. Lesson #2 Being on the ground level of a climate controlled facility near an entry point is best. Everything was going great and we had no issues or problems for 6 months, until 2 weeks before we were about to move into our new permanent Maryland address.... 3) Fire!!! There was a fire in the 1st level bathroom which caused the sprinklers came on. We got the call to come down and see the damage and there was water in our storage unit. About 1/3 of our possessions were sitting in water. We had to come down and bring our own mops and towels to clear the water the best we could. The folks in the office basically were of the attitude of "yeah it happened" and told us what we should fill out an insurance claim. Lesson #3, no matter how nice and new the facility is, insure your stuff! (when you rent a storage unit they offer insurance which thankfully we got the maximum they offered). Just a few days before we were to move our stuff out, we just happened to go by the unit and there were people running around in the facility in "hazmat-like" suits (because of the mold). They basically said they were there to help the renters to go through their stuff and anything that was not water damaged would go to a new storage space on the 2nd floor and anything that was water damaged would have to be removed (taken home or put on of the many dumpsters in the parking lot). It was a blessing that my wife and I stopped in when we did because the management team had not contacted us about this operation where we need to go through our things and only move the undamaged stuff. So the first 6 months of our experience was great. The last 2 weeks were a total mess. The good part was that the insurance paid us exactly what we put in the claim no questions asked.

I usually don't take time to write reviews for mundane businesses such as storage facilities…read more However, as a member of the elite squad, my job is to highlight great local businesses and this location is a cut above. In preparation for spring cleaning & home reno projects, I started browsing storage units. I compared monthly fees, cleanliness, security protocols, and hours of access among other things. Much to my surprise, this relatively new facility ranked #1. They were also offering specials. I called & spoke to the manager. Stopped in and she offered to show me some units. I'm a visual person so that helped a lot. Turns out, I was considering units much larger than I needed. Securing the unit was a breeze. They also have several handcarts near the elevators so I could move a lot without assistance. Accessing my account to obtain info & make payments is easy too. The website's design is clean & user friendly. My only suggestion for improvement is repairing the exit door sensor. It only opens automatically 25% of the time. I have to jump out & manually push the button most times. Although policies regarding contact with the public have changed thanks to COVID19, the staff is still available to support your storage needs.

I would rate it a negative one, if that was possible. This location is managed by someone that…read morefinds it funny to keep calling and asking to speak to my deceased mother. I even have a recording of her and another female giggling as they say my mothers name when they know she died months ago. I do not care if the rent is past due or not, it is almost demonic to sink to that type of low for a dollar. I used to think otherwise of the manager because she has been there forever and seemed like a person with some home training, but once she started intentionally calling and asking to speak to my deceased mother, it's time for corporate to consider restaffing the place with someone mature enough to manage it.

Where you send your things to rott. Raggedy, raccoon urinate…read moreall over my things caught 10 mice no exaggeration. There is no roof inside my unit then on top of that that raise the bill $100. Save time and go down the street.

Deducting another star, as I've just found out they do not prorate their rentals, which sucks…read more Automatic payment for the current month has been made, but I plan to vacate well before the end of the month. Once I've vacated it, they can rent it to someone else, and collect rent on a unit that was already paid for by me. This does not make me happy.

EZ Storage should try a bit more of being easy and customer friendly. The majority of staff are…read morerude and I am a bit tired of the price hikes. At some point in time, you would think there would be a cap on increases but, just like taxes, I can count on paying an increase without fail. Also, I have had issues with seeing bugs in my unit. I have reported this on more than one occasion and have resorted bagging most items to ensure they are not infested. There are other facilities close by so choose wisely!

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

How long will the exit be broken? After a few months, we can now go out the enter gate without…read moregetting out of our car but we still can't exit through the EXIT gate. Sooo inconvenient. Is it because of our zip code?? The county? What's the hold up? Patrons pay for a service. The broken gate takes the service to less than 100%. Let me add that everything else, including Ms. Kai, is perfect!! Just get the gate fixed!! Thank you!!

Over the last couple of years, the manager has changed a few times at this location. By far, Ky…read moreJones has been the best...responsive, professional and kind. I spoke with her by phone more than a week ago and when I visited the store yesterday, she remembered my name and the situation we had discussed. Cube Smart management should take note of this gem that they have!!!! I also like the idea of the free van use!

I had a great experience with Janice & Ron. Janice went out of her way to assist with my rental and…read moremade sure my unit me my needs.

Staff was very friendly and helpful. Terri and Ron were…read moreawesome, they took the time to help us find just the right unit. Great service.

This has been the worst storage experience. I have had mice in my unit that chewed through lots of…read morethings I had stored. I was given the run around by a someone who was a manager but could not continue to help me cause he had taken a position at another location. I have a dead mouse in my unit and was told at the front desk that I needed to call an 800 number. I also inquired about disposing of the destroyed items and was told the dumpster was locked. I am so tired of this run around. I have place traps in my unit. I am tired of trying to get assistance. I had to take the trash with me and dispose of it. I am certainly looking to move to another storage. Also, the keypad needs to be stationary cause it move while trying to use it. it's in need of repair. I am so disappointed and the fee keeps going up. Gotta find a better storage.

Terrible customer service at this location. On several occasions I've gone to the front desk for…read moreassistance, and the door has been locked while the employee is sitting at the front desk. They are either on break or away from the desk.