1) Not all Extra Space storage facilities are equal. When we were in the process of planning our…read morerelocation from the west coast to Maryland we needed to temporarily store some things so we called Extra Space storage and reserved a storage unit sight unseen. When we arrived to Maryland and finally saw it, we immediately ran as fast as we could to find a new location (see my review of the Extra Space storage on Old Ardmore Rd). Lesson #1, If you can get someone to check out the location if you can't. 2) We came to this location and the manager Tanesha was great. She worked with us to get a space that was conveniently located for the movers to be able to quickly unload the truck when they arrived and would also give us quick access so that we could get the things we need from storage while we were on our temporary living arrangement. Lesson #2 Being on the ground level of a climate controlled facility near an entry point is best. Everything was going great and we had no issues or problems for 6 months, until 2 weeks before we were about to move into our new permanent Maryland address.... 3) Fire!!! There was a fire in the 1st level bathroom which caused the sprinklers came on. We got the call to come down and see the damage and there was water in our storage unit. About 1/3 of our possessions were sitting in water. We had to come down and bring our own mops and towels to clear the water the best we could. The folks in the office basically were of the attitude of "yeah it happened" and told us what we should fill out an insurance claim. Lesson #3, no matter how nice and new the facility is, insure your stuff! (when you rent a storage unit they offer insurance which thankfully we got the maximum they offered). Just a few days before we were to move our stuff out, we just happened to go by the unit and there were people running around in the facility in "hazmat-like" suits (because of the mold). They basically said they were there to help the renters to go through their stuff and anything that was not water damaged would go to a new storage space on the 2nd floor and anything that was water damaged would have to be removed (taken home or put on of the many dumpsters in the parking lot). It was a blessing that my wife and I stopped in when we did because the management team had not contacted us about this operation where we need to go through our things and only move the undamaged stuff. So the first 6 months of our experience was great. The last 2 weeks were a total mess. The good part was that the insurance paid us exactly what we put in the claim no questions asked.

This was my first time renting a storage unit and my experience was great. The staff at this…read morelocation are super helpful. We worked closely with Curt. He was pleasant on the phone. He answered all of our questions and made the move in process smooth. When we realized we did not have enough space he worked diligently to find us another unit on the same floor. The location had a great move in special. Considering I was on a time crunch everything worked out well. I was very happy with the controlled access and the fact you can only access your assigned floor. The facility is clean. Highly recommend this location.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Penske has always been the best transportation provider! Damon was the best representative here and…read morehe truly made my experience the best! If I could recommend anyone I would definitely recommend him to be your rep! He made sure the vehicle was in great working order, did the walk around and instructed if I had any questions. He braved the hot weather to ensure the vehicle was handed off properly. The vehicle had the A/C on and engine running prior to me sitting in the driver seat. Definitely a 5 star experience!

I wanted to thank everyone at Penske in Capitol Heights again for their awesome service. I work…read morewith a huge 11,000 participant event, so things get chaotic sometimes to say the least. During the week, our stakebed key was misplaced by one of our crew. I called Penske expecting a huge additional fees and hassle for replacing the key. However they happily provided me with a new key for free and absolutely zero hassle. Thanks Penske!!

EZ Storage should try a bit more of being easy and customer friendly. The majority of staff are…read morerude and I am a bit tired of the price hikes. At some point in time, you would think there would be a cap on increases but, just like taxes, I can count on paying an increase without fail. Also, I have had issues with seeing bugs in my unit. I have reported this on more than one occasion and have resorted bagging most items to ensure they are not infested. There are other facilities close by so choose wisely!

Deducting another star, as I've just found out they do not prorate their rentals, which sucks…read more Automatic payment for the current month has been made, but I plan to vacate well before the end of the month. Once I've vacated it, they can rent it to someone else, and collect rent on a unit that was already paid for by me. This does not make me happy.

My experience here was very pleasant. The staff was very helpful and friendly! The manager was…read moregracefully beautiful and also courteous! She also took pride in this location as she was picking up little nails that were in the parking lot so that it wouldn't cause any damage to the customers or their vehicles! I had to move a entire 4 bedroom house BY MYSELF (long story) but this company made the move seem much easier and less stressful than what it should've been! Salute! ~ Antoinne Jackson

This has been the worst storage experience. I have had mice in my unit that chewed through lots of…read morethings I had stored. I was given the run around by a someone who was a manager but could not continue to help me cause he had taken a position at another location. I have a dead mouse in my unit and was told at the front desk that I needed to call an 800 number. I also inquired about disposing of the destroyed items and was told the dumpster was locked. I am so tired of this run around. I have place traps in my unit. I am tired of trying to get assistance. I had to take the trash with me and dispose of it. I am certainly looking to move to another storage. Also, the keypad needs to be stationary cause it move while trying to use it. it's in need of repair. I am so disappointed and the fee keeps going up. Gotta find a better storage.

They're machines are all faulty Staff is actually useless if…read moreyou have an issue They lie on paperwork in order to charge people more fees. I have filed official complaints with uhaul and have contacted the better business bureau to do an investigation. I'm not the first person they've tried to pull this on but I sure hope I'm the last. DO NOT USE DO NOT RECOMMEND

Could have been SO MUCH BETTER. The elevator wasn't working, my card was charged three times and…read morethe staff was slow. They assisgned me a locker that was three floors up...but when we got there is was still filthy from the last tenant....I had to come back the next day and was met with much attitude because it was the last day I had to get out of my place and had movers....the elevator situation cost me more than I intended to spend. Just a royal *poop* show. Prices were fine, trucks were readily available and that's all I got for now. I wouldn't store things here again, but that's just me.

I've had many storage units throught the DMV and MD over the years. So far, this has been the VERY…read moreBEST combination of professional customer service, facility quality, cleanliness and price I've ever found. In fact, I just dumped 4 units at 2 other locations (not all climate controlled), am bringing it all here and am paying significantly less with room to spare (!) in my 1st floor easily accessible yet very secure and clean-feeling climate-controlled storage space. The wonderful manager Ron has gone above and beyond to make this a great experience and I only wish I'd checked this location out sooner. This spot is so convenient to routes 95/495/50 and has straight non-highway truck access to downtown DC and Annapolis in each direction (no turns for your drivers). There are also lots of quickie cheap conveniences and higher-end shopping available in the immediate area (Wegmans, furniture stores, Best Buy, big box chains like BJs/Costco/Big Lots, cheap drive-up auto services, donation drops, locally-owned health juicers/bakeries/multicultural takeout joints and sit-down spots like Sardis, Ihop, Olive Garden, etc.) for anything you might need to wrap up/address, pick up for your unit or just take a break. I would have expected to pay much more than this. Somebody pinch me-this feels like a dream!

Ron is the absolute best at what he does. He precisely explained all possible…read more options that were available to me when it came to renting a storage unit. He helped myself and my family find a locate the space were my items would be stored. He also gave me great advice to take a picture of my unit number and passwords to use the online system. He was extremely professional and made me real very comfortable during a time a change in my life.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!