Got a quote from Bob Larson to replace a outside freeze-free spigot. They wanted $789. Called…read moreHart's and the nice plumber guy charged $458! $331 less! Wow! I like an honest plumber!

If it's an emergency after- hours, don't even bother... they have "bankers hours"!…read more Broken faucet flooding house 5pm in the evening, they couldn't (wouldn't) send anyone until the next day. Go elsewhere!

Owner, Chris, is very helpful, fair, and labor friendly. He went way out of his way to help when…read moreanother plumbing company had been very dishonest with us. Since then, we have called him for 2 different toilet replacements. He and his employees have always been on time, professional, and kind. (My late first husband was a plumber, so I know a little about what is reasonable to expect.) XD

I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

We hired Advanced Drilling to dig a well for our new home based on a referral. We regret it, and…read morewish we had read the negative reviews for the company first. Read on, and learn why you shouldn't touch this company with a 100' drill pipe! UNRELIABLE EQUIPMENT Pam and Rob own a single decades-old drilling rig. If that rig goes down, there's no backup option. Finding parts for this aging piece of equipment was apparently getting hard even before the pandemic, and they hadn't planned for problems by keeping a stock of key replacement parts. This delayed our drilling project by over a month. Their failure to invest in backups could spell disaster for you, if you have a deadline like we did. POOR/NONEXISTENT COMMUNICATION Pam's inability or unwillingness to answer phones or respond to messages seemed pathological, or suggestive of literacy issues. We would go weeks without a reply or update, even as our project deadline approached, and their hunt for machine parts continued. In any project, communication is important. When there is uncertainty or a time crunch, clear and timely communication is crucial. Pam's poor communication skills made a tough situation much more stressful. She is not cut out for customer relations, and shouldn't be in this line of work. If you go with Advanced Drilling, expect sporadic communication, a slim chance of making contact by phone, no explanation of what to expect or how the process will work, and a general tone of indifference from Pam and Rob. Which leads to . . . LACK OF CONCERN OR EMPATHY FOR CLIENTS It's a harsh thing to say, but it really seems true. Examples follow. Our well needed county approval by May 18 to avoid a price hike of almost $40,000 by the home builder. We signed our drilling contract on January 24, leaving about 3 months to do the job. We missed our deadline. Pam knew about the looming price hike. Once it became clear that a major delay was happening, one might expect some regular updates from the business owners. Perhaps some words of reassurance that they were doing everything they could and were sorry for the extra trouble. Some expression of concern or empathy as part of basic customer relations. Instead, when I actually got any replies, Pam left my questions unanswered. Weeks went by without an email response or answered phone. When I finally sent a message politely asking for weekly updates, Pam ignored that request entirely. Indifference. Another example from Rob: Drilling started on Thursday, four days before our target date. Work went as follows. *Day 1* About 2 hours of drilling. Rob stops to go fill a tank truck up with water because he "didn't bring enough out." No more work that day. *Day 2* Drilling done in 4-5 hours. Rob leaves with a promise to "come back tomorrow" to finish up. *Day 3* The rig sits. No sign of Rob. At noon, I call the company. Two voicemail boxes are full (as usual), and there's no answer at the other number (as usual). I send an email, asking if Rob will be coming that day. In desperation, I drive to their home office. Pam tells me that "Rob didn't realize it was a Saturday. He'll be back on Monday." When reminded of our target date and price hike deadline, she seems entirely unconcerned--even irritated that I would presume to expect Rob to show up as planned. *Day 4* The rig sits. *Day 5* Rob moseys in at 10 and by 10:30 gives me a well log. By then, he has put in about 7 hours on-site over 3 work days. Today took only a half hour. Why couldn't he have done this Friday, or during a quick drop-in on Saturday? He only lives about 20 minutes away.... In the end, we got our county approval exactly 3 days late. I had told Pam earlier that with this tight schedule, even one day's delay could make the difference. I just wish she and Rob had taken that to heart and at least showed some concern. But I guess that's not how they roll. BOTTOM LINE Read the other negative reviews. For quick jobs & simple fixes, reviews lean positive. For anything else, steer clear! There's nothing "advanced" about this company.

My husband and I returned from a weekend away to find that we had no water. My husband called…read moreAdvanced Drilling to help us with our well at 8:00 Monday morning. They said they would be out between 9:00-10:00 Tuesday Morning. In the meantime, we had no water. He took the morning off work to wait for them but they never showed up. We called several times during the day and left a message. Finally, he went to work around 2:00. I eventually got someone to pick up the phone and they said we weren't on the schedule. The receptionist said that someone must have forgotten to tell her. We went with a different company who was prompt, picked up the phone, and wrote down appointments.

My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

Black hills Did my house crawl space job…read more Their job was terrible. Because they use old dirty insulation from my crawl space put that back . They said use new insulation. What kind of business they are!

After finding we had a leak somewhere in our bathroom, I started calling plumbers in the area. Not…read moreknowing who was reliable or reasonable, I started calling the "big names" first. I could not get a return call from ANY of them. Not kidding, I left numerous messages and did not even get the courtesy of a reply (White Knight Plumbing, Springer to name a few). I guess my leak was not big enough of a job to even warrant the courtesy of a "no thanks, we aren't interested". I called Jeff's as I went down the line of potential plumbers. He answered his phone on the second ring, was courteous, made time for me right away, and came out the next day. He was pleasant, honest, and fixed the problem right away. I highly recommend Jeff.

I plumber in need, is a plumber indeed. I get a text from my…read moredaughter that water is gushing out of the kitchen drawers next to dishwasher; I'm 35 minutes away coming from work; the neighbor is over to help but can't find the water turnoff; an inch of water is in my kitchen floor. It's 5:15! I check Google and I see a local plumber with a Yelp rating; I call; he can come by; I go from victim to saved!! He came immediately; diagnosed the problem quickly and had the part on his truck. Sure, I got charged for emergency visit but I was glad to pay it! Thank you!